Question 1

Which of the reasons for resistance to change may be beneficial to the organisation?

Accepted Answer

A)  uncertainty
B)  change is not good for the organisation
C)  refreezing
D)  freezing
E)  concern over personal lossF) A) and C)
G) B) and D)

Question 2

In an organisation, who is usually the change agent?

Accepted Answer

A)  any manager or non-manager
B)  CEO
C)  union leaders
D)  executive vice president
E)  any competitorF) B) and E)
G) B) and D)

Question 3

A company that decides to decentralise its sales procedures is managing what change category?

Accepted Answer

A)  structure
B)  technology
C)  equipment
D)  people
E)  competitorsF) B) and C)
G) B) and E)

Question 4

Economic changes are an internal force of change.

Accepted Answer

A) True 
 B)False

Question 5

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

Accepted Answer

A)  strategy
B)  equipment
C)  workforce
D)  technology
E)  employee attitudesF) A) and B)
G) C) and D)

Question 6

What is a strategy for managing cultural change?

Accepted Answer

A)  Support employees who remain devoted to the old values.
B)  Redesign socialisation processes to align with the new values.
C)  Keep the reward system the same.
D)  Keep everybody in their same job positions.
E)  Terminate top managers who are positive role models.F) A) and B)
G) B) and D)

Question 7

According to your textbook, which of the following is true regarding downsizing?

Accepted Answer

A)  Most companies grew as a result of downsizing.
B)  Companies now seem to be getting it right.
C)  Downsizing results from technological innovation.
D)  The public now accept downsizing s a requirement of survival.
E)  The trend has continued in the beginning of the 21st century.F) C) and D)
G) A) and C)

Question 8

Probably the most visible technological changes in recent years have come through managers' efforts to expand ________.

Accepted Answer

A)  employee retention
B)  computerisation
C)  organisational culture
D)  corporate financing
E)  roboticsF) A) and B)
G) D) and E)

Question 9

The 'calm waters' approach to change would be consistent with Lewin's concept of unfreezing, changing and refreezing.

Accepted Answer

A) True 
 B)False

Question 10

According to your textbook, which of the following is the best explanation of Joseph Schumpeter expression 'creative destruction'?

Accepted Answer

A)  It is innovation that incorporates the added variables of environmental and social impacts.
B)  It is the process of transformation that accompanies radical innovation.
C)  The ability to combine ideas in a unique way or to make unusual associations between ideas.
D)  The process of taking a creative idea and turning it into a useful product, service or work method.
E)  A financial industry benchmark for determining, assessing and managing social and environmental risk in project financing.F) A) and C)
G) All of the above

Question 11

Probably the most visible technology changes in recent years have come through managers' efforts to expand corporate financing.

Accepted Answer

A) True 
 B)False  False

Question 12

According to the textbook, managers in such businesses as wireless telecommunications, computer software, pharmaceuticals and women's high-fashion clothing have long confronted the ________.

Accepted Answer

A)  white-water rapids metaphor
B)  cultural metaphor
C)  contemporary metaphor
D)  continuous metaphor
E)  calm-waters metaphorF) A) and D)
G) B) and C) A

Question 13

Which of the following reactions to change is a threat to the investment you have already made in the status quo?

Accepted Answer

A)  change is not good for the organisation
B)  freezing
C)  refreezing
D)  concern over personal loss
E)  uncertaintyF) A) and B)
G) D) and E)

Question 14

In terms of organisational factors, any attempt to lower stress levels has to begin with employee selection.

Accepted Answer

A) True 
 B)False

Question 15

In promoting organisational change, outside consultants are usually more ________, whereas internal managers may be more ________.

Accepted Answer

A)  cautious; friendly
B)  highly paid; risky
C)  drastic; thoughtful
D)  resistant; bold
E)  interested; scaredF) A) and D)
G) A) and E)

Question 16

According to the textbook, competitive factors or new innovations within an industry often require managers to introduce all of the following EXCEPT ________.

Accepted Answer

A)  new employees
B)  new equipment
C)  new operating methods
D)  new tools
E)  both B and DF) D) and E)
G) A) and B)

Question 17

In a short essay, define creativity and innovation.Next, discuss the three sets of variables that have been found to stimulate innovation.

Accepted Answer

a.Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.An organisation that stimulates creativity develops unique ways to work or novel solutions to problems.Innovation is the process of taking a creative idea and turning it into a useful product, service or method of operation.Thus, the innovative organisation is characterised by its ability to channel creativity into useful outcomes.When managers talk about changing an organisation to make it more creative, they usually mean they want to stimulate and nurture innovation. b.The three sets of variables that have been found to stimulate innovation are the organisation's structure, culture and human resource practices.Research into the effect of structural variables on innovation shows three things.First, organic structures positively influence innovation.Second, the easy availability of plentiful resources provides a key building block for innovation.Finally, frequent inter-unit communication helps break down barriers to innovation.Innovative organisations tend to have similar cultures.They encourage experimentation, reward both successes and failures and celebrate mistakes.Within the human resource category, innovative organisations actively promote the training and development of their members so that their knowledge remains current; offer their employees high job security to reduce the fear of getting fired for making mistakes; and encourage individuals to become 'champions' of change.

Question 18

According to the textbook, an individual is likely to resist change because of all of the following reasons EXCEPT ________.

Accepted Answer

A)  increased productivity
B)  concern over personal loss
C)  uncertainty
D)  belief that the change is not in the organisation's best interest
E)  Both A and CF) A) and E)
G) D) and E)

Question 19

The first step in accomplishing organisational cultural change is to initiate a reorganisation.

Accepted Answer

A) True 
 B)False

Question 20

Global recessionary pressures force organisations to become more ________.

Accepted Answer

A)  cost efficient
B)  conservative of raw materials
C)  price competitive
D)  quality conscious
E)  human orientatedF) C) and D)
G) A) and B)

Exam 7: Managing Change and Innovation

Which of the reasons for resistance to change may be beneficial to the organisation?

Correct Answer
verified

In an organisation, who is usually the change agent?

Correct Answer
verified

A company that decides to decentralise its sales procedures is managing what change category?

Correct Answer
verified

Economic changes are an internal force of change.

Correct Answer
verified

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

Correct Answer
verified

What is a strategy for managing cultural change?

Correct Answer
verified

According to your textbook, which of the following is true regarding downsizing?

Correct Answer
verified

Probably the most visible technological changes in recent years have come through managers' efforts to expand ________.

Correct Answer
verified

The 'calm waters' approach to change would be consistent with Lewin's concept of unfreezing, changing and refreezing.

Correct Answer
verified

According to your textbook, which of the following is the best explanation of Joseph Schumpeter expression 'creative destruction'?

Correct Answer
verified

Probably the most visible technology changes in recent years have come through managers' efforts to expand corporate financing.

Correct Answer
verified
False

According to the textbook, managers in such businesses as wireless telecommunications, computer software, pharmaceuticals and women's high-fashion clothing have long confronted the ________.

Correct Answer
verified
A

Which of the following reactions to change is a threat to the investment you have already made in the status quo?

Correct Answer
verified

In terms of organisational factors, any attempt to lower stress levels has to begin with employee selection.

Correct Answer
verified

In promoting organisational change, outside consultants are usually more , whereas internal managers may be more .

Correct Answer
verified

According to the textbook, competitive factors or new innovations within an industry often require managers to introduce all of the following EXCEPT ________.

Correct Answer
verified

In a short essay, define creativity and innovation.Next, discuss the three sets of variables that have been found to stimulate innovation.

According to the textbook, an individual is likely to resist change because of all of the following reasons EXCEPT ________.

Correct Answer
verified

The first step in accomplishing organisational cultural change is to initiate a reorganisation.

Correct Answer
verified

Global recessionary pressures force organisations to become more ________.

Correct Answer
verified

Exam 7: Managing Change and Innovation

Which of the reasons for resistance to change may be beneficial to the organisation?

Correct AnswerverifiedShow Answer

In an organisation, who is usually the change agent?

Correct AnswerverifiedShow Answer

A company that decides to decentralise its sales procedures is managing what change category?

Correct AnswerverifiedShow Answer

Economic changes are an internal force of change.

Correct AnswerverifiedShow Answer

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

Correct AnswerverifiedShow Answer

What is a strategy for managing cultural change?

Correct AnswerverifiedShow Answer

According to your textbook, which of the following is true regarding downsizing?

Correct AnswerverifiedShow Answer

Probably the most visible technological changes in recent years have come through managers' efforts to expand ________.

Correct AnswerverifiedShow Answer

The 'calm waters' approach to change would be consistent with Lewin's concept of unfreezing, changing and refreezing.

Correct AnswerverifiedShow Answer

According to your textbook, which of the following is the best explanation of Joseph Schumpeter expression 'creative destruction'?

Correct AnswerverifiedShow Answer

Probably the most visible technology changes in recent years have come through managers' efforts to expand corporate financing.

Correct AnswerverifiedFalse

According to the textbook, managers in such businesses as wireless telecommunications, computer software, pharmaceuticals and women's high-fashion clothing have long confronted the ________.

Correct AnswerverifiedA

Which of the following reactions to change is a threat to the investment you have already made in the status quo?

Correct AnswerverifiedShow Answer

In terms of organisational factors, any attempt to lower stress levels has to begin with employee selection.

Correct AnswerverifiedShow Answer

In promoting organisational change, outside consultants are usually more ________, whereas internal managers may be more ________.

Correct AnswerverifiedShow Answer

According to the textbook, competitive factors or new innovations within an industry often require managers to introduce all of the following EXCEPT ________.

Correct AnswerverifiedShow Answer

In a short essay, define creativity and innovation.Next, discuss the three sets of variables that have been found to stimulate innovation.

According to the textbook, an individual is likely to resist change because of all of the following reasons EXCEPT ________.

Correct AnswerverifiedShow Answer

The first step in accomplishing organisational cultural change is to initiate a reorganisation.

Correct AnswerverifiedShow Answer

Global recessionary pressures force organisations to become more ________.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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False

Correct Answer
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A

Correct Answer
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Correct Answer
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In promoting organisational change, outside consultants are usually more , whereas internal managers may be more .

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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