Question 1

A common mistake of listeners is to:

Accepted Answer

A)   try to understand how the speaker feels.
B)   restate what the speaker says.
C)   interpret the speaker's expectations.
D)   summarize what has been said.
E)   develop a response while listening.F) A) and E)
G) All of the above

Question 2

The four essential requirements for active listening are:

Accepted Answer

A)   concentration, absorption, comprehension, integration.
B)   accuracy, responsibility, comprehension, concentration.
C)   intensity, empathy, acceptance, willingness to take responsibility for completeness.
D)   absorption, accuracy, objectivity, nonverbal signals.
E)   none of the aboveF) A) and B)
G) All of the above C

Question 3

Which is true of active listening?

Accepted Answer

A)   It takes little effort.
B)   It is hard work.
C)   It should be practiced only in the office.
D)   It takes 1/4 the time of normal listening.
E)   none of the aboveF) All of the above
G) B) and D) B

Question 4

Paraphrasing is important because it:

Accepted Answer

A)   shows the speaker you were paying attention.
B)   allows for a monologue as opposed to a dialogue.
C)   makes the listener look as if they weren't paying attention.
D)   blocks out all but the most important information.
E)   none of the aboveF) A) and B)
G) B) and E)

Question 5

An active listener should always:

Accepted Answer

A)   second guess where the speaker's thoughts are going.
B)   exaggerate nonverbal signals to comfort the speaker.
C)   listen to the words, not the emotions.
D)   try to pick out red-flag words to better comprehend actual meaning.
E)   none of the aboveF) B) and E)
G) D) and E) E

Question 6

To interpret emotions and feelings as well as factual content, an active listener

Accepted Answer

A)   confronts his or her biases by expressing them honestly and by seeking a response.
B)   uses physical contact in transactions.
C)   asks questions.
D)   takes in the whole picture.
E)   none of the aboveF) B) and D)
G) A) and D)

Question 7

Empathy is important for all the following reasons except:

Accepted Answer

A)   shows a true concern for the speaker.
B)   the speaker will likely have attitudes and expectations that are unknown to you.
C)   helpful in interpreting the true meaning of what is being said.
D)   useful in creating trust.
E)   all of the aboveF) A) and B)
G) A) and C)

Question 8

Effective listening includes all but which of the following:

Accepted Answer

A)   absorb every detail.
B)   ask questions.
C)   understand the communication from the speaker's point of view.
D)   listen objectively.
E)   effective listening includes all of these.F) A) and D)
G) A) and E)

Exam 5: Listening and Reading Nonverbal Messages

A common mistake of listeners is to:

Correct Answer
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The four essential requirements for active listening are:

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C

Which is true of active listening?

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B

Paraphrasing is important because it:

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An active listener should always:

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E

To interpret emotions and feelings as well as factual content, an active listener

Correct Answer
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Empathy is important for all the following reasons except:

Correct Answer
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Effective listening includes all but which of the following:

Correct Answer
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Exam 5: Listening and Reading Nonverbal Messages

A common mistake of listeners is to:

Correct AnswerverifiedShow Answer

The four essential requirements for active listening are:

Correct AnswerverifiedC

Which is true of active listening?

Correct AnswerverifiedB

Paraphrasing is important because it:

Correct AnswerverifiedShow Answer

An active listener should always:

Correct AnswerverifiedE

To interpret emotions and feelings as well as factual content, an active listener

Correct AnswerverifiedShow Answer

Empathy is important for all the following reasons except:

Correct AnswerverifiedShow Answer

Effective listening includes all but which of the following:

Correct AnswerverifiedShow Answer

Correct Answer
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C

Correct Answer
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B

Correct Answer
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Correct Answer
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E

Correct Answer
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Correct Answer
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Correct Answer
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