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Identify the similarity between the outsourcing and overtime strategies for avoiding a labor shortage.


A) Both strategies yield slow results.
B) Both strategies have high revocability.
C) Both strategies are expensive to implement.
D) Both strategies involve contracting with another organization to perform a broad set of services.
E) Both strategies can be used for reducing labor surplus.

F) B) and C)
G) B) and D)

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A small company that manufactures special-order wood furniture has kept its employees busy on a 40-hours-a-week schedule for the past two years. The company just received a large contract from a Chinese company that is opening offices in the area. The Chinese company has given a month's time for completion of its order. To complete the contract in the required one month, the furniture company needs additional skilled labor on short notice. Which strategy might the company use if it wants to avoid this short-term labor shortage while finding a simple and cost-effective solution?


A) retrained transfers
B) overtime
C) technological innovation
D) new external hires
E) turnover reductions

F) A) and B)
G) All of the above

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Antoine is proud of his team of warm, knowledgeable, and ethical recruiters at Luvia Insurance. They are sure to give realistic job previews, and they keep up to date on the company's policies so they can provide applicants with accurate answers to a host of questions. However, it sometimes takes a while to fill positions. And over the past year, Antoine has observed that the number of applicants who accept offers has fallen. He follows up with several who turned down offers and learns that they took jobs elsewhere because they developed an unfavorable opinion of Luvia Insurance. Which situation most likely explains this problem?


A) The recruiters lack the characteristics associated with success.
B) Candidates are not getting timely feedback about their applications.
C) The job previews by the recruiters are not realistic.
D) The recruiters are not the most appealing race and sex.
E) The organization has begun recruiting with teams of recruiters.

F) D) and E)
G) B) and D)

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Suppose you are a human resource executive for a hospital. What characteristics would you look for in your recruiters to increase the positive impact they have on job candidates?

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As a human resource executive for a hosp...

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In the context of recruitment sources, private employment agencies serve primarily blue-collar workers, while public employment agencies mostly serve white-collar workers.

A) True
B) False

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The use of temporary workers might provide an organization with additional administrative tasks and financial burdens.

A) True
B) False

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Herbert, an HR manager at Maxtier Inc., hires 50 employees in five months. He used different sources of recruitment to recruit these employees. He wants to know which kind of source delivered the most new hires for the money. To answer that question, Herbert should determine the


A) hiring conversion rate.
B) prospective cost.
C) return on investment.
D) yield ratio.
E) cost per hire.

F) A) and C)
G) A) and B)

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In the context of evaluating the quality of a recruitment source, yield ratios express the


A) output yielded by a new hire in relation to the cost of recruiting the new hire.
B) dollar costs incurred per hire in relation to the number of applicants interviewed.
C) percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.
D) quality of new hires by comparing the cost of training the new recruits to the cost of hiring them.
E) percentage of applicants who complete one year in the organization after recruitment.

F) A) and B)
G) All of the above

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In the context of recruitment sources, referrals are people who apply for a vacancy without prompting from the organization.

A) True
B) False

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Damien, an HR manager at Guidelines Inc., is preparing for a 5 percent increase in the production labor force next year. To do this, he needs to determine what the current number of production employees is and how the number is likely to change by the end of the year. To help with this analysis, Damien should use a


A) transitional matrix.
B) propensity analysis.
C) trend analysis.
D) multiple regression.
E) leading indicator.

F) C) and D)
G) A) and B)

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People who apply for a vacancy without prompting from an organization are referred to as


A) direct applicants.
B) natural applicants.
C) internal applicants.
D) neutral applicants.
E) referred applicants.

F) A) and E)
G) None of the above

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Identify a disadvantage of using temporary and contract workers.


A) Revocability of this method is more difficult than other methods of avoiding labor shortage.
B) These kinds of workers cannot be hired through an agency.
C) These methods are a relatively slow solution to labor shortage.
D) These workers tend to be less committed to an organization.
E) These workers work well in key jobs, but not in those jobs that supplement permanent employees.

F) A) and E)
G) C) and D)

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To ensure success with an outsourcing strategy, companies should outsource work that requires tight security.

A) True
B) False

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Organizations use outsourcing as a way to


A) reduce a labor surplus.
B) operate more efficiently and save money.
C) replace labor with technology.
D) ease the transition from temporary worker to employee.
E) hold onto good employees during a labor surplus until they can be hired back.

F) A) and B)
G) B) and C)

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The steps in a workforce utilization review are identical to the steps in the HR planning process.

A) True
B) False

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Kevin, the CEO of MedImpact Inc., finds that the company needs to eliminate a labor surplus to avoid financial difficulties. To deal with this problem, he chooses a strategy that gives him fast results. However, the amount of suffering caused to employees is high. Kevin is most likely using the ________ strategy to reduce the labor surplus.


A) early retirement
B) downsizing
C) natural attrition
D) retraining
E) hiring freeze

F) A) and D)
G) A) and E)

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Amber wants to apply for a job vacancy. She calls the recruiter who advertised this vacancy to learn more about the job. The recruiter gives some background information about the positive and negative qualities of the job to Amber. Which term refers to the job information given by the recruiter?


A) vacancy analysis
B) substantive job criticism
C) pragmatic job survey
D) realistic job preview
E) role examination

F) B) and C)
G) All of the above

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Which of the following best describes a phased-retirement program?


A) It refers to laying off older employees in small batches.
B) It refers to giving lucrative incentives to a large number of older employees to voluntarily retire.
C) It refers to reducing both the number of hours older employees work as well as the cost of these employees.
D) It refers to giving older employees a certain time limit to voluntarily retire.
E) It refers to offering alternative work locations and work responsibilities to older employees.

F) B) and E)
G) A) and E)

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Excel Software is having difficulty filling all its positions for systems analysts. The company's human resource manager suggests introducing a kind of personnel policy known as a due-process policy. How is that most likely to help with recruitment?


A) This policy implies greater job security and concern for employees.
B) Due-process implies that employees won't be bound to a contract.
C) Implementing a due-process policy suggests that the organization is innovative and fun.
D) Applicants know a due-process policy always leads to a lead-the-market pay strategy.
E) The due-process policy supports a "promote from within" practice, which will encourage current employees to apply.

F) A) and D)
G) D) and E)

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The most widespread methods for eliminating labor shortages are reducing work hours and endorsing early retirement programs.

A) True
B) False

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