Question 1

In the balanced scorecard,the learning and growth perspective addresses which of the following questions?

Accepted Answer

A)  "To achieve our mission,how will we sustain our ability to change and improve?"
B)  "To succeed financially,how should we appear to our shareholders?"
C)  "To satisfy our shareholders and customers,in what business process must we excel?"
D)  "To achieve our mission,how should we appear to our customers?"E) All of the above
F) C) and D)

Question 2

Brimson Forging Co.has provided the following information for last year: The total factor productivity measure is:

Accepted Answer

A)  $480,000
B)  $375,000
C)  1.28
D)  0.78E) All of the above
F) None of the above

Question 3

An objective performance measure is one where

Accepted Answer

A)  different people will agree as to the appropriateness of a measure.
B)  different people will agree as to the method to calculate the measure.
C)  different managers will calculate a measure differently.
D)  different managers will view the facts and come to different conclusion.E) A) and B)
F) B) and D)

Question 4

In the balanced scorecard,the financial perspective addresses which of the following questions?

Accepted Answer

A)  "To achieve our mission,how will we sustain our ability to change and improve?"
B)  "To succeed financially,how should we appear to our shareholders?"
C)  "To satisfy our shareholders and customers,in what business process must we excel?"
D)  "To achieve our mission,how should we appear to our customers?"E) All of the above
F) A) and D)

Question 5

The Cascade Machining Co has the following information for last year The partial productivity for labor is

Accepted Answer

A)  12.500
B)  2.000
C)  0.500
D)  0.120E) B) and D)
F) B) and C)

Question 6

Which of the following statements is (are) false regarding financial measures? (A) In general,the use of multiple measures to evaluate performance is better than that use of a single performance measure.
(B) Managers evaluated using multiple measures will most likely act differently than managers evaluated using single measures.

Accepted Answer

A)  Only A is false.
B)  Only B is false.
C)  Both A and B are false.
D)  Neither A nor B is false.E) All of the above
F) A) and B)

Question 7

Which of the following performance measures would be used to evaluate the personnel department performance?

Accepted Answer

A)  Number of product recalls
B)  Percentage of late deliveries
C)  Number of requests for transfers
D)  Length of time to fill vacant positionsE) C) and D)
F) B) and D)

Question 8

Paro Products Co.has provided the following information for last year: The total factor productivity measure is:

Accepted Answer

A)  $150,000
B)  $312,000
C)  1.154
D)  0.832E) All of the above
F) A) and B)

Question 9

Partial factor productivity is the ratio of the value of output to the value of all key inputs.

Accepted Answer

A) True 
 B)False

Question 10

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate

Accepted Answer

A)  internal processes.
B)  external processes.
C)  benchmark processes.
D)  continuous improvement processes.E) None of the above
F) C) and D)

Question 11

Employee involvement is important in an effective performance measurement system because it

Accepted Answer

A)  increases the employee's commitment to the organization and its objectives.
B)  decreases the employee's reliance on financial performance measures.
C)  increases the likelihood that goal congruence problems will occur.
D)  decreases the chances of an unfavorable manufacturing cycle time.E) B) and D)
F) B) and C)

Question 12

Continuous improvement involves the search for and implementation of the best way to do something as practiced by other organizations or in other parts of one's own organization.

Accepted Answer

A) True 
 B)False

Question 13

One question that an organization's mission statement should answer is how the organization will evaluate its performance relative to its competitors.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not a difficulty in implementing nonfinancial performance measurement systems?

Accepted Answer

A)  Fixation on financial measures.
B)  Reliability of the nonfinancial measures.
C)  Nonfinancial measures decrease goal congruence.
D)  Lack of correlation between nonfinancial measures and financial results.E) None of the above
F) All of the above

Question 15

Wetter Co.has provided the following information for last year: The total material cost (rounded) is:

Accepted Answer

A)  $293,325
B)  $582,500
C)  $300,021
D)  $200,000E) A) and B)
F) C) and D)

Question 16

The Albertville Co has the following information for last year The partial productivity for labor is

Accepted Answer

A)  0.097
B)  0.256
C)  3.906
D)  10.313E) A) and C)
F) A) and D)

Question 17

Which of the following is typically not considered an objective of quality control?

Accepted Answer

A)  reduce costs associated with customer complaints
B)  reduce costs of honoring product or service warranty
C)  increase customer satisfaction with product or service
D)  increase the number of deliveries made when promisedE) A) and B)
F) A) and C)

Question 18

A balanced scorecard is a set of

Accepted Answer

A)  performance measures.
B)  financial statements.
C)  budget schedules.
D)  annual reports.E) B) and C)
F) B) and D) A

Question 19

The Pepin Company collected the following information (in days) : What is the manufacturing cycle efficiency?

Accepted Answer

A)  28.6%
B)  64.5%
C)  71.4%
D)  90.9%E) A) and C)
F) A) and D) B

Question 20

The Brindle Milling Co has the following information for last year The partial productivity for materials is

Accepted Answer

A)  0.12
B)  1.31
C)  8.33
D)  15.75E) A) and B)
F) None of the above A

Exam 18: Nonfinancial and Multiple Measures of Performance

In the balanced scorecard,the learning and growth perspective addresses which of the following questions?

Correct Answer
verified

Brimson Forging Co.has provided the following information for last year: The total factor productivity measure is:

Correct Answer
verified

An objective performance measure is one where

Correct Answer
verified

In the balanced scorecard,the financial perspective addresses which of the following questions?

Correct Answer
verified

The Cascade Machining Co has the following information for last year The partial productivity for labor is

Correct Answer
verified

Correct Answer
verified

Which of the following performance measures would be used to evaluate the personnel department performance?

Correct Answer
verified

Paro Products Co.has provided the following information for last year: The total factor productivity measure is:

Correct Answer
verified

Partial factor productivity is the ratio of the value of output to the value of all key inputs.

Correct Answer
verified

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate

Correct Answer
verified

Employee involvement is important in an effective performance measurement system because it

Correct Answer
verified

Continuous improvement involves the search for and implementation of the best way to do something as practiced by other organizations or in other parts of one's own organization.

Correct Answer
verified

One question that an organization's mission statement should answer is how the organization will evaluate its performance relative to its competitors.

Correct Answer
verified

Which of the following is not a difficulty in implementing nonfinancial performance measurement systems?

Correct Answer
verified

Wetter Co.has provided the following information for last year: The total material cost (rounded) is:

Correct Answer
verified

The Albertville Co has the following information for last year The partial productivity for labor is

Correct Answer
verified

Which of the following is typically not considered an objective of quality control?

Correct Answer
verified

A balanced scorecard is a set of

Correct Answer
verified
A

The Pepin Company collected the following information (in days) : What is the manufacturing cycle efficiency?

Correct Answer
verified
B

The Brindle Milling Co has the following information for last year The partial productivity for materials is

Correct Answer
verified
A

Exam 18: Nonfinancial and Multiple Measures of Performance

In the balanced scorecard,the learning and growth perspective addresses which of the following questions?

Correct AnswerverifiedShow Answer

Brimson Forging Co.has provided the following information for last year: The total factor productivity measure is:

Correct AnswerverifiedShow Answer

An objective performance measure is one where

Correct AnswerverifiedShow Answer

In the balanced scorecard,the financial perspective addresses which of the following questions?

Correct AnswerverifiedShow Answer

The Cascade Machining Co has the following information for last year The partial productivity for labor is

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following performance measures would be used to evaluate the personnel department performance?

Correct AnswerverifiedShow Answer

Paro Products Co.has provided the following information for last year: The total factor productivity measure is:

Correct AnswerverifiedShow Answer

Partial factor productivity is the ratio of the value of output to the value of all key inputs.

Correct AnswerverifiedShow Answer

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate

Correct AnswerverifiedShow Answer

Employee involvement is important in an effective performance measurement system because it

Correct AnswerverifiedShow Answer

Continuous improvement involves the search for and implementation of the best way to do something as practiced by other organizations or in other parts of one's own organization.

Correct AnswerverifiedShow Answer

One question that an organization's mission statement should answer is how the organization will evaluate its performance relative to its competitors.

Correct AnswerverifiedShow Answer

Which of the following is not a difficulty in implementing nonfinancial performance measurement systems?

Correct AnswerverifiedShow Answer

Wetter Co.has provided the following information for last year: The total material cost (rounded) is:

Correct AnswerverifiedShow Answer

The Albertville Co has the following information for last year The partial productivity for labor is

Correct AnswerverifiedShow Answer

Which of the following is typically not considered an objective of quality control?

Correct AnswerverifiedShow Answer

A balanced scorecard is a set of

Correct AnswerverifiedA

The Pepin Company collected the following information (in days) : What is the manufacturing cycle efficiency?

Correct AnswerverifiedB

The Brindle Milling Co has the following information for last year The partial productivity for materials is

Correct AnswerverifiedA

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A

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B

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A