Question 1

People who have low concern for self and others are likely to use the conflict management style of

Accepted Answer

A)   Accommodating
B)   Competing
C)   Collaborating
D)   AvoidingE) A) and B)
F) A) and C)

Question 2

The most adaptive communication style is arguably

Accepted Answer

A)   submissive.
B)   assertive.
C)   aggressive.
D)   adaptive.E) A) and B)
F) A) and C)

Question 3

The person who feels uncomfortable with conflict,but wants to bring the conflict to a quick end because of low concern for self and high concern for others is engaging in the conflict management style of

Accepted Answer

A)   avoiding.
B)   compromising.
C)   accommodating.
D)   competing.E) B) and D)
F) B) and C)

Question 4

The first step in assertiveness training is

Accepted Answer

A)   monitor your assertive communication.
B)   adopt an assertive attitude.
C)   understand what assertive communication is compared to other styles.
D)   practice common put-downs.E) A) and C)
F) B) and C)

Question 5

Explain why collaboration is considered the most productive approach to dealing with conflict.

Accepted Answer

Collaboration is considered the most pro...

Question 6

Self-disclosure

Accepted Answer

A)   is a formality of small talk.
B)   correlates negatively with relationship satisfaction.
C)   plays a key role in mental health.
D)   leads to feelings of closeness if factual rather than emotional in nature.E) A) and D)
F) B) and C)

Question 7

Tom received a telephone call while he was waiting at the airport.He decided to carry on a lengthy conversation since he was bored and wanted to talk with the person.He is

Accepted Answer

A)   using his cell phone to summon aid.
B)   guilty of breeching a basic rule of etiquette for cell phone use.
C)   engaged in nonverbal communication.
D)   doing none of these.E) B) and D)
F) None of the above

Question 8

Communication apprehension always results in some form of less talking.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a barrier to effective communication?

Accepted Answer

A)   Self-preoccupation
B)   Negative reinterpretation
C)   Ambushing
D)   DefensivenessE) B) and C)
F) B) and D)

Question 10

Paul is usually comfortable with important officials and strangers at a distance of

Accepted Answer

A)   more than 15 feet.
B)   12 feet.
C)   8 to 10 feet.
D)   4 to 8 feet.E) C) and D)
F) B) and D)

Question 11

Which of the following is NOT listed as a basic guideline for cell phone use in public?

Accepted Answer

A)   Put your cell phone on vibrate or silent mode.
B)   Keep calls short.
C)   Use a catchy tune as a ring tone.
D)   Make and receive calls out of earshot from others.E) B) and C)
F) A) and C)

Question 12

_____ use touch to convey closeness,whereas _____ use touch as a means to control or indicate their power in social situations.

Accepted Answer

A)   Children;adults
B)   Children;men
C)   Adult women;men
D)   High-status individuals;low-status individualsE) A) and B)
F) A) and C)

Question 13

Defensiveness,ambushing,and self-preoccupation are

Accepted Answer

A)   justified when the person really deserves the behavior.
B)   are uncommon barriers to effective communication.
C)   psychological factors that contribute to noise.
D)   none of these.E) A) and B)
F) None of the above

Question 14

Madge has a high concern for self and a low concern for others.She tends to turn conflicts into a win-or-lose situation.She can be deceitful and aggressive in order to get her own way.The problem Madge is likely to find using this management style is

Accepted Answer

A)   it is likely to lead to hostility.
B)   it is very likely to lead to postconflict tension and resentment.
C)   it fails to generate creative solutions to problems.
D)   it does all of these.E) A) and C)
F) All of the above

Question 15

In communication,context includes

Accepted Answer

A)   the physical environment.
B)   how the conversation takes place.
C)   the participants' relationship.
D)   all of these.E) B) and C)
F) A) and B)

Question 16

Because Kirstie often engages in ambushing other people when they talk,she is likely to block effective communication by

Accepted Answer

A)   not listening to the other person.
B)   drawing them into a debate.
C)   putting the other person on the defensive.
D)   being too self-focused.E) All of the above
F) C) and D)

Question 17

_____ refers to any stimulus that interferes with accurately expressing or understanding a message.

Accepted Answer

A)   Context
B)   Noise
C)   Channel
D)   CultureE) A) and B)
F) B) and C)

Question 18

Describe the five steps for increasing your use of assertive communication.

Accepted Answer

1. Recognize the need for assertive comm...

Question 19

Which of the following is NOT an essential feature of the interpersonal communication process?

Accepted Answer

A)   The sender
B)   The receiver
C)   Personal space
D)   NoiseE) A) and B)
F) A) and C)

Question 20

People who are preoccupied with themselves seem to

Accepted Answer

A)   want to listen to your problems.
B)   be good listeners.
C)   realize then they have a negative impact on others because they want others to like them.
D)   talk to hear themselves talk.E) A) and C)
F) A) and B)

Exam 8: Interpersonal Communication

Explain why collaboration is considered the most productive approach to dealing with conflict.

Correct AnswerAnswered by ExamLex AICollaboration is considered the most pro...View AnswerShow Answer

People who have low concern for self and others are likely to use the conflict management style of

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In communication,context includes

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The person who feels uncomfortable with conflict,but wants to bring the conflict to a quick end because of low concern for self and high concern for others is engaging in the conflict management style of

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The most adaptive communication style is arguably

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Which of the following is NOT listed as a basic guideline for cell phone use in public?

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Paul is usually comfortable with important officials and strangers at a distance of

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_____ use touch to convey closeness,whereas _____ use touch as a means to control or indicate their power in social situations.

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_____ refers to any stimulus that interferes with accurately expressing or understanding a message.

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Communication apprehension always results in some form of less talking.

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Which of the following is not a barrier to effective communication?

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Because Kirstie often engages in ambushing other people when they talk,she is likely to block effective communication by

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People who are preoccupied with themselves seem to

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Self-disclosure

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Tom received a telephone call while he was waiting at the airport.He decided to carry on a lengthy conversation since he was bored and wanted to talk with the person.He is

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Describe the five steps for increasing your use of assertive communication.

Correct AnswerAnswered by ExamLex AI1. Recognize the need for assertive comm...View AnswerShow Answer

Defensiveness,ambushing,and self-preoccupation are

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Which of the following is NOT an essential feature of the interpersonal communication process?

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The first step in assertiveness training is

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Madge has a high concern for self and a low concern for others.She tends to turn conflicts into a win-or-lose situation.She can be deceitful and aggressive in order to get her own way.The problem Madge is likely to find using this management style is

Correct AnswerverifiedShow Answer

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Collaboration is considered the most pro...
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_ use touch to convey closeness,whereas _ use touch as a means to control or indicate their power in social situations.

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1. Recognize the need for assertive comm...
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