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Exam 18: Managing Operations

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Question 41

True/False

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The transformation process is as evident in service organizations as it is in manufacturing organizations.

A) True
B) False

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Question 42

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In its entirety, the __________ can encompass the supplier's suppliers to the customer's customers.

A) financial chain
B) value chain
C) supply chain
D) ethical chain

E) A) and C)
F) All of the above

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Question 43

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The main human resource requirements for value chain management include_________ .

Which of the following is a main requirement for successful value chain management?

Which of the following is a cultural attitude that supports the successful implementation of value chain management?

Solutions (Scenario) Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations. -Jassem seemed to understand the theory behind value chain management, but was curious about the requirements for a successful value chain. Ramzy informed Jassem that the main requirements for successful value chain management include all of the following except _________.

A Lesson in Operations Management (Scenario) Hana had been asked to attend training in operations management. Her background and training had previously been in acco but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the She felt her background with numbers should prove valuable in operations management, but she admitted that she knew littl the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity. -Hana must remember that productivity is a composite of variables.

There are very few Arab companies that implement Six Sigma as it is irrelevant to the Arab context.

_________can cause a problem because your organization's valuable assets can be compromised.

Ideally, when managers outline expectations for what's involved in the organization's pursuit of value chain management, they should start with _________.

For individual organizations, increased productivity gives them a more competitive cost structure and the ability to offer more competitive prices.

Since value chain management relies heavily on substantial information technology infrastructure, _________should always be addressed.

Which of the following obstacles to value chain management is among the most difficult for managers to handle?

In a manufacturing process, an organization creates value by turning inputs such as people, capital and equipment into outputs such as goods or services.

When there's too much trust, partners in a value chain will be reluctant to share information, capabilities, and processes.

Quality improvement initiatives aren't possible without having some way to monitor and evaluate their progress.

identify and explain the three main human resource requirements for value chain management.

The goal of value chain management is to create a value chain strategy that meets and exceeds customers' needs and desires and allows for full and seamless integration among all members of the chain.

Despite its importance, value chain analysis is not frequently used in the Arab region.

Solutions (Scenario) Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations. -Before making any recommendations, Ramzy informed Jassem that a_________ is the entire series of organizational work activities that add value at each step, beginning with the processing of raw materials and ending with finished product in the hands of end users.