Question 1

Identify a benefit of adopting technology.

Accepted Answer

A)   Technology helps restructure old and less productive industries.
B)   The use of technology increases opportunities for employee empowerment.
C)   Technology increases opportunities for employee creativity.
D)   The use of technology does not require adherence to any laws or regulations.E) None of the above
F) All of the above

Question 2

_____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines,conveyors,and transport systems.

Accepted Answer

A)   Computer-aided engineering (CA
E)  systems
B)   Computer-aided design (CA
D)  systems
C)   Enterprise planning systems (EPSs) 
D)   Flexible manufacturing systems (FMSs) E) All of the above
F) A) and C)

Question 3

Low scalability implies that serving additional customers requires low incremental variable costs.

Accepted Answer

A) True 
 B)False

Question 4

_____ technology refers to the application of the Internet,computer programs,and information systems to provide data,information,and analysis to facilitate the creation and delivery of goods and services.

Accepted Answer

A)   Hard
B)   Soft
C)   Assistive
D)   AdaptiveE) None of the above
F) All of the above

Question 5

We Create Inc.is an electronics company.It designs,produces,and assembles desktop gadgets.The entire process is controlled by programmable robots,which are in turn linked to computers.These computers direct the robots to the appropriate task.In this context,We Create Inc.uses a(n) _____ system to produce its goods.

Accepted Answer

A)   partner relationship management
B)   enterprise resource planning
C)   employee experience management
D)   flexible manufacturingE) A) and B)
F) None of the above

Question 6

A(n) _____ is an example of soft technology.

Accepted Answer

A)   database system
B)   bar-code scanner
C)   image sensor
D)   radio-frequency identification tagE) B) and C)
F) A) and B)

Question 7

_____ refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services.

Accepted Answer

A)   Hard technology
B)   Soft technology
C)   A database system
D)   A neural networkE) A) and B)
F) None of the above

Question 8

Valuetronics,an electronics company,is currently in the preproduction stage of launching one of its new stereo systems.In order to analyze the feasibility of the product,Valuetronics adopts an integrated system that allows it to manufacture the product before it physically exists,that is,the system allows Valuetronics to finalize the design of the stereo,analyze it,and do a test-run.In this context,Valuetronics is using a(n) _____.

Accepted Answer

A)   enterprise resource planning (ERP) system
B)   flexible manufacturing system (FMS) 
C)   computer-aided engineering (CA
E)  system
D)   computer-aided manufacturing (CAM) systemE) C) and D)
F) B) and C)

Question 9

_____ refers to using the Internet and technology to provide facilities that create and deliver time,place,information,entertainment,and exchange value to customers and support the sale of goods.

Accepted Answer

A)   Outsourcing
B)   Offshoring
C)   E-service
D)   E-readinessE) A) and B)
F) C) and D)

Question 10

Which of the following is true of customer relationship management (CRM) ?

Accepted Answer

A)   A typical CRM system includes market segmentation and analysis.
B)   It helps firms gain competitive advantage by making counterfeit knock-offs of genuine products.
C)   It encourages the production of standardized goods for all customers to reduce manufacturing costs.
D)   A CRM system prohibits firms from bundling goods and services together.E) A) and B)
F) None of the above A

Question 11

_____ is a measure of the contribution margin required to deliver a good or service as the business grows and volumes increase.

Accepted Answer

A)   Scalability
B)   Process capability
C)   Sustainability
D)   OperabilityE) B) and C)
F) C) and D)

Question 12

Which of the following is a challenge of adopting technology?

Accepted Answer

A)   Technology leads to job shift and displacement.
B)   The use of technology reduces product quality.
C)   Technology deteriorates the standard of living of the world.
D)   The use of technology disintegrates supply and value chain players.E) None of the above
F) C) and D)

Question 13

Scalability is a key issue in e-commerce.

Accepted Answer

A) True 
 B)False

Question 14

The use of technology has increased opportunities for employee creativity and empowerment.

Accepted Answer

A) True 
 B)False

Question 15

In the context of technology in value chains,customer relationship management (CRM) :

Accepted Answer

A)   enables small firms to make counterfeit knock-offs of genuine products.
B)   prohibits firms from bundling goods and services together.
C)   encourages firms to produce standardized goods for all consumers to reduce manufacturing costs.
D)   exploits the vast amount of data that can be collected from consumers.E) B) and D)
F) All of the above

Question 16

_____ are tiny computer chips that can be placed on shipping containers,individual products,credit cards,prescription medicines,passports,livestock,and even people.

Accepted Answer

A)   Bar codes
B)   Radio-frequency identification tags
C)   Thermocouples
D)   Voice-recognition modulesE) A) and B)
F) B) and C) B

Question 17

Customer relationship management (CRM) helps firms gain and maintain competitive advantage by:

Accepted Answer

A)   encouraging them to produce standardized goods.
B)   merging all demographic-based and behavior-based segments of markets.
C)   studying which goods and services are purchased together.
D)   prohibiting them from bundling goods and services together.E) A) and D)
F) None of the above

Question 18

_____ allows all parts of the value chain to immediately recognize and react to changes in demand and supply.

Accepted Answer

A)   Super-precision manufacturing
B)   Rapid prototyping
C)   Descriptive analytics
D)   Electronic transaction capabilityE) A) and B)
F) None of the above D

Question 19

_____ machine tools enable the machinist's skills to be duplicated by a programmable device that controls the movements of a tool used to make complex shapes.

Accepted Answer

A)   Virtual control (V
C)  
B)   Numerical control (N
C)  
C)   Revision control (R
C)  
D)   Movement control (M
C)  E) B) and D)
F) All of the above

Question 20

_____ can be attached to objects and used to track and manage inventory and assets.

Accepted Answer

A)   Proximity cards
B)   Nanofountain probes
C)   Resistance-temperature detectors
D)   Radio-frequency identification tagsE) All of the above
F) A) and B)

Exam 4: Technology and Operations Management

Identify a benefit of adopting technology.

Correct Answer
verified

_____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines,conveyors,and transport systems.

Correct Answer
verified

Low scalability implies that serving additional customers requires low incremental variable costs.

Correct Answer
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_____ technology refers to the application of the Internet,computer programs,and information systems to provide data,information,and analysis to facilitate the creation and delivery of goods and services.

Correct Answer
verified

Correct Answer
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A(n) _____ is an example of soft technology.

Correct Answer
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_____ refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services.

Correct Answer
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Correct Answer
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_____ refers to using the Internet and technology to provide facilities that create and deliver time,place,information,entertainment,and exchange value to customers and support the sale of goods.

Correct Answer
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Which of the following is true of customer relationship management (CRM) ?

Correct Answer
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A

_____ is a measure of the contribution margin required to deliver a good or service as the business grows and volumes increase.

Correct Answer
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Which of the following is a challenge of adopting technology?

Correct Answer
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Scalability is a key issue in e-commerce.

Correct Answer
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The use of technology has increased opportunities for employee creativity and empowerment.

Correct Answer
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In the context of technology in value chains,customer relationship management (CRM) :

Correct Answer
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_____ are tiny computer chips that can be placed on shipping containers,individual products,credit cards,prescription medicines,passports,livestock,and even people.

Correct Answer
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B

Customer relationship management (CRM) helps firms gain and maintain competitive advantage by:

Correct Answer
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_____ allows all parts of the value chain to immediately recognize and react to changes in demand and supply.

Correct Answer
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D

_____ machine tools enable the machinist's skills to be duplicated by a programmable device that controls the movements of a tool used to make complex shapes.

Correct Answer
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_____ can be attached to objects and used to track and manage inventory and assets.

Correct Answer
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Exam 4: Technology and Operations Management

Identify a benefit of adopting technology.

Correct AnswerverifiedShow Answer

_____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines,conveyors,and transport systems.

Correct AnswerverifiedShow Answer

Low scalability implies that serving additional customers requires low incremental variable costs.

Correct AnswerverifiedShow Answer

_____ technology refers to the application of the Internet,computer programs,and information systems to provide data,information,and analysis to facilitate the creation and delivery of goods and services.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A(n) _____ is an example of soft technology.

Correct AnswerverifiedShow Answer

_____ refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ refers to using the Internet and technology to provide facilities that create and deliver time,place,information,entertainment,and exchange value to customers and support the sale of goods.

Correct AnswerverifiedShow Answer

Which of the following is true of customer relationship management (CRM) ?

Correct AnswerverifiedA

_____ is a measure of the contribution margin required to deliver a good or service as the business grows and volumes increase.

Correct AnswerverifiedShow Answer

Which of the following is a challenge of adopting technology?

Correct AnswerverifiedShow Answer

Scalability is a key issue in e-commerce.

Correct AnswerverifiedShow Answer

The use of technology has increased opportunities for employee creativity and empowerment.

Correct AnswerverifiedShow Answer

In the context of technology in value chains,customer relationship management (CRM) :

Correct AnswerverifiedShow Answer

_____ are tiny computer chips that can be placed on shipping containers,individual products,credit cards,prescription medicines,passports,livestock,and even people.

Correct AnswerverifiedB

Customer relationship management (CRM) helps firms gain and maintain competitive advantage by:

Correct AnswerverifiedShow Answer

_____ allows all parts of the value chain to immediately recognize and react to changes in demand and supply.

Correct AnswerverifiedD

_____ machine tools enable the machinist's skills to be duplicated by a programmable device that controls the movements of a tool used to make complex shapes.

Correct AnswerverifiedShow Answer

_____ can be attached to objects and used to track and manage inventory and assets.

Correct AnswerverifiedShow Answer

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A

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B

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D

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