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Exam 5: Managing Diverse Employees in a Multicultural Environment

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Question 1

Multiple Choice

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Rashad consistently went above and beyond to meet his personal deadlines and to help other team members to ensure a recent product launch was completed on time. His manager was impressed and offered Rashad the opportunity for a coveted leadership position on the next generation product team. The manager's action is consistent with ________ justice.

A) distributive
B) restorative
C) customary
D) reparative
E) frontier

F) A) and B)
G) A) and C)

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Question 2

Multiple Choice

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What characteristic of perception explains why two different managers in a diverse environment may view an employee's potential very differently?

A) Perceptions are based on objective facts about diversity characteristics.
B) Perceptions change quickly depending on the mood of the manager.
C) Perceptions are influenced by schemas rather than stereotypes.
D) Perceptions are rarely accurate so they vary widely.
E) Perceptions are subjective and lead to different interpretations.

F) A) and B)
G) B) and E)

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E

Question 3

Multiple Choice

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Jacob, a regional sales manager for a pharmaceutical company, scheduled a critical meeting for all the sales reps in the region. After setting the date and time for the meeting, Jacob learned the date was a religious holiday for members of a certain faith. Jacob should change the meeting date in order to

Margaret was tasked with filling the position of accountant for her company. She interviewed 15 people, but of the 7 she called back for second interviews, 6 were men. Margaret realized she was acting out of her thoughts about ________, thinking men were better with numbers than women.

Blake's mother and sisters were quiet individuals who did not like to speak up in group settings. During his recent performance evaluation, his manager provided feedback that Blake seemed to interrupt his female peers frequently in meetings or speak for them even when not asked to do so. Blake's tendency to assume women are not comfortable speaking up based on his past experience shows his own personal

When hiring new employees, a manager reviews numerous résumés and interviews several applicants. If the manager denies employment opportunities to diverse individuals, the manager is engaging in overt discrimination that is

________ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

To increase diversity awareness within his new team of subordinates, Franco should

Lucy, a supply chain manager for an electronics manufacturer, created a policy that required all supplier bids to include information regarding the diversity polices and profiles of the supplier. This is an example of

Describe the benefits of hiring outside consultants to develop and execute a company's diversity training program.

Natalia went to the general manager to file a complaint regarding something her supervisor said that implied she would be demoted or fired if she did not submit to a sexual request. Which step should the general manager take when investigating this complaint?

Manuel has been asked to identify one sales rep from his team for an upcoming layoff. Data shows that Jamie's latest sales numbers are lowest within the team; however, further analysis reveals that Jamie's numbers only recently fell due to a manufacturing delay that hit his product line the hardest. Manuel takes this into account and based on other factors determines Jamie should not be laid-off. Manuel is exhibiting ________ in approaching the decision in this way.

While approaching a group of colleagues, Patrice overheard what she believed were inappropriate comments about another team member's physical attributes. Patrice mentioned the comments to her manager and indicated she was uncomfortable with colleagues speaking in that way in the workplace. As her manager, how should you respond?

When interviewing job candidates, Anka's first impression was more favorable to Louisa, who dressed in designer clothes and attended an expensive college, over Jill, who dressed more conservatively and graduated from a local college. Anka's implicit bias toward Louisa was influenced by

Two female managers suggest to a male colleague that he should model swimwear and the women then make comments about his physique, making him uncomfortable This is an example of

Overt discrimination by a manager, such as the use of racial slurs, violates the principle of distributive justice.

Marta realizes that her values differ significantly from some of her younger subordinates. What should Marta do to understand them better?

________ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

An accounting firm conducts periodic reviews of the distribution of pay and other rewards granted to employees, such as promotions and increased office space. The goal of the reviews is to confirm that employees who received greater pay increases or other favorable outcomes have made significant contributions to the organization. This ensures the company uses ________ when rewarding its employees.

The supervisor of medical billing at a physician's office documents employees' job performance throughout the year to help her make objective decisions when evaluating and promoting employees. The supervisor is practicing the principle of ________ justice.