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The test of a in a formalized organization may be how well he or she uses appropriate judgment in making exceptions to rules.

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If there is little participation in decision making, the organization structure is centralized, regardless of the nature of the decisions being made.

A) True
B) False

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Division of labor is often referred to as .


A) departmentalization
B) the organizational chart
C) specialization
D) configuration
E) the administrative hierarchy

F) B) and C)
G) C) and E)

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Grouping employees by encourages increased specialization and expertise among employees because they tend to concentrate on a single operation.

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One of the problems associated with departmentalization by process includes


A) lack of communication.
B) decreased productivity.
C) lack of coordination.
D) increased need for training.
E) narrowness of focus.

F) None of the above
G) A) and E)

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A common way of dividing sales or marketing territories is to use


A) geographic regions.
B) product issues.
C) natural physical conditions.
D) process issues.
E) functional boundaries.

F) A) and B)
G) A) and C)

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Likert's systems of organizing include all of the following except


A) the exploitive authoritative system.
B) the management system.
C) the participative group.
D) the benevolent authoritative system.
E) the consultative system.

F) A) and C)
G) A) and B)

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Max Weber's was an organizational system characterized by a hierarchy of authority and a system of rules.

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ideal bureaucracy

Organizational structure can be analyzed by examining all of the following except


A) separation of specialized tasks.
B) the degree of acceptance by employees.
C) the size and shape of the organization.
D) the organization's configuration.
E) responsibility and authority within the organization.

F) A) and E)
G) A) and C)

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Henry Mintzberg's research to determine the optimal span of control in an organization includes all of the following except


A) the coordination requirements within the unit.
B) the ease of sharing information.
C) the similarity of the tasks in the unit.
D) the type of information available or needed.
E) the differences in the members' need for autonomy.

F) A) and B)
G) C) and D)

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B

Departmentalization is a consequence of the division of labor.

A) True
B) False

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One of the advantages of departmentalization by business function includes


A) automatic coordination with customers.
B) better communication with other employees in other functions.
C) a broadening of focus for the work team.
D) increased interaction with other parts of the organization.
E) sharing of ideas within the group.

F) B) and E)
G) A) and B)

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E

Departmentalization by function groups tasks according to the specific activities engaged in by workers.

A) True
B) False

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When decision-making authority is concentrated at the top of the organizational hierarchy, this is called


A) formalized centralization.
B) formalized decentralization.
C) decentralization.
D) formalization.
E) centralization.

F) A) and E)
G) All of the above

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The groupings most often used to departmentalize an organization include all of the following except


A) business function.
B) process.
C) system of reporting.
D) product or service.
E) customer.

F) A) and C)
G) A) and B)

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The internal operations of an organization provide the framework for which type(s) of departmentalization?


A) Process and market
B) Function and process
C) Function and market
D) Product and customer
E) Geographical and customer

F) A) and E)
G) A) and B)

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Configuration refers to the shape of the organization.

A) True
B) False

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Responsibility ultimately derives from the of an organization.


A) employees
B) middle managers
C) board of directors
D) owner or owners
E) president

F) B) and D)
G) A) and D)

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An organization is a collection of people working together to accomplish something.

A) True
B) False

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Division of labor may be traced to the work of


A) Henry Mintzberg.
B) Adam Smith.
C) Abraham Maslow.
D) Frederick Herzberg.
E) Bill Antson.

F) A) and C)
G) A) and B)

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