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Exam 9: Motivating Employees

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Question 1

Multiple Choice

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The belief behind employee ownership is the idea that it will:

A) cause employees to act more like partners than clock watchers
B) force employees to determine which motivating factors are most important
C) act as a nurturing tool for knowledge workers
D) promote education and training
E) remove resistance to change

F) A) and B)
G) None of the above

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A

Question 2

Multiple Choice

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Theories X and Y management styles are the result of studies by:

A) Frederick Herzberg
B) Douglas McGregor
C) Elton Mayo
D) Frederick Taylor
E) William Ouchi

F) A) and E)
G) A) and D)

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Question 3

Multiple Choice

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An article on the health care industry revealed several assumptions that health care administrators have adopted during the last decade.The administrators assume their (1) employees have several interests other than work and will work only to the degree necessary.(2) employees will accept additional responsibilities only if they receive rewards, and (3) employees exhibit little loyalty and will leave employment for reasons that are in their short-term interest.These assumptions lead support to the _____ approach to management.

Feedback is very important to the successful application of the goal-setting theory.

In Maslow's hierarchy of needs, ______ are the highest level of needs.

According to Maslow's hierarchy of need, the most basic needs are the social needs.

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow's hierarchy of needs?

Which of the following is NOT an example of a job satisfier?

Job enlargement means the redesign of a job to increase its responsibility and challenge.

With the goal-setting theory, managers have learned that easier goals motivate more effectively than challenging ones.

The Theory X approach to management builds on the idea that worker and organizational interests are congruent.

Based on the expectancy theory, managers who want to motivate their employees should:

_____ theory is based on the premise that an individual's intention to work toward a goal is a primary source of motivation.

_____ helps employees at Rocky Mountain Surgical Associates PC, Denver, reduce the stress and disruption that employee vacation schedules and new worker training can cause in a small practice.Most of the nine staff members at the three-physician surgical group are trained to handle three job functions.According to the office manager, "The billing clerk can be the receptionist if necessary; so can the surgical scheduler or the medical assistant, which helps keep operations running smoothly when someone is out, or the practice has to train someone new."

Theory X managers view their workers as untrustworthy and unmotivated.

Jan Carlzon, former president of Scandinavian Airlines (SAS) , has said that one of the greatest fears executives have is that employees will "give away the store" to satisfy complaining customers.From this statement, it would appear that Carlzon was opposed to:

What is the name of the motivational theory that assumes the probability of an individual acting in a particular way depends on the strength of that individual's belief that the act will have a particular outcome and on whether the individual values that outcome? REFERENCE: Contemporary Views on Motivation

Which of the following is NOT a form of variable pay?

The Hawthorne effect is used to describe the individual reaction and not that of the group.

According to Herzberg, _____ factors must be present to prevent work dissatisfaction, but these factors cannot serve as a source of satisfaction or motivation.