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Exam 5: Process Analysis

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Question 31

True/False

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McDonald's fast food restaurants use a Make-To-Order production process.

A) True
B) False

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Question 32

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A process flowchart uses which of the following symbols to represent storage areas or queues in a flow diagram?

A) Rectangle
B) Arrow
C) Inverted triangle
D) Diamond
E) A dashed line

F) B) and E)
G) C) and D)

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Question 33

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A diamond is conventionally used in a process flowchart to represent a storage area or queue.

Benchmarking refers to the practice of comparing the production metrics of one firm with the production metrics of another.

According to Little's Law, which of the following ratios is used to find flow time?

The ratio of the average time to move a unit through a productive system divided by the value-added time is called the .

Utilization of a production process is the ratio of time that a resource is actually being used relative to the time it is available for use.

A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?

Make-to-stock production processes can easily handle requests for customized product features.

Blocking in production processes is when activities in a stage must continue because there is no place to deposit completed items.

Buffering in a production process refers to a storage area between stages of production activity where output of a stage is placed prior to being used in a "downstream" stage.

Which of the following best describes the term cycle time?

Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

A service operation by its very nature is a make-to-stock type of production process.