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On which four major areas do ERP modules typically focus?


A) Finance, manufacturing and logistics, sales and marketing, human resources
B) Accounting, finance, human resources, manufacturing
C) Accounting, finance, information technology, manufacturing
D) Information technology, manufacturing, logistics, accounting

E) C) and D)
F) A) and D)

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An ERP system is a single, large software program. It that regard, it has the same structure as Microsoft Excel.

A) True
B) False

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Each ERP module uses its own database with each database connecting to a common data warehouse.

A) True
B) False

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All of the modules of an ERP system should be purchased from the same vendor.

A) True
B) False

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What is transaction processing?


A) The decision support system used to efficiently handle multiple transactions
B) The posting and tracking of the detailed activities of a business
C) The movement of paperwork through a system using a decision tree
D) The scheduling of machinery to minimize time and scrap

E) A) and D)
F) None of the above

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Which is not one of the main functions of SAP?


A) Supply chain planning
B) Supply chain execution
C) Supply chain collaboration
D) Supply chain redesign

E) A) and B)
F) B) and C)

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A SAP system can accommodate items that must be maintained in inventory while simultaneously supporting JIT efforts for other items.

A) True
B) False

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What set of applications supports the capabilities needed to manage, schedule, pay, hire, and train people who make the organization run?


A) Sales and marketing
B) Manufacturing
C) Logistics
D) Human resources

E) All of the above
F) B) and D)

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What is an example of an issue that might be addressed by supply chain event management?


A) A customer complains that a product arrived damaged.
B) A customer complains that he is unhappy with the product's new packaging design.
C) A customer decides to change her order in the next ordering cycle.
D) A customer would like to discuss getting a quantity discount in the next billing cycle.

E) None of the above
F) B) and C)

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What are two of the main objectives of ERP?


A) Transaction processing and decision support
B) Product tracking and customer invoicing
C) Transaction processing and logistic optimizing
D) Resource tracking and master schedule planning

E) None of the above
F) A) and B)

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A typical ERP system has modules that use the same user interface, similar to that of Microsoft Office products.

A) True
B) False

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The supply chain design module provides a centralized overview of the entire supply chain and key performance indicators.

A) True
B) False

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ERP systems allow for integrated planning across the different functional areas in a firm.

A) True
B) False

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Only manufacturing affects the inventory account.

A) True
B) False

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A data warehouse is a special building, or floor of a building, built especially to safeguard the data used by an ERP system. Data warehouses require advanced cooling and air filtration.

A) True
B) False

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What is the primary goal of an ERP system?


A) The integration of data processes and data storage
B) Creating consistent definitions across all functional areas
C) The efficient handling of the transactions as goods move through each step of the process
D) The scheduling of machinery to minimize downtime and reduce scrap

E) A) and D)
F) C) and D)

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ERP systems can be inefficient at handling the numerous transactions that document the activities of a company.

A) True
B) False

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In the functional silo approach, the purchasing function typically considers quality a goal.

A) True
B) False

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Which of the following is a main benefit of processing transactions in real time?


A) There is no delay in the processing of the transaction.
B) The amount of detail available in the system is extremely rich.
C) It allows for immediate analysis, which can be valuable in making improvements.
D) All of these choices are correct.

E) A) and C)
F) A) and B)

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How often are major software changes typically made to ERP?


A) Every 12 months
B) Every 1 to 2 years
C) Every 3 to 5 years
D) Every 5 to 10 years

E) A) and D)
F) None of the above

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