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What are today's employers are looking for in new employees?


A) emotional intelligence
B) moral integrity
C) self-management
D) teamwork

E) All of the above
F) B) and D)

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Which statement best describes debilitative emotions?


A) They are emotional counterfeits.
B) They happen only when you feel bad.
C) They keep you from communicating effectively.
D) They contribute to effective functioning when in combination with facilitative emotions.

E) C) and D)
F) A) and D)

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Which term refers to emotions that prevent a person from functioning effectively?


A) debilitative emotions
B) facilitative emotions
C) emotional rumination
D) emotional contagion

E) None of the above
F) A) and B)

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Emotion labour is emotions experienced in the workplace.

A) True
B) False

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Which of the following is an example of the fallacy of causation?


A) "I'm no good at anything!"
B) "Everybody is against me."
C) "People at parties make me nervous."
D) "If I ask her/him for a date, the answer will probably be no."

E) A) and B)
F) A) and C)

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The ability to distinguish and label emotions is a vital component of emotional intelligence.

A) True
B) False

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The event that generates facilitative self-talk for one person might stimulate debilitative thinking for someone else.

A) True
B) False

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What is ineffective about this feeling statement: "I feel you are messy."


A) It doesn't clearly describe the speaker's feelings.
B) It describes the other person's behaviour too specifically.
C) It places responsibility for the feeling on the other person.
D) It doesn't describe the action of the other person.

E) B) and C)
F) C) and D)

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The mood of the party was pleasant but mellow. Then Bruce arrived. He was animated, upbeat, and outgoing. Soon most of the people at the partly were laughing and joking. Which of the following describes Bruce's impact on the party?


A) emotional contagion
B) empathy
C) presenting self
D) social transmission

E) A) and C)
F) A) and B)

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Which of the following improves the expression of emotion in the statement, "You're making me anxious"?


A) "Your fast driving is not making me feel very safe."
B) "I feel nervous when you drive over the speed limit."
C) "I feel like taking the keys because of your speeding."
D) "I feel like I should drive because you are a bad driver."

E) A) and D)
F) None of the above

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Janie is feeling upset with her mother, but she has to suppress this emotion because talking about feelings in Janie's family is not acceptable. This is an example of emotion labour.

A) True
B) False

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After Chantal's girlfriend successfully lands her parachute jump, Chantal is visibly relieved but passionately reprimands her for taking such a risk. What is this an example of?


A) intense vs.mild emotions
B) mixed emotions
C) primary emotions
D) the influence of gender

E) A) and B)
F) B) and D)

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An example of mixed emotions is feeling happy and joyful at the same time.

A) True
B) False

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Rumination is dwelling persistently on positive thoughts that, in turn, intensify positive feelings.

A) True
B) False

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Which statement describes the best advice for sharing feelings?


A) Express only primary feelings.
B) Accept responsibility for your own feelings.
C) Express your feelings as soon as they occur.
D) Recognize that feeling and acting out the feeling are the same.

E) None of the above
F) A) and D)

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Excluding or isolating someone socially at work is considered workplace bullying.

A) True
B) False

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Jane's parents have given her skills to communicate her emotions. What parenting style did they practise?


A) emotional coaching
B) emotionally dismissive
C) emotional contagion
D) emotional labour

E) C) and D)
F) A) and B)

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Which term refers to emotions that contribute to effective functioning?


A) debilitative emotions
B) facilitative emotions
C) emotional intelligence
D) emotional contagion

E) A) and D)
F) A) and B)

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It is important to express all your emotions to all the important people in your life as soon as you experience those emotions.

A) True
B) False

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Anger can be either a facilitative or debilitative emotion.

A) True
B) False

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