FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 10: Conflict and Negotiations

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 1

Multiple Choice

Review LaterAdd Note

Review Later

*Organizations that never experience conflict would be doing all of the following EXCEPT:

A) be suppressing opinions.
B) having meaningful group discussions.
C) be "nice to death."
D) silencing themselves.

E) C) and D)
F) B) and D)

Correct Answer

verified

Show Answer

Question 2

True/False

Review LaterAdd Note

Review Later

Managing conflict and engaging in effective negotiations are key factors for a successful organization.

A) True
B) False

Correct Answer

verified

True

Question 3

True/False

Review LaterAdd Note

The closure phase of the negotiation process may include finding a final offer that is unacceptable and from which the party has walked away.

Which of the following occupations is least likely to be a high-risk situation for workplace violence?

If your negotiating counterpart feels you are unfair or dishonest, he or she is less likely to make concessions.

What are some of the conditions or factors that increase the risk of an employee experiencing workplace violence on the job?

The ____________ negotiation strategy looks for ways for the two parties to integrate goals under a larger umbrella.

The investigation phase of the negotiation process involves

*Which of these is NOT one of the types of conflict that typically occur in organizations?

Conflict can result in both positive and negative outcomes.

The first step to an integrative approach to negotiation is

Which of the following statements regarding conflict in the workplace is accurate?

*Tijuan has to address the issue that Jaime has been late to work three times in two weeks.Which of these would be the best approach for Tijuan?

Which of the following is considered a root cause of conflict in the workplace?

The arbitration-mediation approach had led to voluntary agreements in a greater percentage of situations than the more common mediation-arbitration approach.

The conflict handling style that is uncooperative and unassertive is

Interpersonal conflicts should be centered around individual differences, not ideas, to avoid conflict escalation.

*When individuals in conflict focus on the issues and not on the other people they can take this approach to managing conflict.

Personal conflicts can be good in certain circumstances, but task conflicts are never good.

The United Auto Workers (UAW) and Ford Motor Company were negotiating a new agreement to address the auto industry woes during a severe economic downturn.Ford offered to consider delaying layoffs if the UAW agreed to changes in contractual work rules related to the jobs bank.This negotiation suggests the use of what conflict handling style?