Question 1

Appointment reminders include appointment cards, reminder mailings, reminder calls, and ____.

Accepted Answer

A)   referrals
B)   repeat visits
C)   recall notices
D)   special appointments
E)   superbillsF) A) and B)
G) C) and D)

Question 2

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

Accepted Answer

The answer of The scheduling system in which patients are...

Question 3

Which of the following appointments typically takes 5 to 15 minutes?

Accepted Answer

A)   Emergency office visit
B)   New patient visit
C)   Follow-up office visit
D)   Complete physical examination
E)   Pelvic exam and Pap smearF) B) and D)
G) B) and C)

Question 4

In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit?

Accepted Answer

A)   Cluster scheduling
B)   Combination scheduling
C)   Wave scheduling
D)   Time-specified scheduling
E)   Advance schedulingF) A) and E)
G) A) and D)

Question 5

A patient who arrives without an appointment expecting to see the physician is referred to as a(n) ________ patient.

Accepted Answer

The answer of A patient who arrives without an appointment...

Question 6

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

Accepted Answer

releaserec...

Question 7

A patient with ____ requires extra consideration when scheduling and should not be scheduled for late morning.

Accepted Answer

A)   arthritis
B)   diabetes
C)   asthma
D)   back pain
E)   kidney diseaseF) B) and C)
G) C) and D)

Question 8

Which of the following should you do when scheduling a patient for a fasting procedure?

Accepted Answer

A)   Instruct the patient to eat and take all medications as usual
B)   Schedule the procedure as early in the day as possible
C)   Tell the patient to eat breakfast and then have only liquids before the procedure
D)   Allow the patient to come at any time throughout the day for the procedure
E)   Avoid scheduling the patient in the morningF) A) and E)
G) B) and D)

Question 9

Which type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available?

Accepted Answer

A)   Double-booking
B)   Wave
C)   Modified-wave
D)   Cluster
E)   AdvancedF) A) and B)
G) A) and D)

Question 10

With a(n) ________ system, two or more patients are scheduled for the same appointment time.

Accepted Answer

The answer of With a(n) ________ system, two or more...

Question 11

A medical assistant tells a patient that fasting prior to having blood drawn means ____.

Accepted Answer

A)   avoiding food except liquids for 2 hours before having blood drawn
B)   eating a diet low in carbohydrates and fats for 12 hours before having blood drawn
C)   eating and drinking as usual, but not taking medications prior to the test
D)   refraining from eating and drinking anything, beginning the night before the blood is drawn
E)   following a clear liquid diet for 24 hours before having blood drawnF) A) and B)
G) None of the above

Question 12

Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of ____.

Accepted Answer

A)   double-booking
B)   wave scheduling
C)   modified-wave scheduling
D)   cluster scheduling
E)   open-hours schedulingF) A) and B)
G) D) and E)

Question 13

After you have scheduled a patient for an outpatient procedure, you should answer any questions the patient may have and make sure she understands that if the ________ instructions are not followed, the procedure may need to be rescheduled or repeated.

Accepted Answer

pre-proced...

Question 14

A woman going to the physician for a routine prenatal examination can expect the appointment to last ____.

Accepted Answer

A)   5 to 10 minutes
B)   15 minutes
C)   30 minutes
D)   45 minutes
E)   60 minutesF) B) and E)
G) B) and D)

Question 15

The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is ____.

Accepted Answer

A)   time-specified scheduling
B)   advance scheduling
C)   computerized scheduling
D)   open-hours scheduling
E)   cluster schedulingF) None of the above
G) A) and E)

Question 16

It is important to avoid ________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind.

Accepted Answer

The answer of It is important to avoid ________ appointments...

Question 17

The first step in preparing the appointment book is to ____.

Accepted Answer

A)   schedule new patient appointments
B)   plan for double booking
C)   establish the matrix of the appointment book
D)   schedule routine appointments
E)   have the physicians approve scheduleF) A) and B)
G) A) and C)

Question 18

Which of the following is the common abbreviation for Pap smear?

Accepted Answer

A)   PS
B)   ps
C)   Psm
D)   PSM
E)   PapF) B) and D)
G) C) and D)

Question 19

When a service such as ultrasound is available only at certain times, ________ scheduling is used to group ultrasound appointments together.

Accepted Answer

The answer of When a service such as ultrasound is...

Question 20

A patient who is currently in your office needs immediate attention, but his physician has been called away to an emergency at the hospital. The best solution is to ____.

Accepted Answer

A)   have the patient wait until the physician returns
B)   make sure the patient is seen by another physician
C)   let the patient leave, but have him return later that day
D)   cancel the patient's appointment and ask him to call to talk to the physician
E)   document that the patient could not be seen because the physician had an emergencyF) C) and E)
G) B) and E)

Exam 16: Schedule Management

A patient with ____ requires extra consideration when scheduling and should not be scheduled for late morning.

Correct AnswerverifiedShow Answer

The first step in preparing the appointment book is to ____.

Correct AnswerverifiedShow Answer

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

Correct Answerverifiedreleaserec...View AnswerShow Answer

Which type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available?

Correct AnswerverifiedShow Answer

A patient who arrives without an appointment expecting to see the physician is referred to as a(n) ________ patient.

Correct AnswerverifiedShow Answer

A medical assistant tells a patient that fasting prior to having blood drawn means ____.

Correct AnswerverifiedShow Answer

Appointment reminders include appointment cards, reminder mailings, reminder calls, and ____.

Correct AnswerverifiedShow Answer

The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is ____.

Correct AnswerverifiedShow Answer

Which of the following is the common abbreviation for Pap smear?

Correct AnswerverifiedShow Answer

In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit?

Correct AnswerverifiedShow Answer

After you have scheduled a patient for an outpatient procedure, you should answer any questions the patient may have and make sure she understands that if the ________ instructions are not followed, the procedure may need to be rescheduled or repeated.

Correct Answerverifiedpre-proced...View AnswerShow Answer

A woman going to the physician for a routine prenatal examination can expect the appointment to last ____.

Correct AnswerverifiedShow Answer

A patient who is currently in your office needs immediate attention, but his physician has been called away to an emergency at the hospital. The best solution is to ____.

Correct AnswerverifiedShow Answer

Which of the following should you do when scheduling a patient for a fasting procedure?

Correct AnswerverifiedShow Answer

With a(n) ________ system, two or more patients are scheduled for the same appointment time.

Correct AnswerverifiedShow Answer

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

Correct AnswerverifiedShow Answer

Which of the following appointments typically takes 5 to 15 minutes?

Correct AnswerverifiedShow Answer

When a service such as ultrasound is available only at certain times, ________ scheduling is used to group ultrasound appointments together.

Correct AnswerverifiedShow Answer

Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of ____.

Correct AnswerverifiedShow Answer

It is important to avoid ________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind.

Correct AnswerverifiedShow Answer

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pre-proced...
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