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Read the following statements to select which one is accurate regarding the use of social media in market segmentation.


A) Social media is not very helpful in segmenting markets, but it can be a useful tool for marketers once the market has already been segmented.
B) As of yet, social media has not been proven to be an effective tool for segmenting markets.
C) As compared to traditional segmenting techniques, it is easier to know exactly how to engage consumers on social networking sites.
D) By segmenting the market by those who are active on social media, companies can connect with a larger and more diverse consumer base.
E) Social media is most helpful in reaching out to older Americans and senior citizens.

F) A) and C)
G) C) and E)

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It is important for many firms to identify their heavy users because of the rule that 20 percent of heavy users account for _________ percent of the total demand.

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Psychographic segmentation involves categorizing customers based on what they actually do with their goods and services.

A) True
B) False

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Stores like Cabela's, REI, and Bass Pro Shops that cater to the interests of outdoor enthusiasts' most likely use what type of segmentation strategy?


A) behavioral segmentation
B) geographic segmentation
C) psychographic segmentation
D) socioeconomic segmentation
E) demographic segmentation

F) B) and C)
G) None of the above

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The four broad segmentation bases that marketers use to divide the market into segments are: substantial, measurable, differentiable, and accessible.

A) True
B) False

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When marketers segment based on psychographics, the market is divided into groups according to


A) family size and marital status.
B) the reason why the consumer made the purchase.
C) how convenient the product is for the consumer.
D) how consumers act toward products.
E) a consumer's income and interest in the product.

F) A) and B)
G) None of the above

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_________ segmentation information, such as age or income (which is typically easy to acquire), may be slow in coming or completely unavailable in international markets.

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The second step in deciding how best to position a product is to


A) assess the product's profit potential.
B) conduct test marketing on the product.
C) evaluate consumer feedback.
D) analyze competitors' positions.
E) clearly define the product's competitive advantage.

F) All of the above
G) A) and B)

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A psychographic segmentation variable that divides people into groups based on their opinion and the interests and activities they pursue is called


A) behavioral segmentation.
B) social segmentation.
C) psychological segmentation.
D) socioeconomic segmentation.
E) lifestyle segmentation.

F) A) and B)
G) B) and C)

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_________ segmentation is often the most difficult to use because it is not only expensive but also time-consuming.

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Business-to-business firms generally segment their markets according to what three variables?


A) demographic, geographic, and behavioral
B) price sensitivity, usage rate, and region
C) market size, customer convenience, and usage rate
D) demographic, geographic, and psychographic
E) profit potential, price sensitivity, and demand

F) A) and B)
G) A) and C)

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Market ________ helps firms in three ways: by helping to define the needs and wants of the customers most interested in buying the firm's products, by helping to design the specific marketing strategies for the specific segments, and by helping firms decide to allocate their marketing resources in a way that maximizes profit.

Correct Answer

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What are the two most commonly used demographic variables used by marketers?


A) age and gender
B) gender and income
C) education and family size
D) family size and age
E) age and income

F) A) and D)
G) C) and D)

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According to the 2010 U.S. Census, which is the only Southern state that lost seats in the House of Representatives due to population shifts out of the state?


A) Arizona
B) Texas
C) Louisiana
D) Florida
E) South Carolina

F) B) and C)
G) C) and E)

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Undifferentiated targeting is a strategy that


A) simultaneously pursues several different market segments with a different strategy for each.
B) approaches the marketplace as one large segment.
C) involves pursuing a large share of a small market.
D) uses a different marketing strategy for each segment.
E) markets the same product to multiple regions.

F) A) and E)
G) B) and D)

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What does the criteria accessible mean regarding market segments?


A) Markets should be clearly identified with appropriate strategies developed for each.
B) Segments must be large enough for the firm to make a profit by serving them.
C) The size and purchasing power of the segment should be clearly identified.
D) Marketers must be able to reach and serve the segment.
E) Marketers should develop strategies that can attract a market to its products.

F) A) and E)
G) B) and C)

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Variables such as occasions, loyalty, and usage rate are all related to _________ segmentation.

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Consumers of _________ marketing products typically have very specialized needs and will pay higher prices to meet those needs.

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Consumers who have between $100,000 and $250,000 in investable assets are termed mass affluent and are one of the fastest growing segments in the United States.

A) True
B) False

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The ________ framework measures two dimensions: primary motivation and resources.

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