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The online retailer Lands' End communicates a remarkable commitment to its ________ with these unconditional words: "Guaranteed.


A) competitive advantage
B) core values
C) core benefit proposition
D) customers
E) mission statement

F) All of the above
G) B) and E)

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A marketing metric refers to


A) a measure of the quantitative value or trend of a marketing activity or result.
B) a form of linear trend analysis used to project future profits based on existing marketing plans.
C) one of a series of mathematical formulas used to calculate potential profits based upon different scenarios of the forces in the marketing environment.
D) information about an organization's core values and code of ethics so marketers can quickly spot deviations and take corrective actions.
E) the value of a product in terms of its contribution to employee welfare.

F) C) and E)
G) A) and B)

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What are the four components of the implementation phase of the strategic marketing process?

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The four components of the implementatio...

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At the functional level, the marketing department


A) solicits talent from all levels of the organization for strategic corporate planning sessions.
B) promotes its goals to the organization's stakeholders.
C) looks outward, in part by listening to customers.
D) develops the corporate culture.
E) defines the overall strategic direction of the organization.

F) A) and B)
G) C) and D)

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Motorola, a pioneer firm in the mobile communications space, invented a program known as Six Sigma, which sets as a goal no more than one defect in one million parts manufactured. This is an example of ________ goal.


A) a profit
B) a sales revenue
C) a quality
D) a market share
E) an employee welfare

F) A) and B)
G) A) and C)

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A campus service organization annually raises money through the sale of T-shirts. How could it use market segmentation to increase sales of the shirts? Be sure to include a definition of market segmentation in your answer.

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Market segmentation involves aggregating...

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An organization's employees, shareholders, board of directors, suppliers, distributors, creditors, unions, government, local communities, and customers are referred to as its


A) stakeholders.
B) stockholders.
C) competitors.
D) target audience.
E) organizational community.

F) All of the above
G) D) and E)

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The terms ________ and a mission statement are often used interchangeably.


A) idea
B) objective
C) vision
D) goal
E) protocol

F) C) and D)
G) A) and B)

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A for-profit organization refers to


A) a subsidiary, division, or unit of an organization that markets a set of related offerings to a clearly defined group of customers.
B) a legal entity engaged in business activities solely with the intent of serving its employees without the intent of making a profit.
C) a privately owned organization that serves its customers to earn a profit so that it can survive.
D) a group of people united through contractual or corporate ownership.
E) a publicly owned organization that serves the general population.

F) None of the above
G) A) and C)

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On the northern tip of Goose Island in the Chicago River sits the William Wrigley Jr. Company's Global Innovation Center. Here, Wrigley creates new products using a joint effort by some 250 full-time food scientists, researchers, and marketers. The people who work in this center are most likely members of


A) an innovation squad.
B) a business consortium.
C) a multiple strategic directional team.
D) a strategic evaluation team.
E) a cross-functional team.

F) A) and E)
G) A) and C)

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The corporate level refers to the level in an organization where top management


A) develops marketing strategies and tactics for the marketing department to implement.
B) directs overall strategy for the entire organization.
C) executes all marketing program actions to ensure consistency of performance.
D) develops overall sales projections not only for the short term but also for a period of at least two to five years.
E) supervises the hiring, firing, and training of all marketing department personnel.

F) A) and C)
G) A) and B)

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