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A manager expects high levels of performance from a newly hired employee,Ashley,as she graduated from a prestigious Ivy League university.A year later,the manager rates Ashley's job performance higher than her actual performance due to his initial belief.What kind of rater error was made by the manager?


A) negative halo effect
B) first-impression-effect
C) positive halo effect
D) contrast errors

E) B) and D)
F) C) and D)

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This type of behavioral performance appraisal system requires the review of past performance behaviors and outcomes in order to identify them as either successful or unsuccessful.


A) management by objectives (MBO)
B) behavioral observation scales (BOS)
C) behaviorally anchored rating scales (BARS)
D) critical incident technique (CIT)

E) A) and D)
F) A) and C)

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This type of performance rater's error occurs when the rater generalizes bad behavior on one aspect of the employee's job performance to the employee's over-all performance.


A) negative impression errors
B) negative leniency error
C) error of strictness
D) negative halo effect

E) B) and D)
F) None of the above

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________ systems evaluate a given employee's performance against the performance of other employees.

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Job analysis is vital to companies that wish to establish ________ comparison systems.

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internally...

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Which performance appraisal error reflects the tendency to rate every employee at the low end of the rating scale,regardless of actual performance?


A) error of central tendency
B) contrast errors
C) negative halo error
D) errors of strictness

E) C) and D)
F) B) and D)

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Management by objective is part of which type of performance appraisal system?


A) goal-oriented system
B) trait system
C) behavioral observation scale
D) behaviorally-anchored rating scale

E) A) and B)
F) A) and C)

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XYZ Movers,a professional relocation company,has 3-person teams for their moving services.The company asks customers to complete a satisfaction survey regarding their recent move.For an employee's performance appraisal,customer satisfaction surveys are also considered in addition to his/her supervisor and team member ratings.Which of the following best describes this situation?


A) paired comparisons
B) positive halo effect
C) 360-degree performance appraisals
D) first-impression effect

E) All of the above
F) A) and B)

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________ by ________ is used mainly for managerial and professional employees,and typically evaluates employees' progress toward strategic planning objectives.

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Management...

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Discuss the concept of "just-meaningful pay increase." How can it can strengthen the pay-for-performance link?

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A successful answer should contain sever...

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If an employee is rated as outstanding on her leadership ability she was probably rated using which appraisal system?


A) trait system
B) goal-oriented system
C) comparison system
D) behavioral system

E) None of the above
F) All of the above

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The collective bargaining system was established by passage of which federal Act?


A) National Labor Regulations Act
B) National Labor Relations Act
C) Union Labor Regulations Act
D) Union Labor Relations Act

E) A) and B)
F) None of the above

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Which performance appraisal system displays illustrations only of positive behaviors shown by an employee in various job dimensions?


A) behaviorally-anchored rating scales (BARS)
B) behavioral observation scales (BOS)
C) management by objectives (MBO)
D) critical incident technique (CIT)

E) All of the above
F) A) and B)

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This performance appraisal system is based on employees and supervisors identifying on-the-job behaviors and behavioral outcomes that distinguish successful from unsuccessful performances.


A) behaviorally anchored rating scales
B) critical incident technique
C) behavioral observation scales
D) forced distribution system

E) B) and C)
F) A) and B)

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Among the various performance appraisal techniques,this appraisal system is the most defensible in court because it is based on actual observable job performance behaviors.


A) behaviorally-anchored rating scales
B) 360 degree performance appraisals
C) paired comparison
D) forced distribution

E) B) and D)
F) All of the above

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Which pay system is most widely used in America today?


A) skill based pay
B) longevity pay
C) merit pay
D) seniority pay

E) All of the above
F) None of the above

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Which evaluation system requires that supervisors compare each employee to every other employee,identifying the better performer in each pair?


A) forced distribution
B) hierarchical
C) paired comparison
D) the critical incident technique

E) C) and D)
F) A) and B)

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Which performance appraisal tool is most often used with managers and professional employees?


A) trait systems
B) management by objectives
C) comparison systems
D) behavioral systems

E) A) and B)
F) All of the above

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List and discuss four possible limitations of merit pay programs.How can a company overcome these limitations?

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An answer should contain any of the foll...

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The halo effect and similar-to-me effects are considered examples of which type of rating error?


A) trait system errors
B) contrast errors
C) illegal discrimination errors
D) bias errors

E) A) and B)
F) A) and C)

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