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Exam 2: The Evolution of Management Thinking

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Question 21

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The management science approach uses qualitative data in management decision making.

A) True
B) False

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verified

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Question 22

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The Systems Thinking approach develops theories about human behaviour based on scientific methods and study.

A) True
B) False

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verified

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Question 23

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_____ refer to the aspects of a culture that guide and influence relationships among people.

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

The three subfields of the classical perspective include:

_____ refer to the influence of political and legal institutions on people and organizations.

Whereas scientific management focused on _____ , administrative principles approach focused on the _____.

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called _____.

The _____ view of management is an integration of the case and universalist viewpoints.

Which of these forces often comprises unwritten, common rules and perceptions about relationships?

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

Discuss the differences between the case view, the universalist view and the contingency view.

Who is considered the "first lady of management?"

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as _____.

The writings of Fayol, Taylor and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) _____.

Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) _____.