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Specialty stores use a wide variety of products in one product category as their key competitive tool.

A) True
B) False

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Chris Cole is a salesperson for Green Scene Lawn Care products.Chris' job requires him to sell Green Scene products,but he is also expected to recruit more salespeople for the company.He will earn a commission on all of the sales earned by the salespeople he recruits.Green Scene is using a retail distribution strategy known as multilevel marketing.

A) True
B) False

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Suppliers to large retailers like Target and Wal-Mart may soon be required to use RFID tags when shipping products to these companies.

A) True
B) False

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__________ is the term used to describe the use of outside firms to help move their goods through the supply chain.


A) Third party logistics
B) Multilevel distribution
C) External logistics
D) Mediated distribution

E) B) and C)
F) A) and D)

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___________ are merchant wholesalers who perform all of the distribution functions.


A) Retailers
B) Intensive contact wholesalers
C) Total-capacity wholesalers
D) Full-service wholesalers

E) A) and D)
F) C) and D)

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A(n) _________ is one type of marketing intermediary that brings together buyers and sellers and assists in negotiating an exchange,but does not take title to the goods.


A) agent
B) retailer
C) drop shipper
D) merchant wholesaler

E) A) and C)
F) A) and B)

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One way that marketers can provide utility is by making sure the good is available at a location that is convenient for consumers.

A) True
B) False

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An advantage of a selective distribution strategy is that consumers are able to find a popular product at a wide variety of retailers.

A) True
B) False

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Those organizations that assist in the movement of goods and services from producer to industrial and consumer users are known as:


A) directed marketers.
B) distributive specialists.
C) marketing intermediaries.
D) supplementary marketers.

E) None of the above
F) B) and D)

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Any marketing method that directly links manufacturers or intermediaries with the ultimate consumer could be classified as:


A) direct selling.
B) online marketing.
C) direct marketing.
D) kiosk-based.

E) All of the above
F) A) and C)

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Which of the following is an example of a consumer making a purchase through a direct marketing arrangement?


A) Purchasing a box of cereal at a local grocery store with a coupon on the box
B) Purchasing software at a big-box retailer's special tech department
C) Purchasing a set of towels featured in a department store's lower level
D) Purchasing a book on the history of the United States by sending in an order form attached to a pamphlet sent to the customer by the publisher

E) A) and B)
F) A) and C)

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Frank Crimmins was driving on Interstate 85 in eastern Alabama when he noticed he was running low on fuel.Frank was relieved when he found a gas station open at the next exit just 2 miles ahead.This is an example of the value place utility provides to a consumer.

A) True
B) False

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Many firms that want to use an intensive distribution strategy would find vending machines an attractive method of selling their goods.

A) True
B) False

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One drawback of kiosks is that their high overhead costs result in low profit margins.

A) True
B) False

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Which of the following activities is most likely to be performed by someone responsible for supply chain management?


A) Developing an effective advertising campaign for a particular line of products
B) Establishing a budget for the firm's next fiscal year
C) Finding ways to handle the return of goods and recycled materials
D) Holding focus groups to learn what consumers want in new products

E) B) and C)
F) None of the above

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Which of the following statements about channels of distribution is most accurate?


A) Channels of distribution always begin with a manufacturer and end with consumers,and always have one or more marketing intermediaries in between.
B) Channels of distribution always include retailers,but they may or may not also include wholesalers.
C) The fewer the marketing intermediaries in a channel of distribution,the more efficient the channel is likely to be.
D) Some channels of distribution include marketing intermediaries,while in others a manufacturer sells directly to the final consumer.

E) All of the above
F) C) and D)

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Stores that remain open 24 hours a day,seven days a week are providing _________ utility to their customers.


A) possession
B) time
C) service
D) schedule

E) A) and B)
F) All of the above

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Marketers claim that intermediaries add value to the channel of distribution that outweighs the cost.

A) True
B) False

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E-Gadgets is a chain of electronics stores that specializes in devices and gadgets incorporating cutting-edge technologies.The company has more than 170 stores located in large cities throughout the Southeast and Midwest.E-Gadgets has chosen the locations of its stores so that most customers living in upper middle class and wealthy neighborhoods can get to an E-Gadgets store in less than 15 minutes.E-Gadgets is providing its customers with:


A) scrambled merchandising.
B) allocative utility.
C) place utility.
D) saturation marketing.

E) None of the above
F) A) and D)

Correct Answer

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Mini-Case "We've got a number of important issues to discuss today," began Dee Stribyute as she opened the weekly marketing manager's meeting for Lite Bite Foods.Lite Bite is a producer of low fat,low calorie snack foods.The other managers attending the meeting were her two top assistants,Mark Etter and Rhea Taylor. "First,sales were hurt last year when we had to recall our almond chocolate bars because of concerns about contaminated ingredients.We've got our work cut out for us to recover from that setback.Many stores quit carrying our products,and even the ones that continued to do so put less emphasis on displaying and promoting them.We've got to get our products into as many stores as possible.Consumers shouldn't have to go all over town trying to find our snacks.We also need to make sure that our products are displayed and promoted in a way that attracts attention." Dee looked at her assistants,and saw that they seemed ready to make some proposals.However,she decided to get another important issue out on the table before stopping to discuss solutions,so she continued with her comments."The other big concern is the cost of moving our goods.Distribution costs are a major part of the overall cost of selling our goods.What can we do to make the flow of products from our kitchens to our ultimate consumers more efficient?" Having laid out her concerns,Dee sat down at the head of the table,saying to her assistants,"O.K.guys,I'm ready for suggestions." -Dee's suggestion that the company needed more control over the way its products were displayed,priced,and promoted prompted a lot of discussion.Mark suggested that the company should manage these marketing functions for its products at the retail outlets.Mark appears to be suggesting that Lite Bite use a(n) :


A) corporate distribution system.
B) franchise arrangement.
C) manufacturer-sponsored marketing chain.
D) administered distribution system.

E) All of the above
F) A) and C)

Correct Answer

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