Question 1

Identify a true statement about reflective listening.

Accepted Answer

A)  It fails to help a communicator correct inaccuracies in a message.
B)  It emphasizes the role of the receiver in interpersonal communication.
C)  It understates the need to reflect one's core feelings.
D)  It demonstrates concern for the communicator as an object, not a person.E) None of the above
F) B) and C)

Question 2

Kinesics is the study of an individual's perception and use of space, including territorial space.

Accepted Answer

A) True 
 B)False

Question 3

Identify a true statement about perceptual screens in interpersonal communication.

Accepted Answer

A)  They influence the quality, accuracy, and clarity of a message.
B)  They are the uninterpreted, unanalyzed elements of a message.
C)  They are not influenced by the receiver's individual attributes.
D)  They emphasize the role of the receiver over the sender.E) A) and B)
F) B) and C)

Question 4

Polyphasic activity is:

Accepted Answer

A)  the study of space in nonverbal communication.
B)  the study of seating arrangements.
C)  conducting face-to-face conversations with at least two people.
D)  doing more than one thing at a time, or multitasking.E) A) and C)
F) A) and B)

Question 5

Information overload for employees is most likely caused when supervisors:

Accepted Answer

A)  fail to filter and disseminate information selectively to them.
B)  tend to use media of communication that lack information richness.
C)  do not support two-way communication.
D)  tend to use media of communication that has low data capacity.E) C) and D)
F) A) and D)

Question 6

In contrast to two-way communication, one-way communication _____.

Accepted Answer

A)  is more suitable for complex tasks
B)  requires feedback from the listener
C)  allows for reflective listening
D)  is faster but often less accurateE) A) and B)
F) A) and C)

Question 7

Which of the following statements is an example of nondefensive communication?

Accepted Answer

A)  Mary is always late to meetings! She lacks professionalism!
B)  I sent the memo through intracompany mail. The postman must have lost it.
C)  Dan's report is good, but I need to make one recommendation before I approve it.
D)  The check is in the mail. Don't call me again!E) C) and D)
F) None of the above

Question 8

A(n) _____ is an example of computer-mediated communication.

Accepted Answer

A)  postcard
B)  voice mail
C)  inland letter
D)  policy manualE) B) and C)
F) A) and B)

Question 9

Which of the following practices must a supervisor avoid to reduce communication barriers in the workplace?

Accepted Answer

A)  Minimizing the use of jargon and technical language
B)  Encouraging formation of non-hierarchical working relationships
C)  Providing cross-cultural training to employees
D)  Pressuring men and women to interact in similar waysE) All of the above
F) A) and B)

Question 10

In the context of defensive tactics, restricting the choices of employees is an example of _____.

Accepted Answer

A)  a hostile behavior
B)  a power play
C)  labeling
D)  screeningE) B) and C)
F) C) and D)

Question 11

In the context of interpersonal communication, which of the following is the conceptual component of a message?

Accepted Answer

A)  The message's content
B)  The message's affect
C)  The receiver's attitude toward the message
D)  The communicator's gesturesE) B) and C)
F) All of the above

Question 12

Compare and contrast defensive and nondefensive communication.

Accepted Answer

Answers will vary. In the workplace, def...

Question 13

Seek & Swipe, an e-commerce website, plans to offer discounts on its latest product offerings to ten of its most loyal customers. To maximize its ability to convey the message clearly, which of the following communication media will Seek and Swipe most likely use?

Accepted Answer

A)  Bulletins
B)  Telephones
C)  Face-to-face discussions
D)  Formal numeric reportsE) A) and C)
F) A) and B)

Question 14

Explain two gateways through the gender barrier of communication.

Accepted Answer

Answers will vary. An important gateway ...

Question 15

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Accepted Answer

A) True 
 B)False

Question 16

Professional jargon may serve only to confuse and derail any attempt at clear understanding of a message by those unfamiliar with the profession.

Accepted Answer

A) True 
 B)False

Question 17

Individuals who are subordinately defensive:

Accepted Answer

A)  are egotistical.
B)  exhibit domineering behavior.
C)  do not adequately assert their thoughts.
D)  do not exhibit submissive behavior.E) A) and D)
F) None of the above

Question 18

Which of the following is a communication medium that is moderate in both information richness and data capacity?

Accepted Answer

A)  Telephones
B)  Blogs
C)  Face-to-face discussions
D)  Formal numeric reportsE) B) and C)
F) A) and D)

Question 19

In the context of written communication, which of the following statements is most likely true?

Accepted Answer

A)  Manuals and reports are the longest form of written communication found in office.
B)  Operations manuals establish guidelines for decision making and codes of conduct.
C)  Memorandums are the shortest form of written communication found in office.
D)  Formal letters are used to collect information inside or outside the organization.E) None of the above
F) B) and D)

Question 20

How do communication technologies affect behavior in the work environment?

Accepted Answer

Answers will vary. Computer-mediated com...

Exam 8: Communication

In the context of interpersonal communication, which of the following is the conceptual component of a message?

Correct AnswerverifiedShow Answer

A(n) _____ is an example of computer-mediated communication.

Correct AnswerverifiedShow Answer

Explain two gateways through the gender barrier of communication.

Correct AnswerverifiedAnswers will vary. An important gateway ...View AnswerShow Answer

Which of the following statements is an example of nondefensive communication?

Correct AnswerverifiedShow Answer

Identify a true statement about perceptual screens in interpersonal communication.

Correct AnswerverifiedShow Answer

Seek & Swipe, an e-commerce website, plans to offer discounts on its latest product offerings to ten of its most loyal customers. To maximize its ability to convey the message clearly, which of the following communication media will Seek and Swipe most likely use?

Correct AnswerverifiedShow Answer

Professional jargon may serve only to confuse and derail any attempt at clear understanding of a message by those unfamiliar with the profession.

Correct AnswerverifiedShow Answer

In the context of defensive tactics, restricting the choices of employees is an example of _____.

Correct AnswerverifiedShow Answer

Kinesics is the study of an individual's perception and use of space, including territorial space.

Correct AnswerverifiedShow Answer

Individuals who are subordinately defensive:

Correct AnswerverifiedShow Answer

Information overload for employees is most likely caused when supervisors:

Correct AnswerverifiedShow Answer

Which of the following is a communication medium that is moderate in both information richness and data capacity?

Correct AnswerverifiedShow Answer

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Correct AnswerverifiedShow Answer

How do communication technologies affect behavior in the work environment?

Correct AnswerverifiedAnswers will vary. Computer-mediated com...View AnswerShow Answer

Compare and contrast defensive and nondefensive communication.

Correct AnswerverifiedAnswers will vary. In the workplace, def...View AnswerShow Answer

In contrast to two-way communication, one-way communication _____.

Correct AnswerverifiedShow Answer

Identify a true statement about reflective listening.

Correct AnswerverifiedShow Answer

Polyphasic activity is:

Correct AnswerverifiedShow Answer

Which of the following practices must a supervisor avoid to reduce communication barriers in the workplace?

Correct AnswerverifiedShow Answer

In the context of written communication, which of the following statements is most likely true?

Correct AnswerverifiedShow Answer

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Answers will vary. An important gateway ...
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Answers will vary. Computer-mediated com...
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Answers will vary. In the workplace, def...
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