Question 1

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors?

Accepted Answer

A)   Set FetchAudioDelay timeout
B)   Set mediafetchDelay
C)   Set FetchAudioMinimum timeout.
D)   Set mediafetchDelay timeout.E) B) and C)
F) A) and B)

Question 2

Which tool is available to expand the size of Cisco Unified ICM databases?

Accepted Answer

A)   Microsoft SQL Studio
B)   DBExpand
C)   database sizing utility
D)   ICMDBAE) B) and C)
F) B) and D)

Question 3

Refer to the exhibit.  In a Cisco Finesse 10.0(x)  deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?

Accepted Answer

A)   MAC address of the phone not associated with PG user.
B)   PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
C)   In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
D)   Phone Join Across Lines feature is enabled.
E)   Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.F) B) and C)
G) B) and E)

Question 4

Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)

Accepted Answer

A)   upload third-party gadgets
B)   wrap-up reasons and phonebooks
C)   call variable and ECC variable layout
D)   ready and login reason codes
E)   workflows and workflow actionsF)  connections to third-party gadget server and the Administration & Data server databaseG) C) and F)
H) A) and F)

Question 5

Within Cisco UCCE, which process handless communication between the router and peripheral gateway components?

Accepted Answer

A)   dbagent
B)   ccagent
C)   opcs
D)   mdsE) A) and C)
F) A) and D)

Question 6

Which variable does the Cisco CVP use to return information about problems encountered while running a script?

Accepted Answer

A)   user.microapp.input_type
B)   user.microapp.server_info
C)   user.microapp.FromExtVXML
D)   user.microapp.error_codeE) A) and B)
F) A) and C)

Question 7

Refer to the exhibit.  While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

Accepted Answer

A)   The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
B)   The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
C)   The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
D)   The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
E)   The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.F) A) and D)
G) A) and B)

Question 8

What must be enabled when configuring voice gateways to support SIP dialers?

Accepted Answer

A)   200rel
B)   signaling forward unconditional
C)   signaling forward 100
D)   100relE) B) and C)
F) All of the above

Question 9

In Cisco UCCE 10.0(x)  Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

Accepted Answer

A)   transfers a call to IVR as a part of IVR campaign
B)   transfers a call to IVR or Non-IVR for Answering machine or abandon calls
C)   controls a percentage of agents to be used in a campaign skill group
D)   reserves agents for specific outbound campaign
E)   enables and disables skill group for an outbound campaignF) A) and B)
G) B) and E)

Question 10

Refer to the exhibit.  In a Cisco Finesse 10.0(x)  deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

Accepted Answer

A)   MAC address of the phone not associated with PG user.
B)   PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
C)   Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
D)   Phone Join Across Lines feature is enabled.
E)   Phone IPv6 feature is enabled.F) B) and E)
G) None of the above

Question 11

On a VXML gateway with Cisco CVP, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?

Accepted Answer

A)   bootstrap.tcl
B)   ringtone.tcl
C)   Bootstrap.vxml
D)   handoff.tclE) A) and D)
F) A) and C)

Question 12

Which CLI command is run on Cisco Unified Intelligence Center to check database replication?

Accepted Answer

A)   utils dbreplication status
B)   show dbreplication status
C)   utils replication status
D)   show replication statusE) A) and C)
F) A) and B)

Question 13

Refer to the exhibit.  In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

Accepted Answer

A)   customer instance name
B)   telephony port status
C)   configured ports
D)   ready ports
E)   reserved portsF) B) and D)
G) A) and D)

Question 14

Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

Accepted Answer

A)   Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
B)   It monitors and reports calls on all lines on the phone.
C)   It monitors and reports of calls on only one line on the phone.
D)   It requires a busy trigger of 2 (call waiting) , although calls cannot be forwarded to other extensions on the phone when busy.
E)   Shared lines are supported on ACD lines but not on non-ACD lines.F)  It requires a maximum of two call appearances.G) B) and C)
H) A) and B) A,B,F

Question 15

Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

Accepted Answer

A)   Cisco Unified Customer Voice Portal to route calls to "mediaserver"
B)   mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
C)   mapping an IP address to hostname on VXML gateway
D)   no default "mediaserver" in Cisco Unified CVP configurationE) B) and D)
F) A) and C)

Question 16

Refer to the exhibit.  In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application) ? (Choose two.)

Accepted Answer

A)   Go to Script node
B)   Send to VRU node
C)   Queue to Skill Group node
D)   Translation Route to VRU node
E)   Route Select nodeF) A) and E)
G) B) and D)

Question 17

Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)

Accepted Answer

A)   VXML gateway
B)   Cisco Unified CVP reporting server
C)   Cisco Unified CVP VXML server
D)   SIP proxy server
E)   Cisco Unified Communications ManagerF)  Cisco Unified Contact Center Enterprise serverG)  Cisco Unified CVP call serverH) None of the above
I) B) and C)

Question 18

Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

Accepted Answer

A)   connections to the CTI OS server and the Administration & Data server database
B)   cluster settings for VOS replication
C)   ready and login reason codes
D)   wrap-up reasons and phonebooks
E)   workflows and workflow actionsF)  call variable and ECC variable layoutG)  desktop layout and conference resourcesH)  upload third-party gadgetsI) None of the above
J) A) and E) B,D,E,F

Question 19

Which option best describes the issue with a call failing at the Send to VRU node in a comprehensive Cisco CVP deployment?

Accepted Answer

A)   Call type is not mapped to the ICM script.
B)   VRU label in the CVP dial plan does not match the dial peer on the VXML gateway.
C)   CVP server is running on temporary licenses.
D)   VXML application is not deployed to the CVP servers.E) None of the above
F) A) and B)

Question 20

Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default -routed rather than errors in call type reports? (Choose two.)

Accepted Answer

A)   Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
B)   Use script end node instead of release call.
C)   Configure default labels for each skill group.
D)   In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
E)   Configure default labels for each dialed number.F) A) and D)
G) B) and D) A,E

Exam 49: Cisco Collaboration SaaS Authorization Exam

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors?

Correct AnswerverifiedShow Answer

Which tool is available to expand the size of Cisco Unified ICM databases?

Correct AnswerverifiedShow Answer

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?

Correct AnswerverifiedShow Answer

Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)

Correct AnswerverifiedShow Answer

Within Cisco UCCE, which process handless communication between the router and peripheral gateway components?

Correct AnswerverifiedShow Answer

Which variable does the Cisco CVP use to return information about problems encountered while running a script?

Correct AnswerverifiedShow Answer

Refer to the exhibit. While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

Correct AnswerverifiedShow Answer

What must be enabled when configuring voice gateways to support SIP dialers?

Correct AnswerverifiedShow Answer

In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

Correct AnswerverifiedShow Answer

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

Correct AnswerverifiedShow Answer

On a VXML gateway with Cisco CVP, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?

Correct AnswerverifiedShow Answer

Which CLI command is run on Cisco Unified Intelligence Center to check database replication?

Correct AnswerverifiedShow Answer

Refer to the exhibit. In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

Correct AnswerverifiedShow Answer

Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

Correct AnswerverifiedA,B,F

Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

Correct AnswerverifiedShow Answer

Refer to the exhibit. In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application) ? (Choose two.)

Correct AnswerverifiedShow Answer

Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)

Correct AnswerverifiedShow Answer

Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

Correct AnswerverifiedB,D,E,F

Which option best describes the issue with a call failing at the Send to VRU node in a comprehensive Cisco CVP deployment?

Correct AnswerverifiedShow Answer

Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default -routed rather than errors in call type reports? (Choose two.)

Correct AnswerverifiedA,E

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A,B,F

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B,D,E,F

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A,E