Question 1

The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

Accepted Answer

A)   Cisco Unified Communications Manager
B)   Cisco Unified CVP reporting server
C)   SIP proxy server
D)   Cisco Unified CVP call server
E)   Cisco Unified Contact Center Enterprise serverF)  VXML gatewayG)  Cisco Unified CVP VXML serverH) A) and E)
I) A) and D)

Question 2

Which Cisco Finesse CLI command provides the license MAC address?

Accepted Answer

A)   show network detail
B)   show net details
C)   show net status
D)   show network status
E)   show statusF) B) and E)
G) B) and C)

Question 3

Which three rules apply when configuring agent teams? (Choose three.)

Accepted Answer

A)   An agent team can have multiple primary supervisors but can only be a member of one teams.
B)   All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
C)   An agent can be a member of only one agent team.
D)   An agent team can have only one primary supervisor.
E)   An agent team can have only one primary supervisor but can be a member of multiple teams.F)  An agent team can have multiple primary supervisors.G) B) and E)
H) A) and E)

Question 4

Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

Accepted Answer

A)   Configure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team.
B)   Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box) , and reason code to team.
C)   Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box) , and the reason code to that team.
D)   Configure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse.E) A) and B)
F) B) and C)

Question 5

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

Accepted Answer

A)   Enable reporting for CVP VXML Server as well as VXML Application detail.
B)   Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
C)   Set user.vxml_detail_rpt_Serv to value 1.
D)   Set user.vxml_detail_rpt_Serv to value 0.
E)   Enable Report Data Exclusive Filtering.F) B) and D)
G) A) and D)

Question 6

Refer to the exhibit.  In a Cisco Finesse 10.0(x)  deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file. Which option describes the likely cause of this error?

Accepted Answer

A)   PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
B)   In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
C)   Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively.
D)   Phone Join Across Lines feature is enabled.
E)   MAC address of the phone not associated with PG user.F) D) and E)
G) A) and C)

Question 7

Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC)  Servers assuming the UCCE VM coresidency rules are met?

Accepted Answer

A)   You must check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements.
B)   You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements.
C)   You can add SAN external storage in addition to local disks on the UCS C-Series TRCs to meet UCCE VMs IOPS requirements.
D)   You can enable Thin Provisioned vDisks to have more disk space on order to meet UCCE VMs IOPS requirements.E) A) and D)
F) A) and B)

Question 8

When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

Accepted Answer

A)   Call router and peripheral gateway
B)   Administrative workstation and HDS-DDS
C)   Call router and logger
D)   Call router and administrative workstationE) A) and B)
F) A) and C)

Question 9

Which tool is used to expand the size of Cisco UCCE databases?

Accepted Answer

A)   Microsoft SQL Studio
B)   database sizing utility
C)   DBExpand
D)   ICMDBAE) C) and D)
F) B) and D)

Question 10

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Accepted Answer

A)   Test your scripts to ensure that all routing logic is correct.
B)   Configure default labels for each dialed number using the Configuration Manager.
C)   Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
D)   In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
E)   Configure default labels for each skill group using the Configuration Manager.F)  In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.G) B) and C)
H) B) and E)

Question 11

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

Accepted Answer

A)   To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
B)   To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
C)   To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
D)   To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
E)   To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco TomcatF)  To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco TomcatG) A) and D)
H) A) and E)

Question 12

Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

Accepted Answer

A)   Diagnostic Framework Portico
B)   RTTest
C)   Script Editor
D)   Router Log ViewerE) None of the above
F) C) and D)

Question 13

Refer to the exhibit.  The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

Accepted Answer

A)   dial peer configured for survey DN
B)   dialed number configured for UCCE scripts
C)   route pattern configured for survey DN
D)   dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
E)   dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scriptsF) A) and E)
G) A) and D)

Question 14

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

Accepted Answer

A)   router
B)   opc
C)   ccagent
D)   mdsE) C) and D)
F) B) and C)

Question 15

Which statements about administrative scripts in the Cisco UCCE solution is true?

Accepted Answer

A)   Administrative scripts can use an ICM gateway node.
B)   Administrative scripts can run more than one time per second.
C)   Administrative scripts must be associated with a call type.
D)   Administrative scripts can use a DB Lookup node.E) C) and D)
F) None of the above

Question 16

Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

Accepted Answer

A)   Cluster Manager
B)   Cisco Dirsync
C)   Cisco Finesse Tomcat
D)   System Application Agent
E)   Cisco DBF) All of the above
G) None of the above

Question 17

What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

Accepted Answer

A)   76,000
B)   500
C)   1000
D)   2000
E)   6000F) D) and E)
G) A) and E)

Question 18

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

Accepted Answer

A)   Real-Time Monitoring Tool
B)   Operations Console
C)   Performance Monitor
D)   Cisco Unified Contact Center Domain ManagerE) B) and C)
F) All of the above

Question 19

Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

Accepted Answer

A)   getVersions.bat
B)   displayApp.bat
C)   updateApp.bat
D)   status.batE) A) and B)
F) A) and C)

Question 20

Which two statements about Precision Queues are true? (Choose two.)

Accepted Answer

A)   A Wait Time may be configured in any step except for the last step.
B)   At least on step must be configured for a Precision Queue.
C)   Either Skill Groups or Precision Queues must be utilized within an instance - not both.
D)   Precision Queues can be configured for usage in agent-based inbound campaigns.
E)   A Consider If statement may be configured in any step.F) None of the above
G) A) and D)

Exam 49: Cisco Collaboration SaaS Authorization Exam

Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

Correct AnswerverifiedShow Answer

Refer to the exhibit. The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

Correct AnswerverifiedShow Answer

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

Correct AnswerverifiedShow Answer

The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

Correct AnswerverifiedShow Answer

Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

Correct AnswerverifiedShow Answer

Which three rules apply when configuring agent teams? (Choose three.)

Correct AnswerverifiedShow Answer

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

Correct AnswerverifiedShow Answer

Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

Correct AnswerverifiedShow Answer

Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?

Correct AnswerverifiedShow Answer

What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

Correct AnswerverifiedShow Answer

Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

Correct AnswerverifiedShow Answer

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Correct AnswerverifiedShow Answer

Which two statements about Precision Queues are true? (Choose two.)

Correct AnswerverifiedShow Answer

Which tool is used to expand the size of Cisco UCCE databases?

Correct AnswerverifiedShow Answer

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

Correct AnswerverifiedShow Answer

When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

Correct AnswerverifiedShow Answer

Which statements about administrative scripts in the Cisco UCCE solution is true?

Correct AnswerverifiedShow Answer

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file. Which option describes the likely cause of this error?

Correct AnswerverifiedShow Answer

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

Correct AnswerverifiedShow Answer

Which Cisco Finesse CLI command provides the license MAC address?

Correct AnswerverifiedShow Answer

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