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Mediated communication is __________ than most face-to-face communication.


A) more honest
B) less honest
C) richer
D) leaner

E) All of the above
F) A) and B)

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Your local barista recommends a new Thai restaurant that just opened down the street. This exchange demonstrates the usefulness of __________ in relationships.


A) facework
B) empathy
C) weak ties
D) relational listening

E) A) and B)
F) B) and C)

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A member of Generation Z, Kristen dates, sleeps, and hangs out with friends less than her mother did when she was a teen. According to research on trends in technology use, which device is most likely to blame?


A) Smartphone
B) Television
C) Laptop computer
D) Desktop computer

E) B) and D)
F) A) and B)

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Explain how masspersonal communication is beneficial.

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● Masspersonal communication is a useful...

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Throughout history, which factor has remained a powerful predictor of relationship formation and maintenance?


A) Proximity
B) Honesty
C) Transparency
D) Positivity

E) A) and B)
F) All of the above

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What should you do when you're not sure if it's okay to share a message on social media?

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When uncertain, you ...

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The ambiguity of the Facebook Like is part of its appeal.

A) True
B) False

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Mediated channels are richer than face-to-face communication.

A) True
B) False

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Which series ranks interview interaction from lean to rich communication?


A) In-person interview; Phone interview; Email interview
B) Email interview; In-person interview; Phone interview
C) Email interview; Phone interview; In-person interview
D) Phone interview; In-person interview; Email interview

E) B) and C)
F) B) and D)

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Online communicators self-disclose at lower rates and share fewer emotions than they would in person.

A) True
B) False

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You follow others on Facebook and Instagram, but you never Like, comment, or post. In other words, you prefer __________.


A) ignoring
B) social distancing
C) regulating
D) lurking

E) None of the above
F) All of the above

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Which features distinguish mediated interpersonal communication from masspersonal communication?

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Mediated interpersonal communi...

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Identify two reasons people may underestimate the size of their social media audience?

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People are often unaware of the actual s...

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Firing off a hostile email with no concern for the consequences is an example of __________.


A) self-serving bias
B) disinhibition
C) stonewalling
D) passive aggression

E) All of the above
F) B) and C)

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Texting and social media are standard channels for professional etiquette.

A) True
B) False

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Which series of communication channels is arranged from smallest to largest?


A) Facebook, Mediated Communication, Social media
B) Social media, Mediated communication, Snapchat
C) Instagram, Social media, Mediated communication
D) Mediated communication, Social media, LinkedIn

E) A) and B)
F) B) and D)

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The mere presence of mobile devices can have a negative effect on closeness, connection, and conversation quality during face-to-face discussions of personal topics.

A) True
B) False

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Which term refers to how individuals use mediated communication to reach large audiences in ways that forge and sustain personal connections?


A) Mediated communication
B) Masspersonal communication
C) Privacy management
D) Relative language

E) A) and B)
F) All of the above

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Despite weekly lunches, you feel that you and a close friend are drifting apart. So, in addition to texting and posting on her Facebook wall, you decide to phone and email her occasionally. This behavior is consistent with which theory?


A) Uses and gratification
B) Media multiplexity
C) Social exchange
D) Social penetration

E) A) and D)
F) A) and C)

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Masspersonal posts are well suited as a primary means of communicating with the people close to you about important topics.

A) True
B) False

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