Question 1

Which of the following is a benefit of virtual teams?

Accepted Answer

A)   stronger connections with colleagues
B)   ease of assembling experts
C)   more comfortable for extraverts
D)   quicker trust among team members
E)   fewer problems caused by diversityF) All of the above
G) C) and D)

Question 2

The reason most teams underperform is that they

Accepted Answer

A)   have weak leadership.
B)   don't meet often enough.
C)   lack sufficient funding.
D)   are overworked.
E)   personally dislike each other.F) B) and D)
G) A) and C)

Question 3

Studies have shown that teams that are more alike than they are different yield better business returns.

Accepted Answer

A) True 
 B)False  False

Question 4

Maria is a member of the safety committee for a major mining company, making her responsible for decisions that could mean the difference between life and death. Maria should focus on improving her ________ listening skills.

Accepted Answer

A)   informational
B)   empathic
C)   critical
D)   inspirational
E)   passiveF) C) and D)
G) None of the above

Question 5

Most virtual teams emphasize camaraderie during meetings.

Accepted Answer

A) True 
 B)False

Question 6

To achieve excellence, teams should primarily focus on establishing rapport.

Accepted Answer

A) True 
 B)False

Question 7

Suppose that you are the team leader for a group that is evenly split between introverts and extraverts. Describe some of the steps you and your team could take to ensure that both personality types are given the best chance to succeed.

Accepted Answer

Student answers will vary, but should in...

Question 8

Cruz Design is a web development startup that is launching its first major project. The team leader, Wren, wants to make sure all team members feel equally welcomed and valued. In this scenario, the best leadership style is

Accepted Answer

A)   autocratic.
B)   laissez-faire.
C)   automatic.
D)   idiosyncratic.
E)   democratic.F) A) and D)
G) B) and E)

Question 9

An organization in which employees are encouraged to self-organize around projects that meet their interests is called a(n)

Accepted Answer

A)   theocracy.
B)   adhocracy.
C)   autocracy.
D)   democracy.
E)   holacracy.F) A) and B)
G) C) and D) E

Question 10

Important issues are often left unresolved when a group's primary method of managing conflict is

Accepted Answer

A)   accommodation.
B)   avoidance.
C)   compromise.
D)   collaboration.
E)   competition.F) A) and C)
G) A) and B)

Question 11

Approximately ________ percent of professionals working on virtual teams have never met their teammates in person.

Accepted Answer

A)   10
B)   25
C)   40
D)   75
E)   90F) B) and D)
G) None of the above

Question 12

Raj is a member of a virtual team. He often has trouble interpreting verbal and nonverbal cues from his teammates, slowing down the decision-making process. To help address this issue, Raj's team should

Accepted Answer

A)   spend more time explaining their feelings.
B)   use video communication technology.
C)   use only written forms of communication.
D)   take extensive notes during meetings.
E)   have one-on-one meetings after the group meetings end.F) A) and E)
G) A) and B)

Question 13

During the storming stage of development, team members typically

Accepted Answer

A)   get to know one another.
B)   finalize the work plan.
C)   clarify responsibilities.
D)   offer competing ideas.
E)   operate efficiently toward accomplishing their goals.F) B) and E)
G) D) and E)

Question 14

Association is the process by which

Accepted Answer

A)   people become bonded to their ideas.
B)   teams become familiar with each other.
C)   employees are selected for a team.
D)   teams establish goals and objectives.
E)   companies accept proposals from teams.F) B) and D)
G) B) and C) A

Question 15

A work plan usually defines team members' roles, goals, and accountabilities.

Accepted Answer

A) True 
 B)False

Question 16

Teams with acquired diversity feature a range of

Accepted Answer

A)   ages.
B)   experiences.
C)   ethnicities.
D)   income levels.
E)   genders.F) C) and D)
G) B) and D)

Question 17

The least productive stage of development for teams is typically the ________ stage.

Accepted Answer

A)   forming
B)   norming
C)   performing
D)   informing
E)   stormingF) B) and E)
G) D) and E)

Question 18

Describe the features of team charters, and explain why they are important to ensuring teams live up to their values and responsibilities.

Accepted Answer

One way high-performing teams ensure the...

Question 19

High-performing teams typically just go with the flow.

Accepted Answer

A) True 
 B)False

Question 20

Samir's team has been working together for six months and is finally reaching a point where everyone is operating efficiently toward accomplishing their goals. Samir's team has reached the ________ stage of development.

Accepted Answer

A)   forming
B)   performing
C)   norming
D)   storming
E)   conformingF) B) and D)
G) C) and D)

Exam 6: Effective Team Communication

Which of the following is a benefit of virtual teams?

Correct AnswerverifiedShow Answer

The reason most teams underperform is that they

Correct AnswerverifiedShow Answer

Studies have shown that teams that are more alike than they are different yield better business returns.

Correct AnswerverifiedFalse

Maria is a member of the safety committee for a major mining company, making her responsible for decisions that could mean the difference between life and death. Maria should focus on improving her ________ listening skills.

Correct AnswerverifiedShow Answer

Most virtual teams emphasize camaraderie during meetings.

Correct AnswerverifiedShow Answer

To achieve excellence, teams should primarily focus on establishing rapport.

Correct AnswerverifiedShow Answer

Suppose that you are the team leader for a group that is evenly split between introverts and extraverts. Describe some of the steps you and your team could take to ensure that both personality types are given the best chance to succeed.

Correct AnswerverifiedStudent answers will vary, but should in...View AnswerShow Answer

Cruz Design is a web development startup that is launching its first major project. The team leader, Wren, wants to make sure all team members feel equally welcomed and valued. In this scenario, the best leadership style is

Correct AnswerverifiedShow Answer

An organization in which employees are encouraged to self-organize around projects that meet their interests is called a(n)

Correct AnswerverifiedE

Important issues are often left unresolved when a group's primary method of managing conflict is

Correct AnswerverifiedShow Answer

Approximately ________ percent of professionals working on virtual teams have never met their teammates in person.

Correct AnswerverifiedShow Answer

Raj is a member of a virtual team. He often has trouble interpreting verbal and nonverbal cues from his teammates, slowing down the decision-making process. To help address this issue, Raj's team should

Correct AnswerverifiedShow Answer

During the storming stage of development, team members typically

Correct AnswerverifiedShow Answer

Association is the process by which

Correct AnswerverifiedA

A work plan usually defines team members' roles, goals, and accountabilities.

Correct AnswerverifiedShow Answer

Teams with acquired diversity feature a range of

Correct AnswerverifiedShow Answer

The least productive stage of development for teams is typically the ________ stage.

Correct AnswerverifiedShow Answer

Describe the features of team charters, and explain why they are important to ensuring teams live up to their values and responsibilities.

Correct AnswerverifiedOne way high-performing teams ensure the...View AnswerShow Answer

High-performing teams typically just go with the flow.

Correct AnswerverifiedShow Answer

Samir's team has been working together for six months and is finally reaching a point where everyone is operating efficiently toward accomplishing their goals. Samir's team has reached the ________ stage of development.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Student answers will vary, but should in...
View Answer

Correct Answer
verified

Correct Answer
verified
E

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
One way high-performing teams ensure the...
View Answer

Correct Answer
verified

Correct Answer
verified