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Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers are known as:


A) individual competencies.
B) core capabilities.
C) human capital.
D) organizational competencies.

E) B) and C)
F) B) and D)

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A graphical representation of all organizational jobs along with the numbers of employees currently occupying those jobs and future employment requirements is called:


A) a staffing table.
B) an organization chart.
C) a skills inventory.
D) career planning.

E) B) and D)
F) All of the above

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Trend analysis is a qualitative approach to labor demand forecasting.

A) True
B) False

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Forecasting is frequently more of an art than a science,providing inexact approximations rather than absolute results.

A) True
B) False

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In order to do an effective job at strategic planning managers do all of the following EXCEPT:


A) making forecasts of labor demand.
B) neglecting supply considerations.
C) performing supply analyses.
D) balancing supply and demand considerations.

E) B) and C)
F) A) and C)

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A _____ analysis is intended to help executives summarize the major facts and forecasts derived from external and internal analyses.


A) gap
B) Markov
C) SWOT
D) trend

E) A) and D)
F) A) and B)

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The first step in strategic planning involves:


A) analyzing the competition.
B) interviewing potential employees.
C) reviewing failed plans from the past in order to improve employee turnover rate.
D) establishing a mission, vision, and values for an organization.

E) A) and B)
F) C) and D)

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A disadvantage of overemphasizing seniority is that less competent employees receive the same rewards and security as more competent employees.

A) True
B) False

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Layoff decisions are usually based on:


A) union membership.
B) department ranking.
C) seniority.
D) favoritism.

E) None of the above
F) B) and C)

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While unemployment rates vary by sector,the lack of talent in low-skill jobs continues to create a real challenge for firms.

A) True
B) False

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The process of identifying,developing,and tracking talented individuals so that they may eventually assume top-level positions is:


A) target forecasting.
B) predicted change.
C) succession planning.
D) replacement selection.

E) B) and C)
F) A) and D)

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Organizational structure is the framework in which the activities of organization members are coordinated.

A) True
B) False

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A vision statement clarifies the long-term direction of a company and its strategic intent.

A) True
B) False

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Core values are the essence of corporate cultures and an expression of their personality.

A) True
B) False

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Customers,suppliers,and substitutes are part of a _____ environment.


A) political
B) technological
C) demographic
D) competitive

E) A) and B)
F) None of the above

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The mission of a company:


A) is used for the systematic monitoring of its external opportunities.
B) is the basic purpose of the company.
C) is the strong enduring belief used by the company to make decisions.
D) provides a perspective on where the company is headed.

E) A) and B)
F) A) and C)

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Measures of turnover costs do NOT include:


A) separation costs.
B) employee turnover costs.
C) replacement costs.
D) training program costs.

E) All of the above
F) None of the above

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In the 7-S framework analysis,the "Hard S" category includes systems and processes which:


A) lay out the route that the organization will take in the future to increase absenteeism.
B) only includes the framework in which activities of employees are coordinated.
C) include formal and informal procedures that govern the every day activities of a firm.
D) act as guiding parameters for strategic planning in order to increase employee turnover rate.

E) A) and D)
F) A) and C)

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Describe the three key elements of the HR forecasting model.

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The three key elements in the HR forecas...

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The systematic,regular monitoring of major external forces influencing an organization is called:


A) demand forecasting.
B) environmental scanning.
C) exception reporting.
D) influence analysis.

E) All of the above
F) A) and B)

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