Question 1

A potential hazard of the unintended use of extinction is that it can leave the interpretation of important situations in the hands of employees rather than under the control of the manager.

Accepted Answer

A) True 
 B)False

Question 2

According to Frederick Herzberg,________ are elements associated with conditions surrounding the job and are not directly related to the doing of a job.

Accepted Answer

A)   hygiene factors
B)   motivators
C)   economic factors
D)   environmental factorsE) B) and D)
F) C) and D)

Question 3

According to Maslow's hierarchy of needs,which of the following needs includes the need for the basic essentials of life,such as water,food,and shelter?

Accepted Answer

A)   physiological needs
B)   social needs
C)   psychological needs
D)   safety needsE) A) and B)
F) None of the above

Question 4

According to the job characteristics model,________ is defined as the degree to which a job has a substantial impact on the lives of other people.

Accepted Answer

A)   autonomy
B)   task identify
C)   task significance
D)   skill varietyE) All of the above
F) C) and D)

Question 5

Identify the three basic categories of variables that determine motivation in the work setting.

Accepted Answer

The three categories include the followi...

Question 6

Within the context of the two-factor theory,what are "motivators" and "hygiene factors"?

Accepted Answer

Motivators are intrinsic factors directl...

Question 7

McClelland's acquired needs theory asserts that managers who work with high-need achievers typically should ________.

Accepted Answer

A)   expect them to take extreme risks
B)   assign extremely difficult tasks to them
C)   not provide any feedback on their performance
D)   assume they will take personal responsibility for their actionsE) A) and D)
F) None of the above

Question 8

To begin motivating an apathetic associate,a manager informally questions her about her satisfaction with her job's ability to provide safety,social interaction,self-respect,and opportunities for growth.What theory of motivation is this manager most likely trying to apply in working with the associate?

Accepted Answer

A)   Maslow's need hierarchy
B)   Vroom's expectancy theory
C)   Herzberg's two-factor theory
D)   McClelland's acquired needs theoryE) A) and D)
F) A) and C)

Question 9

Goal-setting research suggests that people will exert higher levels of effort when goals are ________.

Accepted Answer

A)   easy and general
B)   challenging and specific
C)   very difficult to attain and specific
D)   moderately easy to attain and generalE) A) and B)
F) All of the above

Question 10

A shift manager at a fast-food restaurant is using ________ when she fines a habitually tardy crew member the equivalent of one hour's pay each day he is late for work.

Accepted Answer

A)   extinction
B)   punishment
C)   negative reinforcement
D)   employment psychologyE) A) and B)
F) None of the above

Question 11

A manager wishes to improve the job performance of a group of clerical workers.Based on Herzberg's theory,________ would be an appropriate motivator.

Accepted Answer

A)   providing them with a better health care plan
B)   setting up a break room where coworkers could socialize
C)   offering them opportunities for achievement and recognition
D)   redecorating their offices so that they are pleasant and comfortableE) C) and D)
F) B) and C)

Question 12

Self-efficacy is the tendency for one to take more credit for success than failure.

Accepted Answer

A) True 
 B)False

Question 13

________ is the set of forces that energize,direct,and sustain behavior.

Accepted Answer

A)   Motivation
B)   Acculturation
C)   Empowerment
D)   SocializationE) B) and C)
F) A) and D)

Question 14

A plant manager in a small factory wants to raise workforce morale.Upon inquiry,she finds out that the working conditions at the plant are safe,clean,and pleasant and that recent expansion of the workforce has assured employees of job security.Which of the following actions should the manager take to ensure that the "belongingness" needs in Maslow's hierarchy are satisfied?

Accepted Answer

A)   pay bonuses to workers who achieve specified goals
B)   publicly praise those workers who have been most productive
C)   set up after-work activities, such as a softball team, to allow more social interaction
D)   arrange training sessions to boost the skills of workers who show talent in a particular areaE) A) and D)
F) A) and C)

Question 15

Albert Bandura's social cognitive theory defines ________ as gaining knowledge by observing how others perform a task and then modeling one's own behavior in a similar manner.

Accepted Answer

A)   enactive mastery experience
B)   vicarious learning
C)   verbal persuasion
D)   psychological arousalE) B) and D)
F) C) and D)

Question 16

Hackman and Oldham proposed that ________ is the degree to which a job requires the completion of a "whole" and identifiable piece of work.

Accepted Answer

A)   autonomy
B)   skill variety
C)   task identity
D)   task significanceE) C) and D)
F) A) and D)

Question 17

Explain Maslow's need hierarchy.

Accepted Answer

Maslow suggested that our needs are arra...

Question 18

Characteristics of a person's job is considered an ________.

Accepted Answer

A)   internal and external force that focuses on what the person does outside the work setting
B)   internal or push force that focuses on what happens to the individual
C)   internal and external force that focuses on what the person does in the work setting
D)   external force that focuses on what the employee brings to the work settingE) B) and D)
F) None of the above

Question 19

The three basic categories of needs identified by Alderfer in his ERG theory are ________.

Accepted Answer

A)   existence, relatedness, and goal
B)   existence, recognition, and growth
C)   existence, relatedness, and growth
D)   esteem, relatedness, and goalE) None of the above
F) B) and D)

Question 20

Vroom's expectancy theory focuses on the thought processes people use when they consider alternatives,particularly alternative courses of action.

Accepted Answer

A) True 
 B)False

Exam 9: Motivation

Within the context of the two-factor theory,what are "motivators" and "hygiene factors"?

Correct Answer
verified
Motivators are intrinsic factors directl...
View Answer

Explain Maslow's need hierarchy.

Correct Answer
verified
Maslow suggested that our needs are arra...
View Answer

________ is the set of forces that energize,direct,and sustain behavior.

Correct Answer
verified

Albert Bandura's social cognitive theory defines ________ as gaining knowledge by observing how others perform a task and then modeling one's own behavior in a similar manner.

Correct Answer
verified

Characteristics of a person's job is considered an ________.

Correct Answer
verified

McClelland's acquired needs theory asserts that managers who work with high-need achievers typically should ________.

Correct Answer
verified

According to Frederick Herzberg,________ are elements associated with conditions surrounding the job and are not directly related to the doing of a job.

Correct Answer
verified

Hackman and Oldham proposed that ________ is the degree to which a job requires the completion of a "whole" and identifiable piece of work.

Correct Answer
verified

A potential hazard of the unintended use of extinction is that it can leave the interpretation of important situations in the hands of employees rather than under the control of the manager.

Correct Answer
verified

Identify the three basic categories of variables that determine motivation in the work setting.

Correct Answer
verified
The three categories include the followi...
View Answer

Goal-setting research suggests that people will exert higher levels of effort when goals are ________.

Correct Answer
verified

According to the job characteristics model,________ is defined as the degree to which a job has a substantial impact on the lives of other people.

Correct Answer
verified

A shift manager at a fast-food restaurant is using ________ when she fines a habitually tardy crew member the equivalent of one hour's pay each day he is late for work.

Correct Answer
verified

Correct Answer
verified

A manager wishes to improve the job performance of a group of clerical workers.Based on Herzberg's theory,________ would be an appropriate motivator.

Correct Answer
verified

Vroom's expectancy theory focuses on the thought processes people use when they consider alternatives,particularly alternative courses of action.

Correct Answer
verified

Self-efficacy is the tendency for one to take more credit for success than failure.

Correct Answer
verified

The three basic categories of needs identified by Alderfer in his ERG theory are ________.

Correct Answer
verified

According to Maslow's hierarchy of needs,which of the following needs includes the need for the basic essentials of life,such as water,food,and shelter?

Correct Answer
verified

Correct Answer
verified

Exam 9: Motivation

Within the context of the two-factor theory,what are "motivators" and "hygiene factors"?

Correct AnswerverifiedMotivators are intrinsic factors directl...View AnswerShow Answer

Explain Maslow's need hierarchy.

Correct AnswerverifiedMaslow suggested that our needs are arra...View AnswerShow Answer

________ is the set of forces that energize,direct,and sustain behavior.

Correct AnswerverifiedShow Answer

Albert Bandura's social cognitive theory defines ________ as gaining knowledge by observing how others perform a task and then modeling one's own behavior in a similar manner.

Correct AnswerverifiedShow Answer

Characteristics of a person's job is considered an ________.

Correct AnswerverifiedShow Answer

McClelland's acquired needs theory asserts that managers who work with high-need achievers typically should ________.

Correct AnswerverifiedShow Answer

According to Frederick Herzberg,________ are elements associated with conditions surrounding the job and are not directly related to the doing of a job.

Correct AnswerverifiedShow Answer

Hackman and Oldham proposed that ________ is the degree to which a job requires the completion of a "whole" and identifiable piece of work.

Correct AnswerverifiedShow Answer

A potential hazard of the unintended use of extinction is that it can leave the interpretation of important situations in the hands of employees rather than under the control of the manager.

Correct AnswerverifiedShow Answer

Identify the three basic categories of variables that determine motivation in the work setting.

Correct AnswerverifiedThe three categories include the followi...View AnswerShow Answer

Goal-setting research suggests that people will exert higher levels of effort when goals are ________.

Correct AnswerverifiedShow Answer

According to the job characteristics model,________ is defined as the degree to which a job has a substantial impact on the lives of other people.

Correct AnswerverifiedShow Answer

A shift manager at a fast-food restaurant is using ________ when she fines a habitually tardy crew member the equivalent of one hour's pay each day he is late for work.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A manager wishes to improve the job performance of a group of clerical workers.Based on Herzberg's theory,________ would be an appropriate motivator.

Correct AnswerverifiedShow Answer

Vroom's expectancy theory focuses on the thought processes people use when they consider alternatives,particularly alternative courses of action.

Correct AnswerverifiedShow Answer

Self-efficacy is the tendency for one to take more credit for success than failure.

Correct AnswerverifiedShow Answer

The three basic categories of needs identified by Alderfer in his ERG theory are ________.

Correct AnswerverifiedShow Answer

According to Maslow's hierarchy of needs,which of the following needs includes the need for the basic essentials of life,such as water,food,and shelter?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified
Motivators are intrinsic factors directl...
View Answer

Correct Answer
verified
Maslow suggested that our needs are arra...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The three categories include the followi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified