Question 1

Research indicates that most people spend more time talking than listening.

Accepted Answer

A) True 
 B)False

Question 2

Using concrete examples, compare and contrast hearing and listening.

Accepted Answer

Hearing and listening are often used int...

Question 3

Regarding probability, which of the following statements is true?

Accepted Answer

A)  A statement is certain if its likelihood of being true is at least 95%.
B)  To be possible, a statement has to have greater than a 50% chance of being true.
C)  A statement is possible if there is even the slightest chance, however small, that it might be true.
D)  No statement has a 0% chance of being true.E) All of the above
F) C) and D)

Question 4

Which of the following techniques will NOT help people improve their empathic skills?

Accepted Answer

A)  listening non-judgmentally to the speaker
B)  acknowledging the speaker's feelings
C)  encouraging the speaker to focus on what he or she still has, instead of what was lost
D)  communicating support to the speaker nonverballyE) None of the above
F) C) and D)

Question 5

What is information overload? Where does it come from and how can it be avoided?

Accepted Answer

Information overload refers to the overw...

Question 6

The average person speaks less than 150 words per minute.

Accepted Answer

A) True 
 B)False

Question 7

The tendency to pay attention only to information that supports our values and beliefs is called what?

Accepted Answer

A)  vividness effect
B)  mere exposure effect
C)  valuation bias
D)  confirmation biasE) All of the above
F) None of the above

Question 8

Which of the following statements about credibility is FALSE?

Accepted Answer

A)  Credibility is a measure of how reliable and trustworthy someone is.
B)  Experience and expertise are the same thing.
C)  Biases can affect a speaker's credibility.
D)  Sometimes research is necessary to determine someone's credibility.E) B) and D)
F) B) and C)

Question 9

Which type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through?

Accepted Answer

A)  content-oriented listener
B)  action-oriented listener
C)  information-oriented listener
D)  intellectual-oriented listenerE) None of the above
F) All of the above

Question 10

Hearing is a passive process; listening is an active process.

Accepted Answer

A) True 
 B)False

Question 11

Which form of listening occurs when you are trying to experience what another person is thinking or feeling?

Accepted Answer

A)  critical
B)  empathic
C)  informational
D)  passiveE) C) and D)
F) A) and B)

Question 12

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for

Accepted Answer

A)  separating what is said from what isn't said.
B)  avoiding the vividness effect.
C)  minimizing the effect of a confirmation bias.
D)  evaluating the speaker's credibility.E) C) and D)
F) B) and C)

Question 13

Pick three of the six elements of Brownell's model. Define and give examples of each.

Accepted Answer

Brownell's model is a framework for unde...

Question 14

How is pseudolistening related to glazing over?

Accepted Answer

A)  They are the same thing.
B)  You're actually listening during glazing over, but not during pseudolistening.
C)  You're actually listening during pseudolistening, but not during glazing over.
D)  Glazing over involves pretending to listen, but pseudolistening does not.E) All of the above
F) A) and B)

Question 15

On average, we are able to remember about ________ of what we hear.

Accepted Answer

A)  95%
B)  75%
C)  50%
D)  25%E) None of the above
F) B) and C)

Question 16

The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Accepted Answer

A) True 
 B)False

Question 17

We engage in which form of listening when our goal is to evaluate or analyze what we're hearing?

Accepted Answer

A)  informational
B)  analytical
C)  critical
D)  empathicE) B) and D)
F) B) and C)

Question 18

Research shows that most interruptions are competitive.

Accepted Answer

A) True 
 B)False

Question 19

According to your text, which of the following could qualify as noise?

Accepted Answer

A)  loud music
B)  feeling hungry
C)  being too hot
D)  all of theseE) B) and D)
F) A) and C)

Question 20

Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

Accepted Answer

First and foremost, I would express my d...

Exam 7: Listening

Research shows that most interruptions are competitive.

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How is pseudolistening related to glazing over?

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Research indicates that most people spend more time talking than listening.

Correct AnswerverifiedShow Answer

Which type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through?

Correct AnswerverifiedShow Answer

Pick three of the six elements of Brownell's model. Define and give examples of each.

Correct AnswerAnswered by ExamLex AIBrownell's model is a framework for unde...View AnswerShow Answer

The tendency to pay attention only to information that supports our values and beliefs is called what?

Correct AnswerverifiedShow Answer

Hearing is a passive process; listening is an active process.

Correct AnswerverifiedShow Answer

The average person speaks less than 150 words per minute.

Correct AnswerverifiedShow Answer

Which of the following statements about credibility is FALSE?

Correct AnswerverifiedShow Answer

Which form of listening occurs when you are trying to experience what another person is thinking or feeling?

Correct AnswerverifiedShow Answer

According to your text, which of the following could qualify as noise?

Correct AnswerverifiedShow Answer

What is information overload? Where does it come from and how can it be avoided?

Correct AnswerAnswered by ExamLex AIInformation overload refers to the overw...View AnswerShow Answer

Regarding probability, which of the following statements is true?

Correct AnswerverifiedShow Answer

On average, we are able to remember about ________ of what we hear.

Correct AnswerverifiedShow Answer

Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

Correct AnswerAnswered by ExamLex AIFirst and foremost, I would express my d...View AnswerShow Answer

We engage in which form of listening when our goal is to evaluate or analyze what we're hearing?

Correct AnswerverifiedShow Answer

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for

Correct AnswerverifiedShow Answer

Which of the following techniques will NOT help people improve their empathic skills?

Correct AnswerverifiedShow Answer

Using concrete examples, compare and contrast hearing and listening.

Correct AnswerAnswered by ExamLex AIHearing and listening are often used int...View AnswerShow Answer

The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Brownell's model is a framework for unde...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
Answered by ExamLex AI
Information overload refers to the overw...
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Correct Answer
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Correct Answer
Answered by ExamLex AI
First and foremost, I would express my d...
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Correct Answer
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Correct Answer
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Correct Answer
Answered by ExamLex AI
Hearing and listening are often used int...
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Correct Answer
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