FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 7: Organizations and Information Systems

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

Essay

Review LaterAdd Note

Review Later

How should organizations manage employee resistance to change, in the context of new enterprise systems?

Correct Answer

verified

First, senior-level management needs to ...

View Answer

Show Answer

Question 32

True/False

Review LaterAdd Note

Review Later

The inherent processes that are defined in an ERP solution are known, by some ERP vendors, as process blueprints.

A) True
B) False

Correct Answer

verified

Show Answer

Question 33

Multiple Choice

Review LaterAdd Note

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

________ processes span an organization and support activities in multiple departments.

Relationship management processes increase the value of existing customers by selling them more product.

What are the four challenges of implementing new enterprise systems?

Which of the following workgroup processes is related to human resources?

Changing the structure of a process always involves a change in resources as well, even if it is only a simple reordering of tasks.

________ are predesigned procedures for using software products.

SAP and Oracle are the highest ranked ERP vendors in the market.

Adding process resources increases process effectiveness, but it adds costs.

What are the four phases of the customer life cycle? Briefly describe each phase.

The major benefit of enterprise application integration is that it ________.

Dynamic processes are usually more specific than structured ones.

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Inter-enterprise information systems support one or more inter-enterprise processes.

Define structured processes and list their characteristics.

In enterprise systems, a single department manager is solely in charge.

Define ERP. What is the primary purpose of an ERP system?

Using social networking sites to generate buzz about a company's new product line is an example of a dynamic process.