Question 1

Most employees do their jobs well and never require disciplinary action.

Accepted Answer

A) True 
 B)False

Question 2

The launch went off without a hitch but the space capsule directed toward Neptune has veered off course. NASA sends signals to change the direction of flight to get it back on track. NASA is using ________ control.

Accepted Answer

A)   feedback
B)   concurrent
C)   preventive
D)   feedforwardE) A) and D)
F) None of the above

Question 3

Identify three feedback control measures which would reduce workplace violence.

Accepted Answer

The following could be used as feedback ...

Question 4

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

Accepted Answer

A)   oral reports
B)   personal observations
C)   online reports
D)   written reportsE) B) and C)
F) A) and D)

Question 5

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity?

Accepted Answer

A)   introduce a lower-cost model
B)   emphasize the importance of quality in its sales materials
C)   Exceed customers' expectations with early deliveries
D)   use less expensive inputsE) A) and B)
F) All of the above

Question 6

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Accepted Answer

A) True 
 B)False

Question 7

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.

Accepted Answer

Managers can implement feedforward control as a preventive measure. Some of the feedforward control measures include the following:
a. Identify potential problems by observing how employees treat and interact with each other.
b. Use careful prehiring screening.
c. Train employees about how to avoid danger if the situation arises.
d. Enforce organizational policy that any workplace rage, aggression, or violence will not be tolerated.
e. Provide employee assistance programs (EAPs) to help employees with behavioral problems.
f. Never ignore threats.
g. Clearly communicate policies to employees.

Question 8

Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?

Accepted Answer

A)   Carefully screen job applicants using honesty testing.
B)   Publicly announce thefts when they are discovered.
C)   Dismiss any employee involved in theft.
D)   Publicize progress in reducing theft.E) A) and B)
F) A) and C)

Question 9

The first step in the control process is ________.

Accepted Answer

A)   setting the desired standards
B)   measuring actual performance
C)   comparing performance against expectations
D)   enforcing managerial controlE) B) and C)
F) C) and D)

Question 10

Some control criteria, such as employee satisfaction, can be used for any management situation.

Accepted Answer

A) True 
 B)False

Question 11

If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything.

Accepted Answer

A) True 
 B)False

Question 12

Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.

Accepted Answer

A)   feedback
B)   reactive
C)   concurrent
D)   feedforwardE) C) and D)
F) B) and C)

Question 13

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Accepted Answer

A)   cross-cultural differences
B)   global turmoil and disasters
C)   workplace privacy
D)   workplace safetyE) A) and C)
F) A) and B) B

Question 14

Barry wants to use a tool that makes the data easy to visualize and is effective for showing relationships. Which one of the following tools is best suited for this?

Accepted Answer

A)   personal observation
B)   spreadsheets
C)   written reports
D)   statistical reportsE) C) and D)
F) All of the above

Question 15

Following a customer complaint, Bigly Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________.

Accepted Answer

A)   delayed corrective action
B)   immediate corrective action
C)   basic corrective action
D)   preventive corrective actionE) A) and B)
F) B) and D)

Question 16

Job uncertainties and employee stress are factors that contribute to workplace violence.

Accepted Answer

A) True 
 B)False  True

Question 17

When data is analyzed and processed, it becomes ________.

Accepted Answer

A)   a system
B)   information
C)   fact
D)   a structureE) A) and B)
F) B) and C)

Question 18

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

Accepted Answer

A)   company's financial outlook
B)   labor-management relationship
C)   service profit chain
D)   productivity ratioE) B) and C)
F) C) and D)

Question 19

Managers should not consider the standards when measuring the actual performance of employees.

Accepted Answer

A) True 
 B)False

Question 20

Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident.

Accepted Answer

A)   feedback
B)   concurrent
C)   reactive
D)   feedforwardE) A) and C)
F) A) and B)

Exam 18: Controlling Activities and Operations

Most employees do their jobs well and never require disciplinary action.

Correct Answer
verified

The launch went off without a hitch but the space capsule directed toward Neptune has veered off course. NASA sends signals to change the direction of flight to get it back on track. NASA is using ________ control.

Correct Answer
verified

Identify three feedback control measures which would reduce workplace violence.

Correct Answer
verified
The following could be used as feedback ...
View Answer

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

Correct Answer
verified

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity?

Correct Answer
verified

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Correct Answer
verified

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.

Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?

Correct Answer
verified

The first step in the control process is ________.

Correct Answer
verified

Some control criteria, such as employee satisfaction, can be used for any management situation.

Correct Answer
verified

If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything.

Correct Answer
verified

Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.

Correct Answer
verified

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Correct Answer
verified
B

Barry wants to use a tool that makes the data easy to visualize and is effective for showing relationships. Which one of the following tools is best suited for this?

Correct Answer
verified

Following a customer complaint, Bigly Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________.

Correct Answer
verified

Job uncertainties and employee stress are factors that contribute to workplace violence.

Correct Answer
verified
True

When data is analyzed and processed, it becomes ________.

Correct Answer
verified

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

Correct Answer
verified

Managers should not consider the standards when measuring the actual performance of employees.

Correct Answer
verified

Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident.

Correct Answer
verified

Exam 18: Controlling Activities and Operations

Most employees do their jobs well and never require disciplinary action.

Correct AnswerverifiedShow Answer

The launch went off without a hitch but the space capsule directed toward Neptune has veered off course. NASA sends signals to change the direction of flight to get it back on track. NASA is using ________ control.

Correct AnswerverifiedShow Answer

Identify three feedback control measures which would reduce workplace violence.

Correct AnswerverifiedThe following could be used as feedback ...View AnswerShow Answer

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

Correct AnswerverifiedShow Answer

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity?

Correct AnswerverifiedShow Answer

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Correct AnswerverifiedShow Answer

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.

Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?

Correct AnswerverifiedShow Answer

The first step in the control process is ________.

Correct AnswerverifiedShow Answer

Some control criteria, such as employee satisfaction, can be used for any management situation.

Correct AnswerverifiedShow Answer

If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything.

Correct AnswerverifiedShow Answer

Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.

Correct AnswerverifiedShow Answer

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Correct AnswerverifiedB

Barry wants to use a tool that makes the data easy to visualize and is effective for showing relationships. Which one of the following tools is best suited for this?

Correct AnswerverifiedShow Answer

Following a customer complaint, Bigly Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________.

Correct AnswerverifiedShow Answer

Job uncertainties and employee stress are factors that contribute to workplace violence.

Correct AnswerverifiedTrue

When data is analyzed and processed, it becomes ________.

Correct AnswerverifiedShow Answer

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

Correct AnswerverifiedShow Answer

Managers should not consider the standards when measuring the actual performance of employees.

Correct AnswerverifiedShow Answer

Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident.

Correct AnswerverifiedShow Answer

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The following could be used as feedback ...
View Answer

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B

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True

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