Question 1

Product and brand management is a process concerning the sales and marketing department.

Accepted Answer

A) True 
 B)False

Question 2

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

Accepted Answer

A)   Business process modeling
B)   Business process reengineering
C)   Business process outsourcing
D)   Enterprise resource planning
E)   Process innovation planningF) All of the above
G) B) and E)

Question 3

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.

Accepted Answer

A)   employee resistance
B)   transition problems
C)   requirements gaps
D)   lack of collaborative management
E)   inability to adapt to new technologyF) A) and D)
G) A) and C)

Question 4

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Accepted Answer

A)   data duplication
B)   isolated decisions
C)   limited information
D)   disjointed processes
E)   improper data normalizationF) A) and D)
G) D) and E)

Question 5

Dynamic processes are adaptive processes that change structure rapidly and readily.

Accepted Answer

A) True 
 B)False

Question 6

Define dynamic processes and list their characteristics.

Accepted Answer

Dynamic processes are flexible, informal...

Question 7

Information systems improve process quality by ________.

Accepted Answer

A)   duplicating data
B)   entirely replacing human activity
C)   changing the work culture
D)   controlling process flow
E)   increasing purchasing powerF) B) and E)
G) All of the above

Question 8

In the context of new enterprise systems, how should organizations manage employee resistance to change?

Accepted Answer

First, senior-level management needs to ...

Question 9

In distributed systems, applications processing is distributed across multiple computing devices.

Accepted Answer

A) True 
 B)False

Question 10

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

Accepted Answer

A)   service descriptions
B)   industry-specific solutions
C)   inherent processes
D)   DIY modules
E)   process statisticsF) B) and D)
G) A) and C)

Question 11

What is the fundamental problem of information silos? How can this problem be remedied?

Accepted Answer

The fundamental problem of information s...

Question 12

Enterprise application integration is a ________.

Accepted Answer

A)   suite of software applications that consolidates existing systems by providing layers of software that connect applications together
B)   strategy that uses business process management to radically enhance customer service experience from any customer base
C)   suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
D)   suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service
E)   strategy that uses business process management to radically enhance data qualityF) C) and E)
G) A) and B)

Question 13

A stored procedure is a ________.

Accepted Answer

A)   program stored in a database that keeps the database consistent when certain conditions arise
B)   history of actions executed by a database management system
C)   computer program stored in a database that is used to enforce business rules
D)   data structure that improves the speed of data-retrieval operations in a database
E)   smaller code segment which is part of a larger data auditing applicationF) B) and D)
G) All of the above

Question 14

The primary purpose of an ERP system is integration.

Accepted Answer

A) True 
 B)False

Question 15

Inter-enterprise processes span an organization and support activities in multiple departments.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a characteristic of dynamic processes?

Accepted Answer

A)   They support strategic and less structured managerial decisions.
B)   They are usually formally defined and documented.
C)   They support operational and managerial decisions and activities.
D)   They are standardized processes.
E)   They are clearly expressed and articulated.F) C) and E)
G) B) and C)

Question 17

The finance department of Global Couriers decides that half of the previous year's profits should be reinvested into the business. The marketing department, however, plans to extend the company's services to five more cities, which would require additional investment. The department heads hold a meeting at the end of the quarter to discuss the company's strategies; the meeting is, however, adjourned when they realize that their opinions clash. Information silo, in this case, has led to ________.

Accepted Answer

A)   organizational inefficiency
B)   loss of business
C)   data duplication
D)   increased expense
E)   data paralysisF) B) and E)
G) A) and C)

Question 18

Which of the following workgroup processes is related to manufacturing?

Accepted Answer

A)   order entry and tracking
B)   finished goods inventory management
C)   product and brand management
D)   capacity planning and scheduling
E)   compensationF) B) and D)
G) B) and C)

Question 19

The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.

Accepted Answer

A) True 
 B)False

Question 20

Transitioning to a new enterprise system requires careful planning and substantial training.

Accepted Answer

A) True 
 B)False

Exam 7: Processes, Organizations, and Information Systems

Dynamic processes are adaptive processes that change structure rapidly and readily.

Correct Answer
verified

What is the fundamental problem of information silos? How can this problem be remedied?

Correct Answer
verified
The fundamental problem of information s...
View Answer

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.

Correct Answer
verified

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

Correct Answer
verified

Product and brand management is a process concerning the sales and marketing department.

Correct Answer
verified

In distributed systems, applications processing is distributed across multiple computing devices.

Correct Answer
verified

Enterprise application integration is a ________.

Correct Answer
verified

A stored procedure is a ________.

Correct Answer
verified

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

Correct Answer
verified

Correct Answer
verified

Information systems improve process quality by ________.

Correct Answer
verified

Which of the following workgroup processes is related to manufacturing?

Correct Answer
verified

Transitioning to a new enterprise system requires careful planning and substantial training.

Correct Answer
verified

In the context of new enterprise systems, how should organizations manage employee resistance to change?

Correct Answer
verified
First, senior-level management needs to ...
View Answer

The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.

Correct Answer
verified

The primary purpose of an ERP system is integration.

Correct Answer
verified

Inter-enterprise processes span an organization and support activities in multiple departments.

Correct Answer
verified

Which of the following is a characteristic of dynamic processes?

Correct Answer
verified

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Correct Answer
verified

Define dynamic processes and list their characteristics.

Correct Answer
verified
Dynamic processes are flexible, informal...
View Answer

Exam 7: Processes, Organizations, and Information Systems

Dynamic processes are adaptive processes that change structure rapidly and readily.

Correct AnswerverifiedShow Answer

What is the fundamental problem of information silos? How can this problem be remedied?

Correct AnswerverifiedThe fundamental problem of information s...View AnswerShow Answer

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.

Correct AnswerverifiedShow Answer

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

Correct AnswerverifiedShow Answer

Product and brand management is a process concerning the sales and marketing department.

Correct AnswerverifiedShow Answer

In distributed systems, applications processing is distributed across multiple computing devices.

Correct AnswerverifiedShow Answer

Enterprise application integration is a ________.

Correct AnswerverifiedShow Answer

A stored procedure is a ________.

Correct AnswerverifiedShow Answer

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Information systems improve process quality by ________.

Correct AnswerverifiedShow Answer

Which of the following workgroup processes is related to manufacturing?

Correct AnswerverifiedShow Answer

Transitioning to a new enterprise system requires careful planning and substantial training.

Correct AnswerverifiedShow Answer

In the context of new enterprise systems, how should organizations manage employee resistance to change?

Correct AnswerverifiedFirst, senior-level management needs to ...View AnswerShow Answer

The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.

Correct AnswerverifiedShow Answer

The primary purpose of an ERP system is integration.

Correct AnswerverifiedShow Answer

Inter-enterprise processes span an organization and support activities in multiple departments.

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of dynamic processes?

Correct AnswerverifiedShow Answer

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Correct AnswerverifiedShow Answer

Define dynamic processes and list their characteristics.

Correct AnswerverifiedDynamic processes are flexible, informal...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified
The fundamental problem of information s...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
First, senior-level management needs to ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Dynamic processes are flexible, informal...
View Answer