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Social networking is so appealing that it has inspired a new type of e-commerce experience called m-commerce.

A) True
B) False

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Digital goods are goods that are


A) produced digitally.
B) sold over digital networks.
C) delivered digitally.
D) used with digital equipment.

E) A) and C)
F) A) and D)

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Amazon.com uses Web personalization as a major marketing tool.

A) True
B) False

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A banner ad opens a new window automatically and does not disappear until the user clicks on it.

A) True
B) False

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Automobile manufacturing is an example of a vertical market.

A) True
B) False

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Tools that record customer activities at Web sites and store them in a log for further analysis are called ________ tools.


A) clickstream tracking
B) customer tracking
C) collaborative filtering
D) filtering

E) A) and B)
F) B) and C)

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Online marketplaces


A) save users money and time by processing online sales dealings.
B) provide a digital environment where buyers and sellers can establish prices for products.
C) create revenue by providing digital content over the Web.
D) sell physical products directly to consumers or individual businesses.

E) A) and C)
F) All of the above

Correct Answer

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Myspace is the leader in social networking;it has waged a constant struggle to develop viable methods of generating revenue.

A) True
B) False

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TextbooksRus.com is an e-commerce business that creates revenue by selling technical manuals and books online.Their customers are people from technical fields who shop there because of the specialization of TextnooksRus.What major electronic commerce category best describes this scenario?


A) consumer-to-consumer (C2C) electronic commerce
B) business-to-government (B2G) electronic commerce
C) business-to-business (B2B) electronic commerce
D) business-to-consumer (B2C) electronic commerce

E) B) and D)
F) C) and D)

Correct Answer

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The Internet shrinks information asymmetry.

A) True
B) False

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The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?


A) ubiquity
B) personalization/customization
C) richness
D) interactivity

E) All of the above
F) None of the above

Correct Answer

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