Question 1

Mr.Snyder has had to change the strategic focus of the company three times.The change in strategic focus of the New Ideas, Inc., is a(n)  ________.

Accepted Answer

A)   external force of change
B)   internal force of change
C)   marketplace force of change
D)   economic force of changeE) None of the above
F) A) and C)

Question 2

Which type of change might include a shift from a functional to a product structure?

Accepted Answer

A)   a structural design change
B)   a structural component change
C)   a technological change
D)   a people changeE) C) and D)
F) B) and D)

Question 3

Managers offer ________ to employees who want to talk to someone about their problems.

Accepted Answer

A)   wellness programs
B)   time management programs
C)   employee counseling
D)   performance planning programsE) C) and D)
F) B) and D)

Question 4

Which of the following human resource variables is supportive of organizational innovation?

Accepted Answer

A)   low commitment to training
B)   less creative people
C)   high job security
D)   abundant resourcesE) A) and D)
F) A) and B)

Question 5

________ creates expectations that may be hard to reconcile or satisfy.

Accepted Answer

A)   Task ambiguity
B)   Role conflict
C)   Role overload
D)   Task demandE) A) and B)
F) A) and D)

Question 6

List a few cultural characteristics that an innovative organization possesses.

Accepted Answer

An innovative organization has the follo...

Question 7

The Sarbanes-Oxley Act is an example of which of the following forces of change?

Accepted Answer

A)   consumer needs change
B)   technological change
C)   external change
D)   economic changeE) C) and D)
F) A) and B)

Question 8

Explain organizational change and briefly discuss the three types of change.

Accepted Answer

Most managers, at one point or another, ...

Question 9

An individual is likely to resist change because of the feeling ________.

Accepted Answer

A)   of achievement
B)   of uncertainty
C)   of personal gain
D)   that the change is in the organization's best interestE) A) and B)
F) A) and C)

Question 10

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Accepted Answer

A) True 
 B)False

Question 11

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

Accepted Answer

A) True 
 B)False

Question 12

Stress symptoms are grouped under the categories of ________.

Accepted Answer

A)   physical, economic, and legal
B)   physical, psychological, and behavioral
C)   physical, psychological, and cultural
D)   physical, political, and socialE) None of the above
F) B) and C)

Question 13

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.

Accepted Answer

A)   Commercial development
B)   Organizational development
C)   Facilities development
D)   Comprehensive developmentE) A) and B)
F) B) and D)

Question 14

One reason people resist change in an organization is that their future has been set and cannot be changed.

Accepted Answer

A) True 
 B)False

Question 15

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

Accepted Answer

A)   change masters
B)   change agents
C)   change champions
D)   change generatorsE) All of the above
F) C) and D)

Question 16

Outside consultants are more likely to initiate ________ organizational changes than insiders.

Accepted Answer

A)   drastic
B)   mild
C)   contented
D)   trivialE) C) and D)
F) A) and C)

Question 17

________ is the process of taking a creative idea and turning it into a useful product or work method.

Accepted Answer

A)   Innovation
B)   Inspiration
C)   Creativity
D)   IngenuityE) B) and C)
F) All of the above

Question 18

Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

Accepted Answer

A)   negotiation
B)   education and communication
C)   participation
D)   facilitation and supportE) All of the above
F) C) and D)

Question 19

A company that decides to decentralize its sales procedures is managing ________ changes.

Accepted Answer

A)   technological
B)   people
C)   financial
D)   structuralE) A) and B)
F) C) and D)

Question 20

What are stressors? Discuss the five major categories of organizational stressors.

Accepted Answer

Stress is caused by personal factors and...

Exam 7: Managing Change and Innovation

Outside consultants are more likely to initiate ________ organizational changes than insiders.

Correct AnswerverifiedShow Answer

Managers offer ________ to employees who want to talk to someone about their problems.

Correct AnswerverifiedShow Answer

List a few cultural characteristics that an innovative organization possesses.

Correct AnswerverifiedAn innovative organization has the follo...View AnswerShow Answer

________ creates expectations that may be hard to reconcile or satisfy.

Correct AnswerverifiedShow Answer

Stress symptoms are grouped under the categories of ________.

Correct AnswerverifiedShow Answer

One reason people resist change in an organization is that their future has been set and cannot be changed.

Correct AnswerverifiedShow Answer

An individual is likely to resist change because of the feeling ________.

Correct AnswerverifiedShow Answer

The Sarbanes-Oxley Act is an example of which of the following forces of change?

Correct AnswerverifiedShow Answer

A company that decides to decentralize its sales procedures is managing ________ changes.

Correct AnswerverifiedShow Answer

Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

Correct AnswerverifiedShow Answer

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.

Correct AnswerverifiedShow Answer

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Correct AnswerverifiedShow Answer

Mr.Snyder has had to change the strategic focus of the company three times.The change in strategic focus of the New Ideas, Inc., is a(n) ________.

Correct AnswerverifiedShow Answer

What are stressors? Discuss the five major categories of organizational stressors.

Correct AnswerverifiedStress is caused by personal factors and...View AnswerShow Answer

________ is the process of taking a creative idea and turning it into a useful product or work method.

Correct AnswerverifiedShow Answer

Which type of change might include a shift from a functional to a product structure?

Correct AnswerverifiedShow Answer

Which of the following human resource variables is supportive of organizational innovation?

Correct AnswerverifiedShow Answer

Explain organizational change and briefly discuss the three types of change.

Correct AnswerverifiedMost managers, at one point or another, ...View AnswerShow Answer

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

Correct AnswerverifiedShow Answer

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
An innovative organization has the follo...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Stress is caused by personal factors and...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Most managers, at one point or another, ...
View Answer

Correct Answer
verified

Correct Answer
verified