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Public relations


A) should be used mostly to counteract any competitive promotions or negative publicity.
B) is an element of promotion that should be handled on a continuous basis.
C) should be used solely to respond to emergencies that could significantly damage the company's reputation.
D) is paid communication that helps enhance a company's image by highlighting its philanthropic efforts.
E) is generally not given much weight because the information is generated by the company itself.

F) A) and E)
G) None of the above

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Channel capacity is determined by the most efficient component of the communication process.

A) True
B) False

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As Emily Jeffries prepares the script for a radio commercial for her boutique, she is engaging in the ____ stage of the communication process.


A) encoding
B) sourcing
C) decoding
D) sending
E) receiving

F) B) and E)
G) C) and D)

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When encoding a message, the source should use signs or symbols that are new to the audience.

A) True
B) False

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Viral marketing is an attempt to create a trend or acceptance of a product through word-of-mouth communications.

A) True
B) False

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The two main reasons for criticism of promotional activities are that promotion


A) has some flaws, and it is deceptive.
B) is deceptive, and it causes prices to rise.
C) pervades our daily lives, and it creates needs in us.
D) creates needs in us, and it encourages materialism.
E) has some flaws, and it pervades our daily lives.

F) A) and D)
G) C) and D)

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Advertising is a paid form of nonpersonal communication.

A) True
B) False

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When feedback occurs, the source becomes the receiver.

A) True
B) False

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What is the difference between a push policy and a pull policy? How is each implemented?

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A push policy and a pull policy are two ...

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A breakfast cereal maker most likely will not use personal selling to promote its product.

A) True
B) False

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Does promotion cost too much relative to the benefits that it provides to customers?

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The question of whether promotion costs ...

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If a message to customers is not properly encoded, what might happen? How can a marketer make sure this does not happen?

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If a message to customers is not properl...

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If the push policy is used in promoting a product, the firm


A) promotes directly to consumers.
B) promotes only to the next marketing institution down the marketing channel.
C) promotes the product to wholesalers only.
D) promotes the product to retailers only.
E) will be assured of having an effective promotional mix.

F) None of the above
G) D) and E)

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As they walk to the car, Erin Brandeis tells her sales representative, Joachin Perez, that they may need to modify the price structure they just presented to the prospect. Erin bases her statement on the way the prospect folded his arms when Joachin quoted him the prices on the new system. Joachin says he didn't notice. Erin recommends a book on ____ communication to Joachin.


A) tactile
B) proxemic
C) kinesic
D) verbal
E) signal

F) A) and B)
G) A) and C)

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Draw, label, and explain the communication process.

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The communication process can be illustr...

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High-priced products usually depend heavily on which promotion mix ingredient?


A) Advertising
B) Personal selling
C) Public relations
D) Sales promotion
E) Telemarketing

F) B) and C)
G) A) and D)

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The coordination of promotion and other marketing efforts for maximum informational and persuasive impact defines


A) communication.
B) integrated marketing communications.
C) tactile communication.
D) kinesic communication.
E) proxemic communication.

F) C) and D)
G) A) and B)

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Which of the following is the best example of the promotional objective of combating competitive promotional efforts?


A) Joy advertises that its dish soap has more suds than Dawn, Sunlight, and other leading dish soaps.
B) Joe Boxer and Kmart collaborate to promote Joe Boxer's lines of clothing and housewares.
C) The Pork Council advertises pork as the "other white meat" and a healthier alternative to beef.
D) After Ford promotes the towing capacity of its F-series trucks, DaimlerChrysler soon emphasizes the towing capacity of its Dodge trucks.
E) Hyundai offers 10-year/100,000 mile warranties on its vehicles in order to give customers confidence in its brand name and automotive offerings.

F) A) and E)
G) C) and D)

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A person, group, or organization that has a meaning it intends and attempts to share with a receiver or an audience is a


A) communications channel.
B) source.
C) relay channel.
D) decoder.
E) sender.

F) C) and E)
G) B) and E)

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An attempt to create a trend or acceptance of a product through word-of-mouth communication is called


A) guerilla marketing.
B) viral marketing.
C) buzz marketing.
D) personal publicity.
E) conversational promotion.

F) A) and E)
G) C) and D)

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