Question 1

Something in which a thing originates, develops, or is contained is called a(n) __________.

Accepted Answer

matrix
A matrix is s...

Question 2

When an appointment is rescheduled, the first appointment date and time must be removed.

Accepted Answer

A) True 
 B)False

Question 3

Which is the least satisfactory method of scheduling for the patient?

Accepted Answer

A)  Wave scheduling
B)  Double booking
C)  Modified wave scheduling
D)  Categorization or groupingE) B) and C)
F) A) and D)

Question 4

Steven needs a chest x-ray film as a follow-up to his hospital stay last week.He should be seen:

Accepted Answer

A)  immediately
B)  today
C)  this week
D)  this monthE) B) and D)
F) B) and C)

Question 5

Patients may fail to appear for appointments because:

Accepted Answer

A)  they have been pressed for a payment but do not have the funds to pay
B)  the patient is in denial and is having difficulty facing his or her illness
C)  the office consistently runs behind schedule
D)  all of the above reasonsE) A) and B)
F) None of the above

Question 6

The principal advantage of using the wave method when designing the scheduling process is that it:

Accepted Answer

A)  allows flexibility to accommodate the unpredictable
B)  gives priority to established patients
C)  provides more breaks for staff members
D)  enables the physician to see more patients each dayE) C) and D)
F) B) and C)

Question 7

If you work for a physician who is frequently called away from the office, it is a good practice to:

Accepted Answer

A)  warn patients about this possibility when they make appointments
B)  design a reception area that offers extra patient services during long waits
C)  note alternative appointment times for each patient for rescheduling purposes
D)  create a scheduling system that best accommodates these delaysE) A) and D)
F) A) and C)

Question 8

The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment book, such as:

Accepted Answer

A)  new patients
B)  physicals
C)  surgeries
D)  established patientsE) A) and C)
F) All of the above

Question 9

If a symptom is coming and going at intervals and is not continuous, it is said to be __________.

Accepted Answer

intermittent
A sympt...

Question 10

When patients need a series of appointments, it is best to:

Accepted Answer

A)  schedule them individually
B)  let the patient call when he or she is ready to come in
C)  try to set the appointments for the same day of the week at the same time
D)  use any method of scheduling; they will all be effectiveE) C) and D)
F) A) and B)

Question 11

Juan wants to speak to Dr.Brown about having a vasectomy.He should be seen:

Accepted Answer

A)  immediately
B)  today
C)  this week
D)  this monthE) B) and C)
F) A) and D)

Question 12

To throw a thing into disorder is called a(n) __________.

Accepted Answer

disruption
A disrupt...

Question 13

Holden, who is 6 weeks old, has been unable to hold food down for 2 days.He should be seen:

Accepted Answer

A)  immediately
B)  today
C)  this week
D)  this monthE) B) and C)
F) A) and D)

Question 14

A person who fails to keep an appointment without giving advance notice is called a(n) __________.

Accepted Answer

no-show
A person who...

Question 15

Which of the following features is not a basic requirement of the office appointment book?

Accepted Answer

A)  Appropriate size
B)  Color coding of days
C)  Ease of writing
D)  Space for notationsE) All of the above
F) B) and D)

Question 16

When a requested appointment time is not available, the medical assistant should:

Accepted Answer

A)  explain why the time is not available and offer a substitute date and time
B)  insist that the patient accept the next available appointment
C)  immediately put the patient on a waiting list for that time slot
D)  suggest the patient see an alternate physician in the practiceE) A) and C)
F) C) and D)

Question 17

Bobbie's arthritis seems to be getting progressively worse.She should be seen:

Accepted Answer

A)  immediately
B)  today
C)  this week
D)  this monthE) None of the above
F) A) and B)

Question 18

Most facilities require a documented physician's order before a patient can be admitted.

Accepted Answer

A) True 
 B)False

Question 19

Jolee, who is 6 years old, has been complaining for several days that her throat hurts.She should be seen:

Accepted Answer

A)  immediately
B)  today
C)  this week
D)  this monthE) B) and C)
F) B) and D)

Question 20

A space of time between events is called a(n) __________.

Accepted Answer

interval
A space of ...

Exam 10: Scheduling Appointments

To throw a thing into disorder is called a(n) __________.

Correct AnswerverifieddisruptionA disrupt...View AnswerShow Answer

Bobbie's arthritis seems to be getting progressively worse.She should be seen:

Correct AnswerverifiedShow Answer

Jolee, who is 6 years old, has been complaining for several days that her throat hurts.She should be seen:

Correct AnswerverifiedShow Answer

Which is the least satisfactory method of scheduling for the patient?

Correct AnswerverifiedShow Answer

Something in which a thing originates, develops, or is contained is called a(n) __________.

Correct AnswerverifiedmatrixA matrix is s...View AnswerShow Answer

The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment book, such as:

Correct AnswerverifiedShow Answer

When patients need a series of appointments, it is best to:

Correct AnswerverifiedShow Answer

When a requested appointment time is not available, the medical assistant should:

Correct AnswerverifiedShow Answer

Which of the following features is not a basic requirement of the office appointment book?

Correct AnswerverifiedShow Answer

A space of time between events is called a(n) __________.

Correct AnswerverifiedintervalA space of ...View AnswerShow Answer

If you work for a physician who is frequently called away from the office, it is a good practice to:

Correct AnswerverifiedShow Answer

Patients may fail to appear for appointments because:

Correct AnswerverifiedShow Answer

The principal advantage of using the wave method when designing the scheduling process is that it:

Correct AnswerverifiedShow Answer

Most facilities require a documented physician's order before a patient can be admitted.

Correct AnswerverifiedShow Answer

Holden, who is 6 weeks old, has been unable to hold food down for 2 days.He should be seen:

Correct AnswerverifiedShow Answer

When an appointment is rescheduled, the first appointment date and time must be removed.

Correct AnswerverifiedShow Answer

Juan wants to speak to Dr.Brown about having a vasectomy.He should be seen:

Correct AnswerverifiedShow Answer

Steven needs a chest x-ray film as a follow-up to his hospital stay last week.He should be seen:

Correct AnswerverifiedShow Answer

If a symptom is coming and going at intervals and is not continuous, it is said to be __________.

Correct AnswerverifiedintermittentA sympt...View AnswerShow Answer

A person who fails to keep an appointment without giving advance notice is called a(n) __________.

Correct Answerverifiedno-showA person who...View AnswerShow Answer

Correct Answer
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disruption
A disrupt...
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matrix
A matrix is s...
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interval
A space of ...
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intermittent
A sympt...
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Correct Answer
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no-show
A person who...
View Answer