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The marketing team of Kreshmart was not happy with the employees that the recruitment team was hiring. The higher management of the company decided to let a few members from the marketing team sit in for the interviews and give their input on the applicants. This reduced the workload of the recruitment team and allowed the marketing team to pick better members. This approach is an example of _____.


A) dominance
B) synergy
C) anarchy
D) compromise

E) None of the above
F) All of the above

Correct Answer

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The Hawthorne Studies showed that _____.


A) the workplace is much simpler than previously thought
B) financial incentives are the most important motivators of work
C) workers' feelings and attitude do not affect their work
D) work performance is affected by group dynamics

E) B) and C)
F) A) and D)

Correct Answer

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According to__________, giving orders involves discussing instructions and dealing with resentment in the context of his or her contributions to management.


A) Mary Parker Follett
B) Elton Mayo
C) Frederick Taylor
D) Frank Gilbreth

E) None of the above
F) All of the above

Correct Answer

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Bill manages to complete every project he is involved in before its deadline. In the context of scientific management, Bill can be considered a(n) _____.


A) rate buster
B) soldier
C) bureaucrat
D) opinion leader

E) All of the above
F) A) and C)

Correct Answer

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The employees of Wingim Corp. were unhappy with the new policies that were introduced by the management, so they decided to rebel against the company. The employees started coming late and left before completing their shifts. In the context of scientific management, this behavior of the employees is known as _____.


A) soldiering
B) policing
C) whistle-blowing
D) accommodation

E) All of the above
F) A) and D)

Correct Answer

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Jameson and Harrison were both eligible for promotion. However, Patrick, their manager, decided to promote Harrison because he had been with the company for six years and was a more consistent performer than Jameson. Which of the following did Patrick lead by to promote Harrison?


A) Bureaucracy
B) Coercion
C) Synergy
D) Patriarchy

E) B) and C)
F) B) and D)

Correct Answer

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Third Major Corp. lost a lot of its employees when its competitor offered them more pay. Two of Third Major's teams were short of employees, and the company decided to combine the teams to form a new team. The new team managed to complete the company's projects and helped the company in securing a good position in the market. This scenario exemplifies _____.


A) domination
B) compromise
C) despotism
D) integration

E) A) and B)
F) A) and C)

Correct Answer

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For most of humankind's history, people have commuted to and from their place of work.

A) True
B) False

Correct Answer

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The Hawthorne Studies showed how _____ can influence work.


A) organizational codes of ethics
B) workers' feelings
C) work quotas
D) merit-based promotions

E) B) and D)
F) A) and D)

Correct Answer

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Two managers in a company have a conflict over the resources required to complete their new projects. Both the managers want all the top-performing employees of the firm to work in their projects. Eventually, they arrive at a decision where they equally share the number of top-performing employees. In the given scenario, which of the following methods did the managers used to resolve the conflict?


A) Domination
B) Coercion
C) Compromise
D) Mediation

E) B) and D)
F) A) and C)

Correct Answer

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