Question 1

In a short essay, define and describe operations management.

Accepted Answer

The term operations management refers to...

Question 2

________ can lead to a value chain management company suffering losses of intellectual property.

Accepted Answer

A)  Not enough trust
B)  Too much trust
C)  Not enough diversity
D)  Too much diversityE) B) and D)
F) All of the above

Question 3

When the New York Times experimented with charging money for its online news source, its popularity on the Internet plummeted.This shows that online news, at least as it is defined in this market, has ________.

Accepted Answer

A)  enormous value
B)  no value
C)  no appeal
D)  little valueE) None of the above
F) C) and D)

Question 4

For most U.S.companies, high productivity is a matter of survival.

Accepted Answer

A) True 
 B)False

Question 5

In a short essay, discuss technology's role in manufacturing.

Accepted Answer

To connect more closely with customers, ...

Question 6

In order for a value chain to function successfully, different partners in the chain must ________.

Accepted Answer

A)  have trust in one another
B)  compete with one another
C)  distrust one another
D)  like one anotherE) None of the above
F) A) and B)

Question 7

In value chain management, ultimately the ________ have power to make changes.

Accepted Answer

A)  suppliers
B)  customers
C)  employees
D)  managersE) A) and B)
F) None of the above

Question 8

The customer is part of the value chain in value chain management.

Accepted Answer

A) True 
 B)False

Question 9

When value is created by incorporating a new step in a value chain ________ benefits.

Accepted Answer

A)  everyone downstream from that step in the chain
B)  only the party that initiated the step
C)  everyone in the chain
D)  only the customersE) A) and B)
F) A) and C)

Question 10

Value is created during the process of ________.

Accepted Answer

A)  inputs being converted into outputs
B)  inputs being stored
C)  outputs being measured
D)  operations being controlledE) All of the above
F) B) and D)

Question 11

As a product, piano lessons are ________.

Accepted Answer

A)  a good because you can purchase them
B)  a service because they are nonmaterial
C)  a good because they can be divided into discrete lessons
D)  a service because someone needs to give themE) A) and D)
F) A) and C)

Question 12

In organizations such as Saint-Gobain Performance Plastics, ________ are brought together to work on the company's premises.

Accepted Answer

A)  customers and company employees
B)  current and retired employees
C)  competitors and customers
D)  customers and suppliersE) C) and D)
F) None of the above

Question 13

Operations management includes service industries but not manufacturing firms.

Accepted Answer

A) True 
 B)False

Question 14

________ focuses on providing an efficient flow of resources to an organization.

Accepted Answer

A)  Supply chain management
B)  Value chain management
C)  Value
D)  SupplyE) A) and B)
F) None of the above

Question 15

The requirement for value chain management that is most closely associated with learning on the job is ________.

Accepted Answer

A)  employees/human resources
B)  technology investment
C)  coordination and collaboration
D)  organizational processesE) All of the above
F) C) and D)

Question 16

Customers played a role in IKEA's success by being willing to pay higher prices for high-quality furniture.

Accepted Answer

A) True 
 B)False

Question 17

Managers in the United States today see this as the path to establishing and maintaining global leadership.

Accepted Answer

A)  reducing costs
B)  increasing production
C)  operations management
D)  scientific managementE) B) and C)
F) A) and D)

Question 18

In a short essay, define value and explain how it is obtained.

Accepted Answer

Value is any part of a good or service t...

Question 19

In a short essay, explain how cultural attitudes can be an obstacle to effective management of a value chain.

Accepted Answer

Unsupportive cultural attitudes can be m...

Question 20

Where did the modern era of manufacturing primarily begin?

Accepted Answer

A)  the coal industry
B)  Detroit automobile factories
C)  southern cotton plantations
D)  northeastern textile millsE) A) and D)
F) All of the above

Exam 15: Operations Management

Value is created during the process of ________.

Correct AnswerverifiedShow Answer

When value is created by incorporating a new step in a value chain ________ benefits.

Correct AnswerverifiedShow Answer

In a short essay, explain how cultural attitudes can be an obstacle to effective management of a value chain.

Correct AnswerverifiedUnsupportive cultural attitudes can be m...View AnswerShow Answer

Managers in the United States today see this as the path to establishing and maintaining global leadership.

Correct AnswerverifiedShow Answer

In order for a value chain to function successfully, different partners in the chain must ________.

Correct AnswerverifiedShow Answer

________ focuses on providing an efficient flow of resources to an organization.

Correct AnswerverifiedShow Answer

In organizations such as Saint-Gobain Performance Plastics, ________ are brought together to work on the company's premises.

Correct AnswerverifiedShow Answer

The customer is part of the value chain in value chain management.

Correct AnswerverifiedShow Answer

In a short essay, discuss technology's role in manufacturing.

Correct AnswerverifiedTo connect more closely with customers, ...View AnswerShow Answer

In a short essay, define and describe operations management.

Correct AnswerverifiedThe term operations management refers to...View AnswerShow Answer

In value chain management, ultimately the ________ have power to make changes.

Correct AnswerverifiedShow Answer

Customers played a role in IKEA's success by being willing to pay higher prices for high-quality furniture.

Correct AnswerverifiedShow Answer

For most U.S.companies, high productivity is a matter of survival.

Correct AnswerverifiedShow Answer

The requirement for value chain management that is most closely associated with learning on the job is ________.

Correct AnswerverifiedShow Answer

Operations management includes service industries but not manufacturing firms.

Correct AnswerverifiedShow Answer

When the New York Times experimented with charging money for its online news source, its popularity on the Internet plummeted.This shows that online news, at least as it is defined in this market, has ________.

Correct AnswerverifiedShow Answer

________ can lead to a value chain management company suffering losses of intellectual property.

Correct AnswerverifiedShow Answer

In a short essay, define value and explain how it is obtained.

Correct AnswerverifiedValue is any part of a good or service t...View AnswerShow Answer

As a product, piano lessons are ________.

Correct AnswerverifiedShow Answer

Where did the modern era of manufacturing primarily begin?

Correct AnswerverifiedShow Answer

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Unsupportive cultural attitudes can be m...
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To connect more closely with customers, ...
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The term operations management refers to...
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Value is any part of a good or service t...
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