Question 1

Malcolm, a senior editor at a publishing house, often loudly criticizes his subordinates in front of the other colleagues even when the subordinates are not at fault.This leaves them embarrassed and humiliated.He also unnecessarily swears and talks at elevated tones while expressing himself.It is evident that Malcolm exhibits _____ at his workplace.

Accepted Answer

A)  ​nondefensive communication
B)  ​passive behavior
C)  ​submissive behavior
D)  ​dominant defensivenessE) A) and B)
F) None of the above

Question 2

Identify a true statement about perceptual screens.

Accepted Answer

A)  ​They influence the quality, accuracy, and clarity of a message.
B)  ​They are the uninterpreted, unanalyzed elements of a message.
C)  ​They are uninfluenced by the sender and the receiver's individual attributes.
D)  ​They emphasize the role of the receiver over the sender.E) A) and B)
F) A) and C)

Question 3

People who are egotistical are likely to exhibit:​

Accepted Answer

A)  ​nondefensive communication.
B)  ​dominant defensiveness.
C)  ​passive behavior.
D)  ​submissive behavior.E) A) and B)
F) B) and C)

Question 4

To facilitate direct and open communication with another person, _____.

Accepted Answer

A)  ​one should seat the other person beside oneself, facing the same direction
B)  ​one should seat the other person at right angles to oneself
C)  ​one must position the other person directly across from oneself
D)  ​one must position the other person inside one's intimate space zoneE) A) and B)
F) B) and D)

Question 5

In the context of defensive tactics, restricting the choices of employees is an example of _____.​

Accepted Answer

A)  ​a put-down
B)  ​a power play
C)  ​labeling
D)  ​screeningE) A) and B)
F) B) and D)

Question 6

Janice feels uncomfortable working late hours in office every day.She decides to discuss the matter with her boss, Merwyn.Being a recent hire, she is hesitant and nervous to complain so early in her tenure.As she begins to speak, Merwyn notices anxiety and discomfort in her facial expression and body language.Using reflective listening, in response to Janice's concerns, Merwyn should first:

Accepted Answer

A)  ​paraphrase Janice's expressed concerns.
B)  ​clarify Janice's implicit thoughts and feelings.
C)  ​reflect Janice's core feelings.
D)  ​make affirming contact with Janice.E) A) and B)
F) A) and C)

Question 7

Barbra has a meeting with a coworker about a project.She wants to encourage cooperation from her coworker so that he, too, feels committed to the project.Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

Accepted Answer

A)  ​Barbra must sit directly across from her coworker.
B)  ​Barbra must seat her coworker at a right angle to herself.
C)  ​Barbra must seat her coworker within her zone of intimate space.
D)  ​Barbra must sit next to her coworker, facing the same direction.E) A) and D)
F) All of the above

Question 8

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Accepted Answer

A) True 
 B)False

Question 9

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

Accepted Answer

A)  ​Memorizing
B)  ​Writing
C)  ​Reading
D)  ​ScreeningE) A) and D)
F) B) and C)

Question 10

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.​

Accepted Answer

A)  ​power play
B)  ​proxemics
C)  ​labeling
D)  ​kinesicsE) B) and C)
F) None of the above

Question 11

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.​

Accepted Answer

A)  ​power play
B)  ​jargon usage
C)  ​screening
D)  ​labelingE) A) and B)
F) All of the above

Question 12

Which of the following statements is an example of nondefensive communication?​

Accepted Answer

A)  ​Mary is always late to meetings! She lacks professionalism!
B)  ​I sent the memo through intracompany mail.The postman must have lost it.
C)  ​Dan's report is good, but I need to make one recommendation before I approve it.
D)  ​The check is in the mail.Don't call me again!E) None of the above
F) All of the above

Question 13

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true of kinesics?

Accepted Answer

A)  ​It is the study of body movement and posture.
B)  ​It is a form of verbal communication.
C)  ​It is the study of an individual's use of space.
D)  ​It is not bound to culture.E) B) and D)
F) C) and D)

Question 15

Dominant defensiveness is characterized by passive or submissive behavior.

Accepted Answer

A) True 
 B)False

Question 16

_____ is one of the four basic types of nonverbal communication that managers need to understand.​

Accepted Answer

A)  ​Paralanguage
B)  ​Phonetics
C)  ​Onomatopoeia
D)  ​ElocutionE) A) and C)
F) All of the above

Question 17

_____ is a barrier to communication.

Accepted Answer

A)  ​Cultural similarity
B)  ​Regular feedback
C)  ​Physical separation
D)  ​Common dialectE) A) and B)
F) A) and C)

Question 18

Which of the following practices must a supervisor avoid in order to reduce communication barriers in the workplace?

Accepted Answer

A)  ​Minimizing jargon and technical language
B)  ​Encouraging formation of nonhierarchical working relationships
C)  ​Providing cross-cultural training
D)  ​Encouraging men and women to interact the same wayE) A) and B)
F) A) and C)

Question 19

How do communication technologies affect behavior in the work environment?

Accepted Answer

Answers will vary.Computer-mediated comm...

Question 20

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Accepted Answer

A) True 
 B)False

Exam 8: Communication

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.

Correct Answer
verified

_____ is a barrier to communication.

Correct Answer
verified

Dominant defensiveness is characterized by passive or submissive behavior.

Correct Answer
verified

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

Correct Answer
verified

Which of the following statements is an example of nondefensive communication?

Correct Answer
verified

_____ is one of the four basic types of nonverbal communication that managers need to understand.

Correct Answer
verified

Correct Answer
verified

People who are egotistical are likely to exhibit:

Correct Answer
verified

Identify a true statement about perceptual screens.

Correct Answer
verified

Correct Answer
verified

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Correct Answer
verified

Which of the following statements is true of kinesics?

Correct Answer
verified

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.

Correct Answer
verified

Which of the following practices must a supervisor avoid in order to reduce communication barriers in the workplace?

Correct Answer
verified

Barbra has a meeting with a coworker about a project.She wants to encourage cooperation from her coworker so that he, too, feels committed to the project.Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

Correct Answer
verified

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Correct Answer
verified

How do communication technologies affect behavior in the work environment?

Correct Answer
verified
Answers will vary.Computer-mediated comm...
View Answer

To facilitate direct and open communication with another person, _____.

Correct Answer
verified

In the context of defensive tactics, restricting the choices of employees is an example of _____.

Correct Answer
verified

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

Correct Answer
verified

Exam 8: Communication

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.​

Correct AnswerverifiedShow Answer

_____ is a barrier to communication.

Correct AnswerverifiedShow Answer

Dominant defensiveness is characterized by passive or submissive behavior.

Correct AnswerverifiedShow Answer

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

Correct AnswerverifiedShow Answer

Which of the following statements is an example of nondefensive communication?​

Correct AnswerverifiedShow Answer

_____ is one of the four basic types of nonverbal communication that managers need to understand.​

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

People who are egotistical are likely to exhibit:​

Correct AnswerverifiedShow Answer

Identify a true statement about perceptual screens.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Correct AnswerverifiedShow Answer

Which of the following statements is true of kinesics?

Correct AnswerverifiedShow Answer

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.​

Correct AnswerverifiedShow Answer

Which of the following practices must a supervisor avoid in order to reduce communication barriers in the workplace?

Correct AnswerverifiedShow Answer

Barbra has a meeting with a coworker about a project.She wants to encourage cooperation from her coworker so that he, too, feels committed to the project.Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

Correct AnswerverifiedShow Answer

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Correct AnswerverifiedShow Answer

How do communication technologies affect behavior in the work environment?

Correct AnswerverifiedAnswers will vary.Computer-mediated comm...View AnswerShow Answer

To facilitate direct and open communication with another person, _____.

Correct AnswerverifiedShow Answer

In the context of defensive tactics, restricting the choices of employees is an example of _____.​

Correct AnswerverifiedShow Answer

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

Correct AnswerverifiedShow Answer

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Which of the following statements is an example of nondefensive communication?

Correct Answer
verified

_____ is one of the four basic types of nonverbal communication that managers need to understand.

Correct Answer
verified

Correct Answer
verified

People who are egotistical are likely to exhibit:

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answers will vary.Computer-mediated comm...
View Answer

Correct Answer
verified

In the context of defensive tactics, restricting the choices of employees is an example of _____.

Correct Answer
verified

Correct Answer
verified