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Two of the important process issues in work teams are the managing of cooperative behaviors and the managing of _____.​


A) ​competitive behaviors
B) ​task functions
C) ​maintenance functions
D) ​behavioral norms

E) None of the above
F) B) and C)

Correct Answer

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_____ are groups in which two or more members represent each of two distinct cultures.


A) ​Homogeneous groups
B) ​Token groups
C) ​Bicultural groups
D) ​Multicultural groups

E) B) and D)
F) A) and B)

Correct Answer

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_____ issues include goals and objectives, operating guidelines, performance measures, and role specification.


A) ​Self-managed team
B) ​Virtual team
C) ​Status structure
D) ​Work team structure

E) None of the above
F) A) and B)

Correct Answer

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The advantages of culturally diverse groups appear to include the generation of more and better ideas while limiting the risk of _____.


A) groupthink​
B) ​confusion
C) ​complexity
D) ​uncertainty

E) B) and D)
F) None of the above

Correct Answer

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Different task functions vary in importance throughout the life cycle of a group.

A) True
B) False

Correct Answer

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_____ enhance togetherness, cooperation, and teamwork, enabling members to achieve psychological intimacy while furthering the success of a team.


A) ​Emergent groups
B) ​Maintenance functions
C) ​Task functions
D) ​Behavioral norms

E) B) and D)
F) A) and B)

Correct Answer

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Maintenance functions are those activities directly related to the effective completion of a team's work.​

A) True
B) False

Correct Answer

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A wild turkey in a top management team is:


A) ​one who increases the homogeneity within the executive group.
B) ​a devil's advocate who challenges the thinking of the CEO and other top executives.
C) ​someone who does not agree with most of the company policies.
D) ​a member of the executive team that retards the executive team's performance.

E) A) and D)
F) A) and C)

Correct Answer

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Which of the following statements is true of teams?


A) ​They do not know what performance measures are used to assess its task accomplishment.
B) ​They are unclear about individual roles and responsibilities and tend to rely heavily on the leader to answer questions about the team's purpose.
C) ​They lead to poor social benefits for the individual members involved.
D) ​They make the most significant contributions to organizations when members can put aside individual interests in favor of unity.

E) B) and C)
F) A) and B)

Correct Answer

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According to the group development model proposed by Warren Bennis and Herbert Shepard, the task issues that are addressed by a group include:


A) ​decisions about who is in charge.
B) ​matters of trust.
C) ​the mission of the group.
D) ​matters of security.

E) A) and B)
F) C) and D)

Correct Answer

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Upper echelon theory argues that the background characteristics of the top management team cannot predict organizational characteristics and unique characteristics throughout an organization.

A) True
B) False

Correct Answer

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Individual dissimilarity in age and performance, as well as functional diversity within a team, negatively affects individual employees' creative behavior.

A) True
B) False

Correct Answer

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Organizational performance of a CEO peaks toward the end of his or her tenure.

A) True
B) False

Correct Answer

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An effective group must have a(n) _____, especially when the group is a cross-functional one, where different perspectives carry the seeds of conflict.


A) ​integrator
B) ​communicator
C) ​challenger
D) ​collaborator

E) B) and C)
F) B) and D)

Correct Answer

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Because task activities build tension within teams or groups, tension-reduction activities are important to drain off negative or destructive feelings.

A) True
B) False

Correct Answer

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Groups emphasize shared leadership, mutual accountability, and collective work products.

A) True
B) False

Correct Answer

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Self-managed teams are teams that:


A) ​make decisions that were once reserved for managers.
B) ​have a flat structure due to low power distance among them.
C) ​have few members and simple functions that do not require supervision.
D) ​are in the nascent stage of formation where a specific managerial function has not been established.

E) B) and D)
F) A) and D)

Correct Answer

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The presence of a wild turkey in the upper echelons is always a negative force.

A) True
B) False

Correct Answer

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Social loafing:​


A) ​includes matters of trust, personal comfort, and security.
B) ​preserves the potentially valuable resources of a group.
C) ​may create a drag on a group's efforts and achievements.
D) ​enhances job satisfaction for members.

E) None of the above
F) A) and C)

Correct Answer

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