Question 1

The major problem associated with the high versus middle versus low power relationship is suboptimization.

Accepted Answer

A) True 
 B)False

Question 2

An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

Accepted Answer

A)  secrecy
B)  avoidance
C)  administrative orbiting
D)  nonactionE) A) and D)
F) C) and D)

Question 3

When a child gets sick at school, the parent often must leave work to care for the child. This would be an example of:

Accepted Answer

A)  interrole conflict
B)  intrarole conflict
C)  interpersonal conflict
D)  person-role conflictE) C) and D)
F) A) and B)

Question 4

The cooperative approach to conflict management leads to:

Accepted Answer

A)  win-win solutions
B)  win-lose solutions
C)  lose-lose solutions
D)  more conflictE) A) and D)
F) B) and D)

Question 5

Disagreements over wages and working conditions between a union and an employer are usually resolved through:

Accepted Answer

A)  strikes
B)  changing union leaders and management personnel
C)  negotiations
D)  expending resources and giving everybody what they wantE) A) and B)
F) B) and D)

Question 6

Conflict can be functional, or a positive force, in all of the following situations except:

Accepted Answer

A)  when group and organizational cohesion is broken down
B)  when it stimulates creativity out of a friendly rivalry
C)  when it causes individuals or groups to better understand themselves and their contribution to the organization
D)  when it motivates people to changeE) C) and D)
F) None of the above

Question 7

Match the following:
-Accommodating

Accepted Answer

A)  Deliberate decision to take no action in resolving a conflict.
B)  Concerned about another person's goals more than your own so you give in to or assist the other person.
C)  You continue to pursue your goal despite the objection of someone else and the correctness of his/her position.
D)  Both parties to a conflict move toward each other.
E)  The disputing parties recognize that it is in their best interest to work together.F) B) and E)
G) A) and B)

Question 8

EI is defined as:

Accepted Answer

A)  any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement or opposition between two or more parties
B)  constructive agreement between two or more people
C)  the positive side of emotional quality
D)  the power to control one's emotions and perceive emotions in othersE) A) and D)
F) A) and B)

Question 9

Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?

Accepted Answer

A)  equal versus equal relationship
B)  high versus low relationship
C)  high versus middle versus low
D)  intergroupE) All of the above
F) A) and C)

Question 10

Match the following:
-Intrapersonal

Accepted Answer

A)  Person-role conflict is an example of this type of conflict.
B)  Offering an alternative explanation for the actual reason for failure.
C)  Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem.
D)  Redirecting one's grief onto someone else.
E)  A defense mechanism in which a person responds with pessimism to any attempt at solving the problem.F) B) and E)
G) A) and B)

Question 11

One occasion in which managers should work to stimulate conflict is when:

Accepted Answer

A)  there has been a tendency to over use the devil's advocate perspective
B)  group members are highly cohesive
C)  there is only one source of conflict
D)  the group suffers from groupthinkE) C) and D)
F) None of the above

Question 12

Which of the following is the best example of a where you might find an intergenerational conflict?

Accepted Answer

A)  Conflict between baseball's players' union and management
B)  Conflict over whether flexible employee benefit systems are needed
C)  Conflict over strategic decisions
D)  Conflict over work/home expectationsE) A) and C)
F) C) and D)

Question 13

What are ways of preventing and/or eliminating intergroup conflict within an organization?

Accepted Answer

One method is to appeal to a higher auth...

Question 14

Person-role conflicts typically stem from differences in _____ between the focal person and the organization or work group.

Accepted Answer

A)  language
B)  performance expectations
C)  experience
D)  valuesE) None of the above
F) A) and B)

Question 15

When two departments are in conflict but are also facing a common threat, the _____ style of conflict management is most appropriate.

Accepted Answer

A)  competing
B)  accommodation
C)  compromising
D)  collaboratingE) B) and D)
F) B) and C)

Question 16

Work units that are highly interdependent may be more prone to interunit conflict than two independent departments.

Accepted Answer

A) True 
 B)False

Question 17

Match the following:
-Rationalization

Accepted Answer

A)  Person-role conflict is an example of this type of conflict.
B)  Offering an alternative explanation for the actual reason for failure.
C)  Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem.
D)  Redirecting one's grief onto someone else.
E)  A defense mechanism in which a person responds with pessimism to any attempt at solving the problem.F) A) and B)
G) A) and C)

Question 18

The conflict that develops when a role behavior clashes with individual values is called:

Accepted Answer

A)  intrarole
B)  interrole
C)  person-role
D)  interpersonalE) B) and D)
F) All of the above

Question 19

The problem associated with the equal versus equal power relationship is:

Accepted Answer

A)  control versus autonomy
B)  role conflict
C)  stress
D)  suboptimizationE) B) and C)
F) A) and D)

Question 20

Conflict that occurs between two or more organizations is considered:

Accepted Answer

A)  intraorganizational conflict
B)  interorganizational conflict
C)  intergroup conflict
D)  interpersonal conflictE) A) and B)
F) A) and D)

Exam 13: Conflict and Negotiation

Conflict that occurs between two or more organizations is considered:

Correct AnswerverifiedShow Answer

Person-role conflicts typically stem from differences in _____ between the focal person and the organization or work group.

Correct AnswerverifiedShow Answer

Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?

Correct AnswerverifiedShow Answer

The problem associated with the equal versus equal power relationship is:

Correct AnswerverifiedShow Answer

When a child gets sick at school, the parent often must leave work to care for the child. This would be an example of:

Correct AnswerverifiedShow Answer

Match the following: -Rationalization

Correct AnswerverifiedShow Answer

Conflict can be functional, or a positive force, in all of the following situations except:

Correct AnswerverifiedShow Answer

Disagreements over wages and working conditions between a union and an employer are usually resolved through:

Correct AnswerverifiedShow Answer

The cooperative approach to conflict management leads to:

Correct AnswerverifiedShow Answer

The major problem associated with the high versus middle versus low power relationship is suboptimization.

Correct AnswerverifiedShow Answer

An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

Correct AnswerverifiedShow Answer

Match the following: -Intrapersonal

Correct AnswerverifiedShow Answer

The conflict that develops when a role behavior clashes with individual values is called:

Correct AnswerverifiedShow Answer

Work units that are highly interdependent may be more prone to interunit conflict than two independent departments.

Correct AnswerverifiedShow Answer

Match the following: -Accommodating

Correct AnswerverifiedShow Answer

What are ways of preventing and/or eliminating intergroup conflict within an organization?

Correct AnswerverifiedOne method is to appeal to a higher auth...View AnswerShow Answer

When two departments are in conflict but are also facing a common threat, the _____ style of conflict management is most appropriate.

Correct AnswerverifiedShow Answer

Which of the following is the best example of a where you might find an intergenerational conflict?

Correct AnswerverifiedShow Answer

One occasion in which managers should work to stimulate conflict is when:

Correct AnswerverifiedShow Answer

EI is defined as:

Correct AnswerverifiedShow Answer

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One method is to appeal to a higher auth...
View Answer

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