Question 1

Because of the continuous flow of potential employees into the labor market, recruiting usually is the easiest task for a human resource manager to accomplish.

Accepted Answer

A) True 
 B)False

Question 2

Unlike a traditional performance appraisal, a 360-degree review

Accepted Answer

A)   is performed by experts from outside the organization.
B)   provides feedback from all around the employee, including subordinates.
C)   uses only objective measures of performance.
D)   compares the performance of each worker to every other worker.E) A) and B)
F) A) and C)

Question 3

Which of the following statements about contingent workers is most accurate?

Accepted Answer

A)   More than 75 percent of contingent workers are employed in office-clerical work.
B)   The number of contingent workers in the U.S. has steadily declined over the past decade.
C)   U.S. labor laws require firms to offer contingent employees the same wages and benefits as other employees performing similar work.
D)   Companies will rely on contingent workers in an uncertain economy.E) A) and C)
F) B) and D)

Question 4

Minority groups have made great strides in creating networking associations. For example, Black Enterprise Magazine sponsors networking forums.

Accepted Answer

A) True 
 B)False

Question 5

Most management training programs include methods such as on-the-job coaching, understudy positions, job rotation, and off-the-job courses and training.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about team pay is the most accurate?

Accepted Answer

A)   Most managers are very satisfied with the team-based pay programs that are currently in place.
B)   Most managers have concluded that team pay methods are so complex and difficult to administer that they have gone back to pay plans based on rewarding workers for their individual achievements.
C)   Although individuals who make an outstanding contribution should be recognized and rewarded, a pay system based strictly on individual performance can undermine the cohesiveness teams need to meet their goals.
D)   Team pay plans should emphasize individual rewards since the team can succeed only if all individuals are highly motivated to work as hard as possible.E) A) and B)
F) B) and C)

Question 7

The purpose of ________ is to increase an employee's ability to perform productively.

Accepted Answer

A)   training and development
B)   employment tests
C)   contingency planning
D)   job enrichmentE) All of the above
F) A) and B)

Question 8

A(n)  ________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.

Accepted Answer

A)   ESOP
B)   green fair-way
C)   golden handshake
D)   silver liningE) A) and B)
F) A) and C)

Question 9

Davis is a project manager for a large construction company. Each day his job requires him to prepare detailed reports of the progress of current projects assigned to him. Since this responsibility is something that he does on a regular basis, the HR professional for his company would list it as part of the ________ for Davis's project management position.

Accepted Answer

A)   job description
B)   job specification
C)   human resource inventory
D)   job applicationE) All of the above
F) A) and D)

Question 10

Which of the following statements best describes the current view of the role of human resource management within a firm?

Accepted Answer

A)   Human resource management is largely a clerical function that involves keeping records, processing payroll, and making sure that federal regulations are met.
B)   Human resource management has become so complex that only highly trained specialists should make human resource decisions.
C)   Human resource management functions have become so important that in many firms all managers now perform them.
D)   Changes in technology have largely done away with the need for a separate human resource department.E) C) and D)
F) A) and D)

Question 11

Job simulation is used to train astronauts, airline pilots, and ship captains.

Accepted Answer

A) True 
 B)False

Question 12

The management team at McGowan Brothers want to make sure their decisions about compensation, promotions, and firings are based on sound information that meet legal requirements. One way for the company to achieve this objective would be to

Accepted Answer

A)   outsource all such decisions to an outside expert.
B)   establish an effective performance appraisal system.
C)   make sure that these decisions are not influenced by the employee's immediate supervisor.
D)   base all pay, promotion, and firing decisions on the Hay system.E) A) and D)
F) B) and C)

Question 13

Due to the secret nature of performance standards, employees are only permitted to review these standards at the time when they receive their appraisal.

Accepted Answer

A) True 
 B)False

Question 14

Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job-training as

Accepted Answer

A)   vestibule training.
B)   orienteering.
C)   apprenticeship training.
D)   mentoring.E) A) and B)
F) A) and C)

Question 15

Morgner Communications, a company that provides phone, Internet, and cable services for residential customers, experienced poor customer service ratings with its overseas call center. After reading this chapter, you would suggest that Morgner implement U.S.-based call agents. This will cost them a little more in office space and benefits, but it will certainly increase its customers' perception of their service.

Accepted Answer

A) True 
 B)False

Question 16

The last step of the human resource planning system is to

Accepted Answer

A)   publish a human resource inventory listing the names, ages, job titles, skills, and other pertinent information for all employees in the organization.
B)   develop an affirmative action statement to explain how the company will meet federal government guidelines on hiring and promotions.
C)   hold a general meeting to explain the impact of the plan to employees.
D)   establish a strategic plan for recruiting, selecting, training, appraising, compensating, and scheduling the labor force.E) B) and D)
F) A) and D)

Question 17

At a large law firm, Therese works daily as an administrative assistant from 9:00 a.m. until 1:00 p.m., when she is replaced by Elita who works from 1:00 until 5:00 p.m. The arrangement Therese and Elita have at the law firm is known as

Accepted Answer

A)   job enlargement.
B)   job sharing.
C)   job rotation.
D)   job allocation.E) B) and D)
F) A) and C)

Question 18

Which of the following statements about networking is the most accurate?

Accepted Answer

A)   White males are much more aware of the importance of networking than women and minorities.
B)   Although African American and Hispanic managers are becoming aware of the importance of networking, there are no organizations available to help them make networking connections.
C)   Women have more difficulty forming networks than men because they can be barred from male-only clubs and social organizations where much of the networking occurs.
D)   Students can begin building network connections in college, even before they take on their first, full-time professional jobs.E) A) and D)
F) All of the above

Question 19

Which of the following statements about early retirement is most accurate?

Accepted Answer

A)   Traditional early retirement plans are no longer legal because they represent age discrimination.
B)   An advantage of early retirement as a method of downsizing is that early retirement provides opportunities for younger employees to be promoted.
C)   Federal law requires firms to offer early retirement benefits to any worker who voluntarily offers to retire before the age of 60.
D)   Workers who receive an offer for early retirement are likely to gain by refusing the firm's first offer and holding out for a better deal.E) None of the above
F) C) and D)

Question 20

In their efforts to accommodate disabled workers, most firms experience difficulties with cultural changes, more so than with structural changes.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

A(n) ________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.

Correct Answer
verified

Which of the following statements about contingent workers is most accurate?

Correct Answer
verified

Most management training programs include methods such as on-the-job coaching, understudy positions, job rotation, and off-the-job courses and training.

Correct Answer
verified

Correct Answer
verified

Which of the following statements best describes the current view of the role of human resource management within a firm?

Correct Answer
verified

Job simulation is used to train astronauts, airline pilots, and ship captains.

Correct Answer
verified

Due to the secret nature of performance standards, employees are only permitted to review these standards at the time when they receive their appraisal.

Correct Answer
verified

Unlike a traditional performance appraisal, a 360-degree review

Correct Answer
verified

Which of the following statements about early retirement is most accurate?

Correct Answer
verified

Minority groups have made great strides in creating networking associations. For example, Black Enterprise Magazine sponsors networking forums.

Correct Answer
verified

In their efforts to accommodate disabled workers, most firms experience difficulties with cultural changes, more so than with structural changes.

Correct Answer
verified

Which of the following statements about team pay is the most accurate?

Correct Answer
verified

Correct Answer
verified

Which of the following statements about networking is the most accurate?

Correct Answer
verified

The purpose of ________ is to increase an employee's ability to perform productively.

Correct Answer
verified

The management team at McGowan Brothers want to make sure their decisions about compensation, promotions, and firings are based on sound information that meet legal requirements. One way for the company to achieve this objective would be to

Correct Answer
verified

Because of the continuous flow of potential employees into the labor market, recruiting usually is the easiest task for a human resource manager to accomplish.

Correct Answer
verified

At a large law firm, Therese works daily as an administrative assistant from 9:00 a.m. until 1:00 p.m., when she is replaced by Elita who works from 1:00 until 5:00 p.m. The arrangement Therese and Elita have at the law firm is known as

Correct Answer
verified

Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job-training as

Correct Answer
verified

The last step of the human resource planning system is to

Correct Answer
verified

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

A(n) ________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.

Correct AnswerverifiedShow Answer

Which of the following statements about contingent workers is most accurate?

Correct AnswerverifiedShow Answer

Most management training programs include methods such as on-the-job coaching, understudy positions, job rotation, and off-the-job courses and training.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements best describes the current view of the role of human resource management within a firm?

Correct AnswerverifiedShow Answer

Job simulation is used to train astronauts, airline pilots, and ship captains.

Correct AnswerverifiedShow Answer

Due to the secret nature of performance standards, employees are only permitted to review these standards at the time when they receive their appraisal.

Correct AnswerverifiedShow Answer

Unlike a traditional performance appraisal, a 360-degree review

Correct AnswerverifiedShow Answer

Which of the following statements about early retirement is most accurate?

Correct AnswerverifiedShow Answer

Minority groups have made great strides in creating networking associations. For example, Black Enterprise Magazine sponsors networking forums.

Correct AnswerverifiedShow Answer

In their efforts to accommodate disabled workers, most firms experience difficulties with cultural changes, more so than with structural changes.

Correct AnswerverifiedShow Answer

Which of the following statements about team pay is the most accurate?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements about networking is the most accurate?

Correct AnswerverifiedShow Answer

The purpose of ________ is to increase an employee's ability to perform productively.

Correct AnswerverifiedShow Answer

The management team at McGowan Brothers want to make sure their decisions about compensation, promotions, and firings are based on sound information that meet legal requirements. One way for the company to achieve this objective would be to

Correct AnswerverifiedShow Answer

Because of the continuous flow of potential employees into the labor market, recruiting usually is the easiest task for a human resource manager to accomplish.

Correct AnswerverifiedShow Answer

At a large law firm, Therese works daily as an administrative assistant from 9:00 a.m. until 1:00 p.m., when she is replaced by Elita who works from 1:00 until 5:00 p.m. The arrangement Therese and Elita have at the law firm is known as

Correct AnswerverifiedShow Answer

Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job-training as

Correct AnswerverifiedShow Answer

The last step of the human resource planning system is to

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified