Question 1

What is a supply chain planning system?

Accepted Answer

A)  views all areas up and down the supply chain in real time
B)  uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C)  ensures supply chain cohesion by automating the different activities of the supply chain
D)  occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) None of the above
F) A) and C)

Question 2

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Accepted Answer

A) True 
 B)False

Question 3

Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.

Accepted Answer

A) True 
 B)False

Question 4

Call scripting falls under the category of the sales department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 5

Plan, source, give, get, and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 6

Enterprise application integration (EAI) middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Accepted Answer

A) True 
 B)False

Question 7

Robotics supports materials management.

Accepted Answer

A) True 
 B)False

Question 8

What is collaborative demand planning?

Accepted Answer

A)  enables an organization to react more quickly to resolve supply chain issues
B)  applies technology to the activities in the order life cycle from inquiry to sale
C)  allows an organization to reduce the cost and time required during the design process of a product
D)  helps organizations reduce their investment in inventory while improving customer satisfaction through product availabilityE) None of the above
F) A) and B)

Question 9

Procurement can help a company answer the following question-what quantity of raw materials should we purchase to minimize spoilage?

Accepted Answer

A) True 
 B)False

Question 10

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following represents sales force automation?

Accepted Answer

A)  helping an organization identify its customers across applications
B)  selling additional products or services to a customer
C)  tracking all of the steps in the sales process automatically
D)  selling larger products or services to a customerE) A) and D)
F) A) and B)

Question 12

Uplift modeling gathers product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 13

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Accepted Answer

A)  business intelligence
B)  ebusiness
C)  customer relationship management
D)  supply chain managementE) A) and D)
F) None of the above

Question 14

Drones support logistics.

Accepted Answer

A) True 
 B)False

Question 15

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Accepted Answer

A) True 
 B)False

Question 16

Back-office operations deal directly with the customer.

Accepted Answer

A) True 
 B)False

Question 17

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Accepted Answer

A) True 
 B)False

Question 18

3D printing supports materials management.

Accepted Answer

A) True 
 B)False

Question 19

Supply chain visibility is the ability to view all areas up and down the supply chain.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not a current CRM trend?

Accepted Answer

A)  partner relationship management
B)  supplier relationship management
C)  employee relationship management
D)  distributor relationship managementE) All of the above
F) B) and D)

Exam 8: Enterprise Applications: Business Communications

Enterprise application integration (EAI) middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Correct AnswerverifiedShow Answer

Plan, source, give, get, and return are the five basic supply chain management components.

Correct AnswerverifiedShow Answer

Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.

Correct AnswerverifiedShow Answer

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Correct AnswerverifiedShow Answer

Robotics supports materials management.

Correct AnswerverifiedShow Answer

Which of the following is not a current CRM trend?

Correct AnswerverifiedShow Answer

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Correct AnswerverifiedShow Answer

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Correct AnswerverifiedShow Answer

Call scripting falls under the category of the sales department's CRM tools.

Correct AnswerverifiedShow Answer

Uplift modeling gathers product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

Correct AnswerverifiedShow Answer

Supply chain visibility is the ability to view all areas up and down the supply chain.

Correct AnswerverifiedShow Answer

Drones support logistics.

Correct AnswerverifiedShow Answer

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Correct AnswerverifiedShow Answer

What is collaborative demand planning?

Correct AnswerverifiedShow Answer

Procurement can help a company answer the following question-what quantity of raw materials should we purchase to minimize spoilage?

Correct AnswerverifiedShow Answer

Back-office operations deal directly with the customer.

Correct AnswerverifiedShow Answer

What is a supply chain planning system?

Correct AnswerverifiedShow Answer

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

Correct AnswerverifiedShow Answer

Which of the following represents sales force automation?

Correct AnswerverifiedShow Answer

3D printing supports materials management.

Correct AnswerverifiedShow Answer

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