Question 1

In the context of creating a complete business message,which of the following is true?

Accepted Answer

A)   Providing too much information can distract the readers and weigh a business document down.
B)   Using action verbs focuses on the goal of coordinating action in the workplace and livens up your writing.
C)   Using longer,more unusual words to "sound smart" can increase the credibility of your message.
D)   Using the passive voice allows for faster processing by the readers,because most people naturally think in that structure.
E)   Relying on parallel language can distract the readers from the main message you want to deliver.F) A) and B)
G) A) and C)

Question 2

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Accepted Answer

A) True 
 B)False

Question 3

Julio has a long paragraph that describes the two main causes of employee absenteeism and gives a suggestion to address each cause.Ideally,how many paragraphs does Julio need to cover this material?

Accepted Answer

A)   one
B)   two
C)   three
D)   four
E)   fiveF) None of the above
G) B) and D)

Question 4

The more specific you are,the more likely your readers are to become impatient and begin skimming your message.

Accepted Answer

A) True 
 B)False

Question 5

Which statement about buzzwords is true?

Accepted Answer

A)   They make text more active.
B)   They are trite due to overuse.
C)   They have very technical meanings.
D)   They shorten the length of the message.
E)   They improve a message's accuracy.F) A) and D)
G) C) and D)

Question 6

For most written business communications,the first consideration should be to

Accepted Answer

A)   present the message in a visually appealing manner.
B)   get the message across in an easy-to-read manner.
C)   select the facts in a persuasive manner.
D)   construct the message in passive voice.
E)   demonstrate how much of an expert you are.F) A) and D)
G) A) and E)

Question 7

The closer you match your writing style to the way your readers think and talk,the easier it is for them to process the information you present.

Accepted Answer

A) True 
 B)False

Question 8

What techniques can a business writer use to make series and lists easier for readers to comprehend?

Accepted Answer

Parallel language is one way to make ser...

Question 9

Why is it necessary to ensure that business messages are accurate?

Accepted Answer

Accuracy is a basic objective of all bus...

Question 10

It becomes easier for your readers to process the information you present when you

Accepted Answer

A)   match your writing style to the way your readers think and talk.
B)   use prepositional phrases extensively as they increase the clarity of the message.
C)   choose long and obscure words to pique their curiosity.
D)   avoid using parallel language,which makes it difficult to distinguish between the information provided.
E)   include a lot of text in your message and very little white space.F) A) and C)
G) None of the above

Question 11

The more you use special formatting,such as italics or underlining,the more likely you are to communicate your emphasis to your reader.

Accepted Answer

A) True 
 B)False  False

Question 12

List three ways of ensuring the completeness of business messages.

Accepted Answer

One can ensure the completeness of business messages by (1)providing all relevant information, (2)being accurate,and (3)being specific.

Question 13

Chun has designed a flyer to invite employees to a workshop about time management.She wants to know if it is inviting and clear.Which of the following colleagues could provide the best feedback?

Accepted Answer

A)   a colleague in the Human Resources Department
B)   a colleague in the Shipping Department
C)   a colleague in the Legal Department
D)   a colleague on the Executive Committee
E)   a colleague in the Marketing DepartmentF) B) and E)
G) A) and D)

Question 14

Andre,the floor manager of a packing plant,is under pressure from his boss to increase productivity.He circulates a memo telling all of his workers that they need to increase the number of units packed each hour.After a month,production has not changed significantly.What went wrong in his communication?

Accepted Answer

A)   He did not explain the pressure he was under.
B)   His message was not concise enough.
C)   He used a memo instead of a more formal document.
D)   His message did not set a clear and specific production target.
E)   His message was not friendly enough.F) A) and B)
G) None of the above

Question 15

Discuss two ways of reducing the overall word count in business messages.Give specific examples of each.

Accepted Answer

One way to reduce word count and make bu...

Question 16

Sentences that begin with "it is" or "there are" generally contain more words than necessary.

Accepted Answer

A) True 
 B)False

Question 17

In order to be accurate,a business message must be

Accepted Answer

A)   concise.
B)   exact.
C)   short.
D)   redundant.
E)   general.F) C) and E)
G) A) and C)

Question 18

What impact does beginning sentences with "it is" or "there are" have on a business message?

Accepted Answer

A)   The message is less precise because it is wordy and lacks a specific subject.
B)   The message is less precise because it contains figurative,not literal,meanings.
C)   The message is more concise because those are brief phrases.
D)   The message is more active because the second word is a verb.
E)   The message is less natural sounding because it is not parallel.F) All of the above
G) C) and D) A

Question 19

One way to solve the problem of overly lengthy paragraphs is to

Accepted Answer

A)   include more figures of speech.
B)   focus on one idea or topic in each paragraph.
C)   use passive voice instead of active.
D)   start more sentences with "There is."
E)   replace verbs with prepositional phrases.F) A) and D)
G) C) and E)

Question 20

Dale has written a proposal for a new initiative.Which of the following will help him evaluate how his message will impact stakeholders?

Accepted Answer

A)   doing a first pass of proofreading
B)   applying the FAIR test
C)   doing a second pass of proofreading
D)   consulting the design department
E)   using the AIM planning processF) A) and B)
G) C) and E)

Exam 6: Improving Readability With Style and Design

In the context of creating a complete business message,which of the following is true?

Correct Answer
verified

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Correct Answer
verified

Julio has a long paragraph that describes the two main causes of employee absenteeism and gives a suggestion to address each cause.Ideally,how many paragraphs does Julio need to cover this material?

Correct Answer
verified

The more specific you are,the more likely your readers are to become impatient and begin skimming your message.

Correct Answer
verified

Which statement about buzzwords is true?

Correct Answer
verified

For most written business communications,the first consideration should be to

Correct Answer
verified

The closer you match your writing style to the way your readers think and talk,the easier it is for them to process the information you present.

Correct Answer
verified

What techniques can a business writer use to make series and lists easier for readers to comprehend?

Correct Answer
verified
Parallel language is one way to make ser...
View Answer

Why is it necessary to ensure that business messages are accurate?

Correct Answer
verified
Accuracy is a basic objective of all bus...
View Answer

It becomes easier for your readers to process the information you present when you

Correct Answer
verified

The more you use special formatting,such as italics or underlining,the more likely you are to communicate your emphasis to your reader.

Correct Answer
verified
False

List three ways of ensuring the completeness of business messages.

Correct Answer
verified
One can ensure the completeness of business messages by (1)providing all relevant information, (2)being accurate,and (3)being specific.

Chun has designed a flyer to invite employees to a workshop about time management.She wants to know if it is inviting and clear.Which of the following colleagues could provide the best feedback?

Correct Answer
verified

Correct Answer
verified

Discuss two ways of reducing the overall word count in business messages.Give specific examples of each.

Correct Answer
verified
One way to reduce word count and make bu...
View Answer

Sentences that begin with "it is" or "there are" generally contain more words than necessary.

Correct Answer
verified

In order to be accurate,a business message must be

Correct Answer
verified

What impact does beginning sentences with "it is" or "there are" have on a business message?

Correct Answer
verified
A

One way to solve the problem of overly lengthy paragraphs is to

Correct Answer
verified

Dale has written a proposal for a new initiative.Which of the following will help him evaluate how his message will impact stakeholders?

Correct Answer
verified

Exam 6: Improving Readability With Style and Design

In the context of creating a complete business message,which of the following is true?

Correct AnswerverifiedShow Answer

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Correct AnswerverifiedShow Answer

Julio has a long paragraph that describes the two main causes of employee absenteeism and gives a suggestion to address each cause.Ideally,how many paragraphs does Julio need to cover this material?

Correct AnswerverifiedShow Answer

The more specific you are,the more likely your readers are to become impatient and begin skimming your message.

Correct AnswerverifiedShow Answer

Which statement about buzzwords is true?

Correct AnswerverifiedShow Answer

For most written business communications,the first consideration should be to

Correct AnswerverifiedShow Answer

The closer you match your writing style to the way your readers think and talk,the easier it is for them to process the information you present.

Correct AnswerverifiedShow Answer

What techniques can a business writer use to make series and lists easier for readers to comprehend?

Correct AnswerverifiedParallel language is one way to make ser...View AnswerShow Answer

Why is it necessary to ensure that business messages are accurate?

Correct AnswerverifiedAccuracy is a basic objective of all bus...View AnswerShow Answer

It becomes easier for your readers to process the information you present when you

Correct AnswerverifiedShow Answer

The more you use special formatting,such as italics or underlining,the more likely you are to communicate your emphasis to your reader.

Correct AnswerverifiedFalse

List three ways of ensuring the completeness of business messages.

Correct AnswerverifiedOne can ensure the completeness of business messages by (1)providing all relevant information, (2)being accurate,and (3)being specific.

Chun has designed a flyer to invite employees to a workshop about time management.She wants to know if it is inviting and clear.Which of the following colleagues could provide the best feedback?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Discuss two ways of reducing the overall word count in business messages.Give specific examples of each.

Correct AnswerverifiedOne way to reduce word count and make bu...View AnswerShow Answer

Sentences that begin with "it is" or "there are" generally contain more words than necessary.

Correct AnswerverifiedShow Answer

In order to be accurate,a business message must be

Correct AnswerverifiedShow Answer

What impact does beginning sentences with "it is" or "there are" have on a business message?

Correct AnswerverifiedA

One way to solve the problem of overly lengthy paragraphs is to

Correct AnswerverifiedShow Answer

Dale has written a proposal for a new initiative.Which of the following will help him evaluate how his message will impact stakeholders?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Parallel language is one way to make ser...
View Answer

Correct Answer
verified
Accuracy is a basic objective of all bus...
View Answer

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified
One can ensure the completeness of business messages by (1)providing all relevant information, (2)being accurate,and (3)being specific.

Correct Answer
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Correct Answer
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Correct Answer
verified
One way to reduce word count and make bu...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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A

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Correct Answer
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