Question 1

An HR dashboard is a series of indicators that:

Accepted Answer

A)  only HR managers have access to.
B)  requires communication via an extranet.
C)  allows the public to understand the HR policies of a company.
D)  enables workforce analytics and evidence-based HR.
E)  helps managers hire new employees based on secondary data.F) A) and E)
G) A) and C)

Question 2

Which of the following is a prediction about legal issues regarding employment in the U.S.?

Accepted Answer

A)  The emphasis on eliminating discrimination is likely to end.
B)  The focus will turn away from pre-employment tests.
C)  There will be more focus on criminal background screening.
D)  There are likely to be lesser challenges to race discrimination.
E)  There will be less emphasis on discrimination against veterans.F) All of the above
G) None of the above

Question 3

When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts on _____.

Accepted Answer

A)  social responsibility
B)  environmental issues
C)  expanding into foreign markets
D)  developing HR dashboards
E)  integrating technology and social systemsF) A) and B)
G) None of the above

Question 4

Orientation and skills training are responsibilities of HR personnel involved in analysis and design of work.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a concern caused by Gen-Y generation employees using social networking tools?

Accepted Answer

A)  Knowledge sharing is suppressed
B)  Creating online expert communities
C)  Loss of expert knowledge
D)  Best practices are not shared
E)  Lower productivityF) A) and B)
G) A) and C)

Question 6

Organizations that pursue a _____ strategy pursue the "triple bottom line" of economic, social, and environmental benefits.

Accepted Answer

A)  business
B)  corporate
C)  sustainable
D)  communal
E)  profitF) C) and D)
G) D) and E)

Question 7

Which competency is an HR personnel said to have if he is able to act personally and professionally with integrity and accountability?

Accepted Answer

A)  Critical evaluation
B)  Consultation
C)  Business acumen
D)  Communication
E)  Ethical practiceF) D) and E)
G) B) and C)

Question 8

Which of the following is a prediction about legal issues in the workplace in the U.S.?

Accepted Answer

A)  Workplace safety will receive lesser attention.
B)  HR professionals will work independently without legal counsel.
C)  There will be no penalty for not providing health care coverage.
D)  Reporting and inspection requirements will decrease.
E)  Health care reform will drive compliance issues.F) B) and D)
G) B) and C)

Question 9

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in _____.

Accepted Answer

A)  relationship management
B)  organizational navigation
C)  business acumen
D)  business communication
E)  ethical practiceF) C) and D)
G) A) and D)

Question 10

Sustainability refers to the ability of a company to:

Accepted Answer

A)  meet its business needs at the cost of environmental responsibilities.
B)  pursue economic goals despite social and ethical concerns.
C)  develop socially responsible strategies at the cost of profits.
D)  sacrifice its business and other needs to support the needs of its competitors.
E)  meet its needs without sacrificing the ability of future generations to meet theirs.F) A) and D)
G) A) and E)

Question 11

_____ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.

Accepted Answer

A)  Total quality management
B)  Financial management
C)  Human resource management
D)  Production and operations management
E)  Competency managementF) B) and C)
G) C) and D)

Question 12

A company that adopts total quality management (TQM)trains only selected employees in quality.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is true about the composition of the U.S. labor force in the next decade?

Accepted Answer

A)  Immigration will cease to affect the size and diversity of the workforce.
B)  The largest proportion of the labor force is expected to be in the age group of 16-24 years.
C)  The percentage of highly skilled immigrants will continue to remain lower than the percentage of low skilled immigrants.
D)  The median age of the labor force will increase to the highest number ever.
E)  The high cost of health insurance and decrease in health benefits will cause many employees to quit working.F) A) and D)
G) C) and D)

Question 14

Which one of the following is true about the Six Sigma process?

Accepted Answer

A)  It focuses on the end product of employee satisfaction.
B)  It terminates once the processes have been brought within the Six Sigma standards.
C)  It strives to attain quality through supervision of daily work and not through training.
D)  It discourages employees from lean thinking.
E)  It aims to create a total business focus on serving the customer.F) B) and E)
G) A) and B)

Question 15

Which of following is true of lean thinking?

Accepted Answer

A)  It is a way to do minimal work with highest attention and care for details.
B)  It aims to deliver the best customer service while compromising on volume and quantity.
C)  It is a way to create quality products and services using maximum resources.
D)  It aims to do more with less effort, time, space, and equipment.
E)  It is discouraged by training and quality programs.F) A) and D)
G) D) and E)

Question 16

Trade secrets are an example of _____ capital.

Accepted Answer

A)  social
B)  customer
C)  human
D)  intellectual
E)  financialF) None of the above
G) A) and D)

Question 17

Jake, the CEO of a company, appraises his managers based on how well they empower their employees. Which of the following managers is Jake likely to rate the highest in this regard?

Accepted Answer

A)  Ben, who gives clear instructions to his subordinates and expects them to follow the orders exactly as given
B)  Melody, who asks her subordinates to always check with her before making any decisions
C)  John, who prefers that members of his team always report to him what they do through the day
D)  Zara, who assigns responsibility to her subordinates and intervenes only when there is a need
E)  Dave, who assigns complete authority to his subordinates and does not offer any guidanceF) A) and E)
G) A) and C)

Question 18

Which of the following activities is part of the assessment and development of human resources dimension of HRM practices?

Accepted Answer

A)  Training employees to have the skills needed to perform their jobs
B)  Identifying human resource requirements
C)  Ensuring that HRM practices comply with federal, state, and local laws
D)  Creating an employment relationship and work environment that benefits the company
E)  Creating pay systems as well as providing employees with benefitsF) C) and D)
G) A) and D)

Question 19

What is the purpose of the Malcolm Baldrige Award? Describe the application and evaluation process, and list the seven characteristics that companies are scored for in the examination.

Accepted Answer

The Baldrige Award, created by public la...

Question 20

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success?

Accepted Answer

A)  Relationship management
B)  HR technical expertise
C)  Organizational navigation
D)  Ethical practice
E)  Business acumenF) A) and E)
G) All of the above

Exam 1: Human Resource Management: Gaining a Competitive Advantage

Which of the following is a prediction about legal issues regarding employment in the U.S.?

Correct AnswerverifiedShow Answer

Organizations that pursue a _____ strategy pursue the "triple bottom line" of economic, social, and environmental benefits.

Correct AnswerverifiedShow Answer

Which of the following statements is true about the composition of the U.S. labor force in the next decade?

Correct AnswerverifiedShow Answer

Which of the following is a prediction about legal issues in the workplace in the U.S.?

Correct AnswerverifiedShow Answer

Which of the following activities is part of the assessment and development of human resources dimension of HRM practices?

Correct AnswerverifiedShow Answer

Which competency is an HR personnel said to have if he is able to act personally and professionally with integrity and accountability?

Correct AnswerverifiedShow Answer

When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts on _____.

Correct AnswerverifiedShow Answer

Which of the following is a concern caused by Gen-Y generation employees using social networking tools?

Correct AnswerverifiedShow Answer

Which one of the following is true about the Six Sigma process?

Correct AnswerverifiedShow Answer

Jake, the CEO of a company, appraises his managers based on how well they empower their employees. Which of the following managers is Jake likely to rate the highest in this regard?

Correct AnswerverifiedShow Answer

What is the purpose of the Malcolm Baldrige Award? Describe the application and evaluation process, and list the seven characteristics that companies are scored for in the examination.

Correct AnswerverifiedThe Baldrige Award, created by public la...View AnswerShow Answer

A company that adopts total quality management (TQM)trains only selected employees in quality.

Correct AnswerverifiedShow Answer

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in _____.

Correct AnswerverifiedShow Answer

An HR dashboard is a series of indicators that:

Correct AnswerverifiedShow Answer

Sustainability refers to the ability of a company to:

Correct AnswerverifiedShow Answer

Orientation and skills training are responsibilities of HR personnel involved in analysis and design of work.

Correct AnswerverifiedShow Answer

Which of following is true of lean thinking?

Correct AnswerverifiedShow Answer

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success?

Correct AnswerverifiedShow Answer

_____ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.

Correct AnswerverifiedShow Answer

Trade secrets are an example of _____ capital.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The Baldrige Award, created by public la...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified