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Exam 4: Workplace Emotions, Attitudes, and Stress

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Question 51

Multiple Choice

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A person's evaluation of his or her job and work context is called:

A) job satisfaction.
B) emotional intelligence.
C) affective commitment.
D) cognitive dissonance.
E) emotions.

F) B) and C)
G) B) and E)

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Question 52

Multiple Choice

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Awareness of one's emotions and the emotions of others are elements of:

A) affective commitment.
B) emotional labour.
C) emotional intelligence.
D) continuance commitment.
E) the circumplex model of emotions.

F) A) and E)
G) D) and E)

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Question 53

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The two types of organizational commitment are affective and afflictive.

Emotions are brief events or "episodes".HYPERLINK ""

Low task control reduces stress.

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients,colleagues,and other people.

Moods tend to be longer-term emotional states.

Having a positive self-concept protects us from stress.

Management of others' emotions is:

In the final stage of job burnout,affected employees quit their jobs.

The norms and expectations governing emotional display rules are similar around the world.

Which of the following best represents the most common linkage between attitudes and behaviour?

Employees experience task control stressors when they work in a job that:

For many years,a financial investment firm focused on cognitive intelligence to promote the best employees into management positions.These people proved to be very good at derivatives and other forms of financial analysis.Now,some executives believe that the investment firm should promote people into management based more on their emotional intelligence.Explain why emotional intelligence might be a good (or better)predictor of management ability than the employee's cognitive intelligence.

A senior executive in your organization read an older organizational behaviour textbook,which concluded that there is little relationship between job satisfaction and job performance.The senior executive now believes that it is a waste of time and money to have 'happy workers'.Instead,the executive is recommending finding ways to improve productivity without any consideration for employee well-being (beyond legal requirements).The company president is concerned that the executive's information may convince other members of the management committee to take a similar harsh view.Provide three different arguments why companies should try to maintain a reasonable level of job satisfaction among employees in this organization.

The Director of Nursing at Smalltown General Hospital claims that several nurses are experiencing job burnout.Describe the three components of this job burnout that should be evident from these nurses.Your description of each component should include an example related to nursing.Also,briefly identify two possible characteristics of nursing that might have contributed to this job burnout.

The general adaptation syndrome describes the consequences of stress.

The four dimensions of emotional intelligence form a hierarchy.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.