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Exam 18: Managing Quality and Performance

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Question 41

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Compare hierarchical control with decentralized control.

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Bureaucratic control uses rules, policie...

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Question 42

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A(n) ____________________ ratio indicates an organization's ability to meet its current debt obligations.

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Question 43

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____ provide the basic information used for financial control of an organization.

All of the following are major perspectives of the Balanced Scorecard EXCEPT:

Identify and briefly describe each of the common financial ratios addressed in your text.

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

Which of the following includes anticipated and actual expenses for a responsibility center?

Zachary, a manager at ExecuComp, receives quarterly reports, which tracks his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

The ____ ratio refers to the ability of the organization to meet its current debt obligation.

The percentage representing what a company earned from its assets is called ____________________.

Total quality management is most consistent with

A(n) ____________________ ratio measures internal performance with respect to key activities defined by management.

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of

Six Sigma is most beneficial when employees have challenging jobs.

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

The firm's financial performance for a given time period is shown on the ____________________.

A group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities refers to a quality team.

The ____ is purchase orders divided by customer inquiries.