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Exam 9: Conflict and Negotiation

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Question 41

True/False

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As the necessity for technical expertise in all areas of organizations grows,staff roles might be expected to expand,and line and staff conflicts might be expected to decrease.

A) True
B) False

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Question 42

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If differences between groups are serious,smoothing ___________.

A) is a means for a long term solution
B) provides both long and short term benefits
C) is at best a short-run solution
D) may be best when the conflict is of a line-staff nature

E) B) and C)
F) A) and C)

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Question 43

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A manager's goal should be to come to the negotiations with a full appreciation of the ___________ that drive the other side's actions.

The use of authority may be the single best means to resolve intergroup conflict.

Due to an economic downturn,Big Corp (BC) is facing potential bankruptcy and closure.In an emergency meeting with management,the union representing BC's hourly workforce agrees to a 20% pay cut to help save the company.This situation is an example of the ___________ technique for problem resolution.

Jan and Sam disagree on the goals they believe the team should pursue.This is an example of ___________ conflict.

Jan attaches assembly A to assembly B with five bolts then passes it along to Pat for packaging.This is an example of ___________.

Conflicts between staff specialists and line generalists are probably the most common form of intergroup conflict.

Pat has been described as "tough under a cloak of amiability,likability,and affability." This profile best fits the _______ personality type.

When limited-resource situations are created to be win-lose competitions,the resulting competition is typically functional.

When arbitration is used,the arbiter and not the parties in conflict decides the solution.

Negotiation and compromise have the same meaning to most Americans.

In negotiations,the "limited performer" personality type is dependent on past precedents for confidence in decision making.

The greater the number of options that can be identified,___________.