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Which of the following terms refers to a group of products that consumers are likely to use together or perceive as similar in some way?


A) Product mix
B) Product line
C) Product portfolio
D) Niche market
E) Market mix

F) B) and E)
G) None of the above

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Which of the following is true of a SWOT analysis?


A) It is typically performed by lower-level managers.
B) It is used to design a firm's mission and objectives.
C) It is independent of social and political factors.
D) It is designed to help a firm determine its own strengths.
E) It is usually conducted in the control phase of a market plan.

F) C) and E)
G) A) and E)

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Uncle Steve Inc.,a chain of restaurants,opens a new outlet near an industrial complex.This helps it to attract many customers as there is no other restaurant in the vicinity.In this case,the decision to open a new outlet in this area is a part of the firm's strategy on:


A) place.
B) product.
C) price.
D) promotion.
E) power.

F) A) and B)
G) B) and D)

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Organizations achieve sustainable competitive advantage through operational excellence.

A) True
B) False

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In a SWOT analysis,which of the following is considered a company's strength?


A) Presence of wide distribution networks
B) Attractiveness of the industry
C) Market exit of a competitor
D) Favourable political changes
E) Acquiring another firm and gaining market access

F) A) and C)
G) D) and E)

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Emily regularly chooses Argo Airlines for her travels.The company values her preference and rewards her with loyalty points.It would entitle Emily for reduced ticket rates for certain flights.Through this offer,the company succeeds in retaining a regular user.In this scenario,which of the following is used by Argo Airlines to achieve sustainable competitive advantage?


A) Operational excellence
B) Product excellence
C) Diversification excellence
D) Locational excellence
E) Customer excellence

F) C) and D)
G) C) and E)

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E

Advertising campaigns by businesses is an example of promotion.

A) True
B) False

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Explain target marketing and provide an example of it.

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Target marketing is the process of evaluating the attractiveness of various segments and then deciding which to pursue as a market.For example,Beau,a manufacturer of cosmetics,realizes that its products are mostly sought by teenagers and directs the bulk of its marketing efforts towards that group.Students' examples will vary.

In the context of the Boston Consulting Group (BCG) portfolio analysis,which of the following is a similarity between the products represented by a star and a question mark?


A) Both serve high growth-rate markets.
B) Both have a significant market share in their respective markets.
C) Both generate considerable revenue for their respective firms.
D) Both have surplus resources remaining after production.
E) Both are used to boost the sales of other products.

F) All of the above
G) B) and C)

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Which of the following best describes a market penetration strategy?


A) Introducing the existing products in a new market segment
B) Exploring new geographical markets
C) Introducing a new product in a new target market
D) Obtaining new customers from an existing target market
E) Introducing an innovative product in an existing target market

F) B) and C)
G) C) and D)

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Briefly explain the final step in the marketing planning process.

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The final step in the planning process i...

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Which of the following is an example of a diversification strategy?


A) A firm introduces its current products to a new set of customers.
B) A company markets an innovative product by using its existing network.
C) A firm introduces a new product to a segment that is currently not served.
D) A company exports its products to a new geographical location.
E) A firm intensifies its marketing activities to increase the sale of its current offerings.

F) B) and D)
G) B) and C)

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Tectron Computers Inc.,a manufacturer of desktop computers and peripherals,focuses on efficient coordination in every stage of production and delivery and ensures that customers' demands are met within the target time.This precision makes Tectron a favourite choice among customers.Given this information,which of the following does the company use to achieve sustainable competitive advantage?


A) Product excellence
B) Customer excellence
C) Operational excellence
D) Diversification excellence
E) Locational excellence

F) A) and B)
G) A) and C)

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What is a market segment?

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A market segment is ...

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In the context of the Boston Consulting Group (BCG) analysis,a firm whose offering is a star in an industry should:


A) consider resource investments to fuel rapid growth.
B) disinvest partly from the business.
C) stop doing business in the industry.
D) refrain from allocating excess funds to existing services.
E) transfer its resources to other strategic business units.

F) A) and B)
G) C) and D)

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Adams Industries Inc.is a firm that manufactures and markets kitchen appliances in the northern part of Belvier.As part of its expansion program,the company decides to introduce its existing range of products in the southern parts of Belvier.In this scenario,the strategy applied by the company is:


A) product diversification.
B) market development.
C) market penetration.
D) product development.
E) product intensification.

F) B) and D)
G) C) and D)

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Which of the following is considered a threat to an organization?


A) Little brand recognition among customers
B) Lack of technical talent within the organization
C) Lack of financial resources
D) A narrow customer base
E) A new technology invented by a competitor

F) C) and D)
G) A) and B)

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Balter Technologies Inc.is a firm that manufactures innovative computer accessories.The company organizes a media campaign to increase the public awareness about its products.Which of the following elements of a marketing mix is used by Balter Technologies in this case to communicate the value of its offerings?


A) Product
B) Price
C) Promotion
D) Place
E) Process

F) C) and D)
G) A) and E)

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C

A product with a low market share that competes in a high-growth market is called a dog.

A) True
B) False

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Customer excellence focuses on:


A) having a good physical location and Internet presence.
B) carrying out effective branding and positioning.
C) having products with high perceived value.
D) retaining loyal buyers and providing excellent service.
E) maintaining efficient operations and an excellent supply chain.

F) A) and C)
G) A) and E)

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