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Which of the following statements best describes the key difference between merchant wholesalers and agents and brokers?


A) Merchant wholesalers don't perform all channel functions whereas agents and brokers do.
B) Agents and brokers only deal with consumer channels.
C) Agents and brokers make their profits based on the sales of merchandise they own, while merchant wholesalers make profits based on fees paid for their services.
D) Merchant wholesalers take title to merchandise whereas agents and brokers do not.
E) Agents and brokers take title to merchandise whereas merchant wholesalers do not.

F) None of the above
G) C) and D)

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Name each of the four utilities offered by retailing and with each, identify a retailer that provides that utility.

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The four utilities retailing offers are:...

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Explain the difference between breadth of line and depth of line. Be sure to include the definition of scrambled merchandising in your explanation.

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Breadth of line means the store carries ...

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A retailer bought a collectible Precious Moments figurine for $26. She sets the initial selling price at $60. The final selling price was $52. What was the original markup?


A) $8
B) $13
C) $26
D) $34
E) $86

F) C) and D)
G) B) and C)

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A financial indicator used to compare the increase in sales of stores that have been open for the same period of time is referred to as __________.


A) return on investment
B) percentage of markup
C) gross profit
D) sales per square foot
E) same-store sales growth

F) All of the above
G) A) and B)

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The Mall of America is an example of which type of setting for a store location?


A) central business district
B) regional shopping center
C) community shopping center
D) strip mall
E) power center

F) A) and E)
G) B) and D)

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Scrambled merchandising refers to


A) displaying merchandise throughout a store rather than keeping all similar items together in rows on a shelf or point of purchase displays.
B) offering several unrelated product lines in a single store.
C) changing where items are displayed in a store to create customer interest to a variety of product lines.
D) offering several related product lines in multiple stores.
E) offering several related product lines in a single store

F) B) and D)
G) A) and D)

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The West Edmonton Mall in Alberta, Canada is a conglomerate of more than 800 stores, the world's largest indoor amusement park, more than 100 restaurants, a movie complex, and two hotels. This retail complex is the largest example of a(n) __________.


A) regional shopping center
B) urban microcenter
C) megaplex
D) hypermarket
E) supercenter

F) A) and E)
G) C) and D)

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    -According to Figure 13-4 above, where would you find the highest prices, margins, and status? A)  A B)  B C)  C D)  D E)  A and D -According to Figure 13-4 above, where would you find the highest prices, margins, and status?


A) A
B) B
C) C
D) D
E) A and D

F) A) and B)
G) B) and E)

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In retailing, a form of ownership that involves multiple outlets under common ownership is referred to as a(n)


A) corporate chain.
B) consumer cooperative.
C) contractual system.
D) independent retailer.
E) administered system.

F) None of the above
G) A) and E)

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Nordstrom Rack and the Gap Factory Store allow retailers to sell excess merchandise and still maintain an image of offering merchandise at full price in their primary stores. These are referred to as __________.


A) extreme value retailers
B) warehouse clubs
C) discount houses
D) outlet stores
E) community shopping centers

F) C) and E)
G) C) and D)

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The use of displays, coupons, product samples, and other brand communications to influence shopping behavior in a store is referred to as


A) functional qualities.
B) level of service.
C) shopper marketing.
D) lifestyle attributes.
E) psychographic elements.

F) A) and D)
G) C) and D)

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An approach to managing the assortment of merchandise in which a manager is assigned the responsibility for selecting all products that consumers in a market segment might view as substitutes for each other, with the objective of maximizing sales and profits in the category, is referred to as __________.


A) capacity management
B) product management
C) retail inventory management
D) category management
E) automated inventory control

F) C) and D)
G) None of the above

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What is off-price retailing? Identify and give an example an off-price retailer.

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Off-price retailing involves selling bra...

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Consumers often view central business district shopping as less convenient because of the lack of parking, higher crime rates, and __________.


A) out-dated stores
B) a lack of ambiance
C) fewer quality restaurants
D) few public restrooms
E) exposure to the weather

F) All of the above
G) A) and D)

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Enterprise car rental agency differentiates itself from other similar agencies by providing a delivery service. This delivery service is particularly valuable to someone who has been left stranded without transportation. By making it easy to rent temporary transportation, Enterprise is emphasizing which utility?


A) form
B) product
C) service
D) possession
E) convenience

F) C) and D)
G) A) and C)

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Many retailers take a markdown as soon as sales fall to free valuable selling space and cash. This illustrates one tactic for handling the __________ of markdowns.


A) timing
B) demand
C) availability
D) bargain hunting
E) customer value

F) C) and D)
G) A) and C)

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Retailing is an important marketing activity. Not only do producers and consumers meet through retailing actions, but retailing also creates __________.


A) the nation's largest source of tax revenues
B) the largest source of charitable contributions
C) limited utilities for consumers
D) customer value
E) a sense of community

F) A) and D)
G) C) and E)

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Stores like Dillard's, Macy's, and Neiman Marcus carry a wide range of different types of products but not an extensive number of items within each type. These retailers are known as __________.


A) limited-line stores
B) scrambled merchandise stores
C) hypermarkets
D) intertype outlets
E) general merchandise stores

F) B) and C)
G) None of the above

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Retailing refers to all activities involved in the


A) selling, renting, and providing of products and services to ultimate consumers for personal, family, or household use.
B) selling of tangible products to ultimate consumers for personal, family, or household use.
C) selling of tangible products to ultimate consumers for personal, household, or industrial use.
D) selling, renting, leasing, or reselling of products and services to ultimate consumers or small industrial users.
E) selling, renting, and providing of products and services without retaining the title to these offerings.

F) A) and B)
G) A) and C)

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