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Mott's used an advertising campaign to change the way consumers thought about its applesauce from a dinnertime side dish to a replacement for cooking oil in baking.The advertising message was that using applesauce in baking cuts calories and also makes the resulting baked good healthier.Mott's used a __________ strategy.


A) perceptual mapping
B) product positioning
C) product differentiation
D) product repositioning
E) psychographics

F) All of the above
G) A) and B)

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quantity consumed or patronage (store visits) during a specific period is referred to as


A) usage rate.
B) purchase metric.
C) consumption index.
D) consumption rate.
E) demand amount.

F) A) and D)
G) A) and C)

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are two approaches to product positioning? Give an example of each approach.

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There are two major approaches to positi...

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Campbell's found that its canned nacho cheese sauce,which could be heated and poured directly onto nacho chips,was too hot for Americans in the East and not hot enough for those in the West and Southwest.Today,Campbell's plants in Texas and California produce a hotter nacho cheese sauce than what is produced in the other plants.Campbell's is using __________ segmentation.


A) demographic
B) behavioral
C) economic
D) geographic
E) psychographic

F) None of the above
G) B) and C)

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purpose of market segmentation is to respond more effectively to the wants of groups of potential buyers in order to


A) maintain market share.
B) increase sales and profits.
C) assume social responsibility.
D) use the firm's resources most efficiently.
E) provide the best quality products on the market.

F) All of the above
G) A) and E)

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Explain what a market-product grid is and how it is used.

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A market-product grid is a framework to ...

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Marketing synergies often come at the expense of product synergies because


A) product synergies are more effective for penetrating a market rather than creating one.
B) multiple market segments usually require multiple products.
C) it is easier to change a product than to completely develop a new marketing plan.
D) a single customer segment will likely require a variety of products.
E) no company can afford to do both at the same time.

F) A) and E)
G) C) and E)

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Which of the following is a criterion used for selecting a target segment?


A) potential for increased profit
B) similarity of needs of potential buyers within a segment
C) difference of needs of buyers among segments
D) competitive position
E) potential of a marketing action to reach a segment

F) All of the above
G) B) and C)

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Doris Lewis owns Lewis Edibles,Inc.,a company that makes Tongue Tinglin' B.B.Q.Sauce.She wants to target local people who like the special blend of flavors found only in North Carolina barbecue sauce.In developing a marketing strategy to sell the sauce,Lewis decided to join Goodness Grows in North Carolina,a specialty food association that advertises local products and distributes them to local supermarkets and gourmet shops.Lewis has just


A) formed a market segment using critical product features.
B) formed products to be sold into groups.
C) developed a market-product grid and estimating size of markets.
D) taken marketing actions to reach a target market segment.
E) formed prospective buyers into segments.

F) A) and E)
G) None of the above

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can go to your nearest Hallmark card store and buy a birthday greeting card for a friend and pay $4.50.Or,you can buy a Hallmark card from its new $0.99 line of greeting cards that is not quite as nice in terms of quality materials,but just as sentimental,that are sold at Barnes and Noble bookstores.This is an example of


A) mass customization.
B) organizational synergy.
C) one product and multiple market segments.
D) price discrimination.
E) a "Tiffany/Walmart" strategy.

F) None of the above
G) A) and B)

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fourth step in segmenting and targeting markets that link customer needs to marketing actions is to __________.


A) group potential buyers into segments
B) select target markets
C) group products to be sold into categories
D) develop a market-product grid and estimate size of the overall market
E) take marketing actions to reach target markets

F) A) and B)
G) B) and E)

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Explain the difference between mass customization and build-to-order.

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Mass customization involves tailoring go...

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  Figure 9-6 -an owner of a Wendy's fast food restaurant,the information in Figure 9-6 above suggests that Wendy's prospects are __________ of the total compared to __________ for McDonald's. A)  48.8 percent, 57.6 percent B)  16.7 percent, 45.6 percent C)  57.6 percent, 48.8 percent D)  16.7 percent, 22.2 percent E)  57.6 percent, 26.2 percent Figure 9-6 -an owner of a Wendy's fast food restaurant,the information in Figure 9-6 above suggests that Wendy's prospects are __________ of the total compared to __________ for McDonald's.


A) 48.8 percent, 57.6 percent
B) 16.7 percent, 45.6 percent
C) 57.6 percent, 48.8 percent
D) 16.7 percent, 22.2 percent
E) 57.6 percent, 26.2 percent

F) B) and D)
G) B) and C)

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Chip-N-Dough Cookie Company will let you select cookies and put a photo of yourself on the tin.This is an example of


A) mass customization.
B) multiple marketing.
C) target marketing.
D) product clustering.
E) repositioning.

F) A) and D)
G) A) and C)

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market-product grid refers to


A) a visual representation of all products offered within a specific product class.
B) a framework used to compare the relative market share of one firm's product offerings to those of its competitors.
C) a technique that seeks opportunities by finding the optimum balance between marketing efficiencies versus R&D-manufacturing efficiencies.
D) a framework used to relate the market segments of potential buyers to products offered or potential marketing actions by an organization.
E) a technique that helps a firm search for growth opportunities from among current and new markets as well as current and new products.

F) C) and E)
G) B) and E)

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general categories used to segment consumer markets are geographic segmentation,demographic segmentation,__________,and behavioral segmentation.


A) supplier segmentation
B) demand segmentation
C) regional segmentation
D) psychographic segmentation
E) product segmentation

F) A) and D)
G) None of the above

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Which of the following statements regarding market segmentation is most accurate?


A) Even if a firm finds only one potential market segment, it should take advantage of the opportunity, no matter what.
B) Market segmentation only works for large corporations because small businesses don't have the resources to engage in the process or implement the resulting marketing actions.
C) Governments should not attempt market segmentation because there is no need for them to do so.
D) If a business firm goes to the trouble and expense of segmenting its markets, it expects to increase its sales, profits, and return on investment.
E) Market segmentation strategies work less than 25 percent of the time. However, for the instances that it does work, the benefits more than compensate for previous failures.

F) B) and E)
G) A) and B)

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Which of the following data are collected from consumers to develop a perceptual map for a particular product?


A) a listing of all prospective brands and products
B) the important attributes for a product or brand class
C) managerial judgments about how consumers perceive products
D) rank order of the ratings of an existing brand's preference relative to its competitors
E) detailed explanations of why consumers make the choices they do

F) B) and D)
G) C) and D)

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of the following are behavioral segmentation variables EXCEPT:


A) needs
B) usage rate
C) product features
D) intentions
E) user status

F) A) and B)
G) All of the above

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Positioning that involves competing directly with competitors on similar product attributes in the same target market is referred to as __________.


A) competitive repositioning
B) position downsizing
C) differentiation positioning
D) head-to-head positioning
E) product distinction positioning

F) All of the above
G) C) and D)

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